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Director Client Success Jobs in Frederick, MD (NOW HIRING)

Valley College

Student Success Coach

Martinsburg, WV · On-site

... client-facing interaction preferred. * No licensure is required. SUPERVISORY CONTROL Direct Report ... Senior Success Coach Oversite: Online Director of Academic Affairs May receive collaborative ...

Xenith Solutions

Client Executive

Leesburg, VA · Remote

$78K - $106K/yr

Success requires sound capture judgment, strong customer orientation, clear communication, and the ... Build and sustain direct customer engagement with program, mission, technical, and acquisition ...

CRB

Project Director - Construction

Rockville, MD · On-site

Our employees provide best-in-class solutions that drive success and positive change for our ... Assure client and CRB policies and procedures are followed, as well as all applicable laws.

CRB

Project Director - Construction

Rockville, MD · On-site

Our employees provide best-in-class solutions that drive success and positive change for our ... Assure client and CRB policies and procedures are followed, as well as all applicable laws.

CRB

Project Director - Construction

Rockville, MD

Our employees provide best-in-class solutions that drive success and positive change for our ... Assure client and CRB policies and procedures are followed, as well as all applicable laws.

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Showing results 1-20

All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Frederick, MD

Director Client Success information

See Frederick, MD salary details

$38.3K

$120.7K

$178K

How much do director client success jobs pay per year?

As of Aug 27, 2026, the average yearly pay for director client success in Frederick, MD is $120,739.00, according to ZipRecruiter salary data. Most workers in this role earn between $95,000.00 and $144,700.00 per year, depending on experience, location, and employer.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the most commonly searched types of Client Success jobs in Frederick, MD?

The most popular types of Client Success jobs in Frederick, MD are:

What job categories do people searching Director Client Success jobs in Frederick, MD look for?

The top searched job categories for Director Client Success jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Director Client Success jobs?

Cities near Frederick, MD with the most Director Client Success job openings:

Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Frederick, MD as of August 2026, with employment types broken down into 74% Full Time, 23% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $120,739 per year, or $58 per hour.

Director of Solution Architecture

Frederick, MD • On-site

HighGear
Software Development • 11 - 50 employees
Learn more about HighGearexternal

Full-time

Re-posted 4 days ago

Job description

About HighGear HighGear is an AI-enabled visual workflow platform designed from the ground up to meet the rigorous requirements of the world’s most highly regulated industries. We are seeking a highly qualified Director of Solution Architecture & Client Strategy. We help large organizations in finance, energy, government, defense and manufacturing dramatically improve visibility, accountability, and manageability of complex, long running and critical processes. We are profitable and growing rapidly with a focused team that leverages our technology and AI to outperform much larger competitors.

The Role We are adding a senior leadership position to accelerate and deepen our impact within enterprise clients. This new Director-level role will lead our configuration and solution delivery efforts while also serving as a high-caliber consultative resource to drive strategic adoption, uncover new opportunities, and guide our configuration services team to build reusable solution accelerators that shorten sales cycles and increase client adoption and utilization.

You will act as a trusted advisor to senior executives at Fortune-level clients, helping translate complex regulatory and cross-functional operational challenges into HighGear-powered solutions. Reporting directly to the CEO, you will have broad influence across the organization and will help elevate HighGear from tactical operational deployments to strategic enterprise platforms.

Key Responsibilities

  • Lead and grow the Configuration Services team, providing strategic direction, quality oversight, and professional development.
  • Act as the senior consultative face to clients, in support and coordination with Customer Success. Conduct discovery sessions with C-level and senior leaders to uncover unmet needs, design high-impact solutions, and build executive sponsorship.
  • Identify major unmet needs in our verticals and drive the creation of industry-specific solution templates (e.g., leveraging existing and emerging standards such as CMMC or ISO 42001 for AI governance in workflows).
  • Partner closely with Customer Success, Sales, and Client Enablement to expand adoption within existing accounts and accelerate movement from operational entry points to executive-level strategic conversations.
  • Stay current with regulatory developments in our target industries and position HighGear as the ideal platform to help clients meet compliance and operational excellence goals.
  • Develop “solution magnets” and pre-built accelerators/templates in HighGear that address key and developing pain points within our verticals (Finance, Energy, Government, Custom or Defense-specific Manufacturers), enabling dramatically faster deployments and higher win rates.
  • Lead or engage cross-functional teams from multiple departments including software engineering and client enablement as needed to deliver exceptional outcomes.
  • Travel 1–3 times per month for client workshops, discovery sessions, and executive presentations (typically 1–3 days per trip).

What Success Looks Like (First 6–12 Months)

  • Deliver several high visibility “solution magnets” and accelerators that generate measurable interest and additional meetings with senior leadership within target prospects and clients.
  • Identify and document at least one key unmet need per primary vertical, with corresponding HighGear solution templates and target messaging ready for rapid deployment.
  • Increase the speed and success rate of moving from initial operational deployments to broader strategic adoption.
  • Generate measurable growth by building strong executive relationships that support revenue expansion and referenceable client stories.
  • Grow and professionalize the configuration services function so it scales efficiently with company growth.

Requirements

  • 10+ years of professional experience in technology consulting, systems integration, operations, or compliance.
  • At least 5 years leading a consultative or systems-integration practice serving high-profile, highly regulated clients (Finance, Energy, Government, or Defense sectors strongly preferred).
  • Deep experience with complex workflow, process automation, or operational excellence initiatives in regulated environments.
  • Proven ability to engage and build credibility with executives and gatekeepers at large enterprises.
  • Strong business acumen and the ability to translate regulatory or operational challenges into compelling solution strategies.
  • Comfort operating in a fast-paced, resource-constrained environment typical of a high-growth SaaS company.
  • Workflow or process automation experience is highly desired.
  • Willingness and ability to travel 1–3 times per month.

Preferred

  • Familiarity with visual/low-code workflow platforms or similar enterprise software.
  • Track record of developing reusable solution assets or accelerators to shorten sales or delivery cycles.
  • Experience identifying and capitalizing on regulatory-driven opportunities (e.g., new standards or compliance mandates).

What We Offer

  • Direct reporting line to the CEO with significant strategic influence.
  • Opportunity to shape a critical function in a profitable, growing SaaS company serving global leaders.
  • Base of $160K-$200K with total earning potential of $225K-$300K+ through performance-based commission. Benefits and equity participation for exceptional candidates.
  • Upscale work environment, a high-commitment team with excellent morale, and professional flexibility with meaningful travel to major client sites.

Employment Type: Full Time
Years Experience: 10 - 15 years
Salary: $160,000 - $200,000 Annual
Bonus/Commission: Yes