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Client Success Manager Jobs in Silver Spring, MD

Nelnet

Customer Success Manager

Washington, DC · On-site

$75K - $85K/yr

The CSM proactively monitors client health, identifies risks and opportunities, and drives value realization throughout the engagement. This position serves as the primary client advocate ...

ClearSpeed

Client Success Associate

Washington, DC

$70K - $98K/yr

*Hybrid *Full-time with benefits What you will do You will support the management of client accounts ... Contribute to the creation and maintenance of Client Success Plans by tracking progress and ...

Montage Marketing Group

Head of Client Success

Rockville, MD · On-site +1

$115K - $125K/yr

Reserving tactical project management activities to Client Success team members, this role delivers value to the organization through demonstrated accountability of project teams, strategic guidance ...

Westway Services Group LLC

Be Seen First

Client Success Coordinator

Chantilly, VA · On-site

$45K - $50K/yr

We are seeking a detail-oriented, relationship-building Client Success Coordinator to support our ... Manage and update databases and client files with a strong focus on accuracy * Participate in ...

Reconomy

Senior Manager, Client Success

Hanover, MD · On-site

$100K - $125K/yr

Senior Manager, Client Success Department: Sales & Account Management Employment Type: Permanent - Full Time Location: Hanover Reporting To: Michael Keough Compensation: $100,000 - $125,000 / year ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Silver Spring, MD

Client Success Manager information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do client success manager jobs pay per year?

As of Jun 9, 2026, the average yearly pay for client success manager in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Silver Spring, MD? The most popular types of Client Success jobs in Silver Spring, MD are:
What job categories do people searching Client Success Manager jobs in Silver Spring, MD look for? The top searched job categories for Client Success Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Client Success Manager jobs? Cities near Silver Spring, MD with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Silver Spring, MD as of May 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $85,870 per year, or $41.3 per hour.

Client Success Specialist

Summit Group LLC

Silver Spring, MD

Other

Posted 23 days ago

Job description

The Client Success Specialist is responsible for supporting the Client Success team activities, specifically generating ideas for revenue growth, creating presentations, sourcing and merchandising products.  Ideally, the CSS helps the Client Success team grow their business and provide a top-notch client experience.  

  • Collaborate with the Client Success Executive on ways to increase revenue.
  • Create solutions based on client needs, to include researching product and service information from suppliers, including costs, availability, and delivery schedule for designated accounts.
  • Follow trends in the marketplace to best develop creative merchandise solutions.
  • Manage projects within the Client Success team, coordinating multiple stakeholder groups to develop and execute deliverables.
  • Participate in sales/supplier/client meetings to increase product and solutions knowledge.
  • Create and design artwork for client orders and develop client proposals and presentations on an as needed basis in Adobe Illustrator and PowerPoint.
  • Be people-oriented, client-focused, and assertive in developing client and supplier relationships.

• 2-3 years of B2B sales, inside sales or sales support experience.

• Experience in promotional products, PR, marketing services a plus.

• Familiarity with CRM systems such as NetSuite, Salesforce, Zoho etc.

• Microsoft Office proficiency required.

• Bachelor’s degree preferred but applicable experience will be considered.

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