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Client Services Manager Jobs in Frederick, MD (NOW HIRING)

MV Financial Group, MV Capital Management Inc.

Be Seen First

Client Services Associate

Gaithersburg, MD · On-site

$62K - $75K/yr

We offer investment management and financial advice to institutional and high net worth clients ... Proficiency in Microsoft Office and previous experience in client servicing and operations at a ...

Addison Group

Client Services Coordinator

Rockville, MD · On-site

$25 - $28/hr

Client Services Coordinator Industry: Commercial Office Furniture & Interior Construction Location ... This is a collaborative, customer-focused opportunity supporting project managers, sales teams ...

Addison Group

Client Services Coordinator

Rockville, MD · On-site

$25 - $28/hr

Client Services Coordinator Industry: Commercial Office Furniture & Interior Construction Location ... This is a collaborative, customer-focused opportunity supporting project managers, sales teams ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Frederick, MD

Client Services Manager information

See Frederick, MD salary details

$34.8K

$69.9K

$126.8K

How much do client services manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for client services manager in Frederick, MD is $69,926.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $82,500.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in Frederick, MD?

The most popular types of Client Services jobs in Frederick, MD are:

What job categories do people searching Client Services Manager jobs in Frederick, MD look for?

The top searched job categories for Client Services Manager jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Client Services Manager jobs?

Cities near Frederick, MD with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $69,926 per year, or $33.6 per hour.

Client Services Manager / Social Worker

Rockville, MD • On-site

Charles E Smith Life Communities/Hebrew Home
See more jobs at Charles E Smith Life Communities/Hebrew Homeexternal

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

MAKE A MEANINFUL DIFFERENCE WHEN IT MATTERS MOST.
At ElderSAFE, we provide a lifeline for vulnerable older adults facing crisis situations. We are seeking a compassionate and driven Client Services Manager to play a pivotal role in ensuring safety, dignity, and coordinated care for individuals in need of support and temporary shelter
WHAT IS OUR ELDERSAFE CENTER AT CHARLES E. SMITH LIFE COMMUNITIES
Our commitment to caring for older adults reaches beyond our campus. ElderSAFEâ„¢ Center (ElderSAFE), an award-winning program of Charles E. Smith Life Communities in Rockville, MD, was established in 2014 as a comprehensive healthcare-based elder abuse prevention center whose mission is to provide safe temporary shelter, education and advocacy on behalf of older adults (60 and above) who experience abuse, neglect or financial exploitation by a spouse, partner, family member, caregiver or another third party.
Eligible shelter clients reside at one of the skilled or independent living residences on the CESLC campus and receive comprehensive healthcare and trauma informed services, including: case management and state-of-the-art Holistic Therapy Program offerings (trauma-informed counseling, yoga, music and art therapy) during their shelter stay.
For more information on our ElderSAFE Center, visit: https://www.smithlifecommunities.org/care-services/eldersafe-care/
WHY THIS ROLE MATTERS
This role is essential to ensuring vulnerable older adults receive compassionate, coordinated, and trauma-informed care in times of crisis. The Client Services Manager serves as a trusted advocate, navigating complex situations while prioritizing dignity, safety, and well-being.
LOCATION
This position is based at 6121 Montrose Rd, North Bethesda, MD
OUR CLIENT SERVICES MANAGER/SOCIAL WORKER POSITION
The ElderSAFE Client Services Manager plays a critical role within the ElderSAFE Center at Charles E. Smith Life Communities (CESLC). This position is responsible for managing the shelter admission process and delivering coordinated, trauma-informed support to clients. Working closely with residents, family members, and interdisciplinary teams, the Client Services Manager ensures a safe, respectful, and efficient experience for individuals seeking temporary shelter and services.
Key Responsibilities
  • Manage the ElderSAFE shelter admission process, collaborating with admissions, accounting, social work, nursing, and medical teams to evaluate eligibility for temporary shelter placement
  • Provide case management services, ensuring coordination of care and strict protection of client confidentiality
  • Maintain and review client information in the PointClickCare (PCC) healthcare systems
  • Manage the ElderSAFE helpline (Monday-Friday, 9:00 AM-5:00 PM), offering referrals and resources to community members and professionals
  • Participate in care plan meetings and coordinate safe and appropriate discharge planning
  • Coordinate internal and external services, including medical, legal, and social support appointments
  • Arrange healthcare aides and transportation services as needed to support client access to care
  • Partner with external vendors to deliver trauma-informed services to shelter clients
  • Develop and implement safety plans in collaboration with the ElderSAFE team and CESLC security
  • Communicate key updates, including admissions and discharges, to internal stakeholders via campus security alerts
  • Provide consultative guidance and training to CESLC associates on issues related to abuse, neglect, and financial exploitation
  • Support training initiatives for internal teams and external partners on elder abuse awareness and response
  • Represent ElderSAFE in internal meetings, community coalitions, and professional conferences
  • Maintain program data and assist in reporting and documentation
  • Participate in an on-call rotation to provide occasional after-hours coverage
  • Perform additional duties as needed

SHIFTS & STATUS
This is a full time, Exempt/Salaried position
EDUCATION & TRAINING
  • Bachelor's degree in Social Work (BSW)
  • Licensed Clinical Social Worker (LCSW) strongly preferred
  • Licensure in the State of Maryland (active or pending preferred)
  • Minimum of two (2) years of experience providing direct services and case management to older adults in a healthcare setting, senior living community, or adult day program

PREFERRED EXPERIENCE
  • Experience supporting survivors of elder abuse, domestic violence, family violence, or related crisis situations
  • Background working in shelter, crisis response, or trauma-informed care environments
  • Strong understanding of confidentiality, safety planning, and interdisciplinary collaboration

PAY AND BENEFITS
You will enjoy our competitive total rewards package:
  • Salary: $70-80K
  • Health benefits start on the first day following your first month of employment
  • Dental and Vision Benefits.
  • Generous PTO Plan
  • 403(b) Plan
  • 401(a) Pension Plan with employer match
  • Employer paid AD&D Insurance
  • Tuition Reimbursement
  • FREE PARKING
  • Proximity to public transportation
  • Employee Assistance Program services provided for to you and your family.

VACCINATION POLICY
As a dedicated provider to Senior Living Care our facility requires all hired associates to provide proof of vaccination records, including two doses of MMR, two doses of Varicella, and a Negative TB screen before the start of employment. Another source of documentation that can be accepted is a Titer or Lab test that expresses proven immunity to the following diseases. Upon employment our Talent Acquisition team will provide additional details regarding CESLC vaccination policy.

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