Client Success Manager Jobs in Silver Spring, MD

TheSenior Manager,ClientSuccesswill use creative and organizational skills to bring to life a wide array of multichannel programs for our clients.Responsibilities include conceptualizing, planning, and implementing integrated marketing campaigns which can includeearned and paid awareness andadvertising campaigns, digital activations,special events, and experiential marketing. TheSenior Manager, Client Successwill lead ateam of in-house and contract staff to ensurethat client work is completed on-time and within budget.A successfulSenior Manager, Client Successwill be creative andpossessstrong strategic planning skills, as well as good client interface abilities andfinancial management.

Mooreis a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.

1st Degree, a Moore company, is a communications and brand strategy partner for purpose-driven organizations.We shape brand storytelling across media, influencers, and emerging channels to build awareness, trust, and long-term engagement that fuels growth. Our work goes beyond campaigns. We partner closely with our customers to clarify their brand, reach the right audiences with purpose, and create meaningful experiences that support fundraising, advocacy, and mission success.

For more information about 1st Degree and Moore, please visit www.1stdegree.com and www.wearemoore.com.

Your Impact:

• Works with the sales team, Account Managers, Directorsand Vice President ofClient Successto research and lead omnichannel marketing strategies and implementation plans for multiple client campaigns and maps out tasks needed to implement those strategies.

• Leadsaccounts that are consideredenterprise accounts for 1D and worksdirectly with counterparts in the Moore organization.

• HasP&L responsibility for managed accounts.

• Mayhave 1-3 team members as direct reports with roll up responsibility for theirclientprojects.

• Ensures clients and management are satisfied with proposed marketing campaignsand results.

• Coordinates client meetings and collaborates with copywriters, graphic designers, digital vendors, and others to create integrated marketing content.

• Conceptualizes, creates, and managescampaignimplementationcalendarsand scheduling deadlinesensuring projects stay on time and on track.

• Contributes tothe creation ofmarketing campaign budgets and ensures that all staff adhere to them.

• Maintains an up-to-date understanding of the company, its products, vendors, and client base to implement effective marketing campaigns.

• Communicates effectively with excellent writing skills across multiple writing styles, including emails, proposals, statements of work, document editing, PowerPointdecksand briefs.

• Provides ongoing status updates to sales team, companyleadershipand client as well asreportingcampaign results.

• Develops andmaintainsstrong working relationships with external vendors and supervises their work.

• Performs other duties as assigned.

Your Profile:

• Minimum7+ years of work experience in an agency setting, managing marketing and advertising. Experience working with a non-profit organization will be considered.

• Experience in directing and leading a team to create, guide and alignbrandmessagingstrategyacross all communications including, but not limited to website and social media, public and media relations, internalcommunications,and program collateral.

• Knowledge and background infull suite of marketing tactics to include digital, advertising creation,purchasingand placement,andcreative developmentthat deliversmeasurableresults.

• Understanding ofthe principles of fundraising and communications for nonprofitsis highlydesired.

• Experience in brand development, mediatacticsand knowledge of digital advertising strategies is a plus.

• Bachelor's degreerequired.

• Legal authorization to work in the U.S.is required, without the need for sponsorship.

• Bachelor's degree in marketing, Communications, Public Relations, or a related field.
• 3+ years of experience executing influencer campaigns for nonprofit, advocacy, social-impact, or purpose-driven brands, either at an agency or in-house.
• Demonstrated experience working directly with creators on campaigns tied tofundraising, advocacy, education, or cause awareness is strongly preferred.
• Exceptional organizational skills and a high level of attention to detail.
• Outstanding written and verbal communication skills, including experience communicating with mission-driven clients and creator partners.
• Self-motivated, proactive, dependable, and comfortable managing multiple priorities at once.
• Ability to consistently manage 3+ concurrent campaigns or projects.
• Comfort working in a fast-paced agency environment supporting multiple clients and missions.
• Creative problem-solver with a collaborative and team-oriented mindset.
• Strong analytical skills with the ability to translate performance data into actionable insights.
• Experience building client-facing decks using Google Slides, Canva, or PowerPoint.
• Proficiency in Microsoft Office Suite.

How We'll Support You:

• Jointhe largest marketing and fundraising company in North America serving the nonprofit industry, where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, paid holidays, and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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