ZipRecruiter

Log In

1

Client Services Manager Jobs in Huntingtown, MD (NOW HIRING)

Electronic Security Services, Inc. (ESSI)

Be Seen First

Customer Service / Client Services & Administrative Coordinator

Upper Marlboro, MD · On-site

$18 - $25/hr

Position Overview Electronic Security Services, Inc. (ESSI) is seeking a C ustomer Service / Client ... Manage a high volume of customer emails, service tickets, and follow-ups using internal systems

Banfield Pet Hospital

Client Service Coordinator

Waldorf, MD · On-site

$17.50 - $22.75/hr

Actively recruit new clients by promoting hospital services and route the flow of clients and pets ... Manage the finances by maintaining accurate balances and utilizing proper opening and closing ...

Banfield Pet Hospital

Client Service Coordinator

Waldorf, MD · On-site

$17.50 - $22.75/hr

Actively recruit new clients by promoting hospital services and route the flow of clients and pets ... Manage the finances by maintaining accurate balances and utilizing proper opening and closing ...

Banfield Pet Hospital

Client Service Coordinator

Waldorf, MD · On-site

$17.50 - $22.75/hr

Actively recruit new clients by promoting hospital services and route the flow of clients and pets ... Manage the finances by maintaining accurate balances and utilizing proper opening and closing ...

Banfield Pet Hospital

Client Service Coordinator

Waldorf, MD · On-site

$17.50 - $22.75/hr

Actively recruit new clients by promoting hospital services and route the flow of clients and pets ... Manage the finances by maintaining accurate balances and utilizing proper opening and closing ...

next page

Showing results 1-20

All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Huntingtown, MD

Client Services Manager information

See Huntingtown, MD salary details

$35.8K

$71.9K

$130.3K

How much do client services manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for client services manager in Huntingtown, MD is $71,883.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,100.00 and $84,800.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What cities near Huntingtown, MD are hiring for Client Services Manager jobs?

Cities near Huntingtown, MD with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Huntingtown, MD as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $71,883 per year, or $34.6 per hour.

Customer Service / Client Services & Administrative Coordinator

Electronic Security Services, Inc. (ESSI)

Upper Marlboro, MD • On-site

$18 - $25/hr

Full-time

Medical, Retirement

Re-posted yesterday

Be Seen First

After you apply to this job, you can share why you’re interested to jump to the top of the candidate list.

Job description

Position Overview

Electronic Security Services, Inc. (ESSI) is seeking a Customer Service / Client Services & Administrative Coordinator to join our growing team. This role is ideal for someone who is highly organized, computer-savvy, and comfortable juggling multiple priorities in a fast-paced environment.

This position supports ESSI’s internal operations and external clients by managing customer communications, service requests, data accuracy, and internal coordination between departments. While this is not a resident-facing role, you will regularly communicate with property managers, management companies, HOA/Condo boards, and ESSI’s internal teams.

Training is provided, and technical knowledge is not required at entry—however, the ability to learn, think critically, and know when to escalate issues is essential.

What You’ll Be Doing

  • Manage a high volume of customer emails, service tickets, and follow-ups using internal systems
  • Serve as a coordination hub between customers, operations, technicians, sales, and accounting
  • Review, update, and maintain work orders, service tickets, customer records, and databases with a high level of accuracy
  • Assist with service coordination and limited dispatch support after morning scheduling is complete
  • Communicate professionally with customers regarding service status, updates, and next steps
  • Perform administrative tasks including data cleanup, documentation, and record verification
  • Ensure information such as purchase orders, serial numbers, account updates, and service details are entered correctly
  • Identify issues that require escalation and route them appropriately
  • Maintain organized digital records and follow established workflows
  • Support team collaboration while maintaining ownership of assigned tasks

What Success Looks Like in This Role

  • Customers receive timely, clear, and professional communication
  • Tickets and requests are completed correctly, not pushed forward prematurely
  • Data is entered accurately with minimal errors
  • Internal teams trust the information you provide
  • You show up consistently, stay organized, and manage priorities effectively
  • No customer complaints regarding tone, attitude, or follow-through

What We’re Looking For

  • Strong written and verbal communication skills
  • High comfort level with computers and email-based workflows
  • Excellent organization, attention to detail, and follow-up habits
  • Ability to multitask and stay calm in a fast-paced, interruption-heavy environment
  • Dependable, accountable, and professional demeanor
  • Ability to learn basic technical terminology over time (training provided)
  • Comfortable working independently and as part of a team
  • Ability to pass a background check

Preferred (But Not Required)

  • Customer service, dispatch, or administrative experience
  • Experience in property management, construction, or service-based industries
  • Familiarity with ticketing systems, databases, or service workflows

Schedule

  • Monday – Friday | 8:00 AM – 4:30 PM
  • On-site position (not remote)
  • 30-minute lunch break

Compensation & Benefits

  • Weekly pay via direct deposit
  • Free on-site parking
  • Medical benefits
  • 401(k) retirement plan with up to 2.5% employer match

Paid Time Off & Holidays

Loyalty-Based PTO Accrual

  • Years 1–3: 8 hours/month
  • Years 3–5: 12 hours/month
  • 5+ years: 14 hours/month

7 Paid Holidays

  • New Year’s Day
  • Martin Luther King Jr. Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas

Company Description

Electronic Security Services, Inc. (ESSI) has proudly served the security needs of property management companies, commercial businesses, and institutions since 1981. With over 4,000 monitored properties, including high-rise condominiums, apartments, gated communities, and commercial facilities, ESSI is a trusted, veteran- and family-owned security integrator in the Washington Metropolitan region.

ESSI is an active Gold Member of PMA, CAI, and IREM and a nationally recognized member of the Professional Security Alliance (PSA).

ESSI is an Equal Opportunity Employer.