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Client Success Manager Jobs in Silver Spring, MD

Montage Marketing Group

Head of Client Success

Rockville, MD · On-site +1

$115K - $125K/yr

Reserving tactical project management activities to Client Success team members, this role delivers value to the organization through demonstrated accountability of project teams, strategic guidance ...

Montage Marketing Group

Head of Client Success

Rockville, MD · On-site +1

$115K - $125K/yr

Reserving tactical project management activities to Client Success team members, this role delivers value to the organization through demonstrated accountability of project teams, strategic guidance ...

CareMetx

Director, Client Success

Bethesda, MD · On-site

In addition to managing and cultivating client relationships, this leader defines the future state of patient services delivery for their respective HUB programs, influences enterprise investment ...

Moore DM Group LLC

Coordinator, Client Success

Lanham, MD · On-site

$46K - $55K/yr

Description The Coordinator, Client Success is responsible for supporting marketing and other ... The ideal candidate must be a strong project manager and able to work in a fast-paced, creative ...

Moore

Coordinator, Client Success

Lanham, MD

$18.25 - $24.50/hr

The Coordinator, Client Success is responsible forsupporting marketing and other direct response ... The ideal candidate must be a strong project manager and able to work in a fast-paced, creative ...

Citian

Customer Success Manager

Washington, DC · Remote

The Customer Success Manager will take client feedback and collaborate with our Sales and Development teams to ensure an optimal experience with Citian products. The ideal candidate is passionate ...

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Client Success Manager information

See Silver Spring, MD salary details

$33.6K

$85.9K

$144.7K

How much do client success manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for client success manager in Silver Spring, MD is $85,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Silver Spring, MD? The most popular types of Client Success jobs in Silver Spring, MD are:
What job categories do people searching Client Success Manager jobs in Silver Spring, MD look for? The top searched job categories for Client Success Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Client Success Manager jobs? Cities near Silver Spring, MD with the most Client Success Manager job openings:
Client Success Manager jobs near you

Customer Success Manager (PR & Communications)

Hire Hangar

Elkridge, MD • On-site

$70K - $90K/yr

Contractor

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title| Technical Customer Success Manager (PR & Communications)
Location | Columbia, Maryland (On-Site)
Time Zone | Eastern Time (EST/EDT)

Role Overview:

We are seeking a client-focused Customer Success Manager to support organizations using an AI-powered social listening and narrative intelligence platform. This platform helps brands and organizations detect emerging online narratives and coordinated inauthentic activity before they escalate. This is a full-time, remote role ideal for someone with a background in PR, communications, or media reporting who is looking to transition into a tech-enabled client success function. The ideal candidate is consultative, detail-oriented, and comfortable acting as a trusted advisor to communications and brand-facing teams.

 

Key Responsibilities:

  • Onboard new clients and guide them through platform setup, dashboards, and alerting tools

  • Help clients interpret narrative and social listening data to inform their communications strategy

  • Build and deliver client-facing reports summarizing platform insights and emerging trends

  • Serve as the primary point of contact for client questions, training, and ongoing support

  • Manage renewals and identify opportunities to expand client engagement with the platform

  • Relay client feedback internally to support product improvements

  • Collaborate with internal teams to ensure a smooth, high-touch client experience

 

Required Qualifications:

  • Background in public relations, communications, media relations, or a related agency environment (non-negotiable)

  • Experience producing or presenting client-facing reports, media coverage summaries, or performance insights

  • Strong written and verbal communication skills with a polished, client-facing style

  • Must be a U.S. citizen or authorized to work in the U.S. without employer sponsorship (required due to compliance with government contract eligibility)

 

Preferred Qualifications:

  • Prior exposure to social listening, media monitoring, or reporting tools (e.g., Meltwater, Brandwatch, Sprout Social, Cision, Talkwalker)

  • Experience working with corporate, brand, or enterprise-level clients

  • Background at a PR or communications agency supporting external clients

 

Tools & Technology:

  • Client-facing analytics/dashboard platform

  • Google Workspace

  • Slack, Zoom, and other remote collaboration tools

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Compensation Range: $70K - $90K