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Client Success Manager Jobs in Frederick, MD (NOW HIRING)

SOCSOTER INC

Senior Client Success Manager

Hagerstown, MD · On-site

$95K - $110K/yr

The Senior Client Success Manager is a strategic leadership role responsible for owning high-value client relationships while also managing internal SOCSoter sales and process team members. This role ...

Montage Marketing Group

Head of Client Success

Rockville, MD · On-site +1

$115K - $125K/yr

Reserving tactical project management activities to Client Success team members, this role delivers value to the organization through demonstrated accountability of project teams, strategic guidance ...

Montage Marketing Group

Head of Client Success

Rockville, MD · On-site +1

$115K - $125K/yr

Reserving tactical project management activities to Client Success team members, this role delivers value to the organization through demonstrated accountability of project teams, strategic guidance ...

MetaProp.vc

Customer Success Manager

Leesburg, VA · On-site

Define and communicate what success looks like for each client -- tied to the specific reasons they bought LightTable -- and build a shared roadmap to get there. * Run regular check-ins that go ...

Aramark

Customer Success Consultant

Rockville, MD

Reporting to our Customer Success Sr Manager, you will grow revenue in a geographic territory with ... Facilitate client's official connection with suppliers and resolve any client issues. * Schedule ...

Aramark

Customer Success Consultant

Rockville, MD · On-site

Reporting to our Customer Success Sr Manager, you will grow revenue in a geographic territory with ... Facilitate client's official connection with suppliers and resolve any client issues. * Schedule ...

Aramark

Customer Success Consultant

Rockville, MD

Reporting to our Customer Success Sr Manager, you will grow revenue in a geographic territory with ... Facilitate client's official connection with suppliers and resolve any client issues. * Schedule ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Frederick, MD

Client Success Manager information

See Frederick, MD salary details

$32.3K

$82.6K

$139.2K

How much do client success manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for client success manager in Frederick, MD is $82,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $98,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Frederick, MD? The most popular types of Client Success jobs in Frederick, MD are:
What job categories do people searching Client Success Manager jobs in Frederick, MD look for? The top searched job categories for Client Success Manager jobs in Frederick, MD are:
What cities near Frederick, MD are hiring for Client Success Manager jobs? Cities near Frederick, MD with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Frederick, MD as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $82,588 per year, or $39.7 per hour.

Senior Client Success Manager

SOCSOTER INC

Hagerstown, MD • On-site

$95K - $110K/yr

Full-time

Re-posted 16 days ago

Job description

Description:

The Senior Client Success Manager is a strategic leadership role responsible for owning high-value client relationships while also managing internal SOCSoter sales and process team members. This role ensures client retention, expansion, operational alignment, and cross-department execution.

This individual serves as both a trusted advisor to clients and a leader within SOCSoter, driving accountability, process improvement, and performance across the client lifecycle. The ideal candidate is relationship-driven, operationally strong, and passionate about building scalable success systems.

Key Responsibilities

Client Leadership

  • Own and manage a portfolio of strategic client accounts
  • Serve as executive-level client contact and trusted advisor
  • Drive renewals, retention, and expansion opportunities
  • Lead quarterly business reviews and strategic planning meetings
  • Develop and execute measurable client success plans
  • Monitor account health, engagement, and performance metrics
  • Identify risks early and proactively manage escalations
  • Advocate internally for client needs and priorities

Internal Team Leadership

  • Manage SOCSoter Sales & Internal Processes team members
  • Establish accountability frameworks and performance standards
  • Improve internal workflows tied to onboarding, renewals, and service delivery
  • Align cross-functional teams around client success outcomes
  • Support training and professional development of team members
  • Drive continuous improvement in client lifecycle processes

Operational Excellence

  • Ensure successful onboarding and adoption of services
  • Maintain accurate CRM and client documentation
  • Track KPIs related to retention and satisfaction
  • Partner with leadership on scaling client success strategy
  • Standardize internal communication and execution models
Requirements:

Required Qualifications

  • 5+ years experience in client success, account management, or customer success
  • Prior leadership or team management experience
  • Experience managing enterprise or strategic accounts
  • Strong executive communication and presence
  • Proven success in retention and revenue expansion
  • Exceptional problem-solving and conflict resolution skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Data-driven decision-making mindset

Preferred Qualifications

  • Experience in cybersecurity, compliance, or managed services
  • Familiarity with SaaS or recurring revenue business models
  • CRM proficiency (HubSpot, Salesforce, or equivalent)
  • Project or operations management experience

Key Performance Indicators

  • Client retention rate
  • Net revenue retention / expansion
  • Client satisfaction scores
  • Renewal performance
  • Internal process efficiency metrics
  • Team performance and development benchmarks

What Success Looks Like

  • Clients view SOCSoter as a strategic partner
  • Renewals are predictable and proactive
  • Risks are identified early and resolved quickly
  • Internal teams operate with clarity and accountability
  • Scalable processes support growth without sacrificing service quality