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Client Services Manager Jobs in Silver Spring, MD

HCLTech

Client Services Manager

Ashburn, VA · Hybrid

Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the ...

New

NJI Media LLC

Client Services Manager

Washington, DC · On-site

Requirements: * 2+ years of client-facing experience working at the crossroads of communications, design, and creative services. Must include previous account management experience at an agency

Dresner Group

Client Services Manager

Columbia, MD · On-site

... management services to the SMB marketplace, Dresner Group has since helped several hundred ... Job Responsibilities oManage the Client Support team, triaging of support requests, and ticket ...

Dresner Group

Client Services Manager

Columbia, MD

Job Responsibilities o Manage the Client Support team, triaging of support requests, and ticket ... and monitor quality service levels o Improve productivity by highlighting deficiencies and ...

NJI Media LLC

Client Services Manager

Washington, DC · On-site

Requirements: * 2+ years of client-facing experience working at the crossroads of communications, design, and creative services. Must include previous account management experience at an agency

Media Trust

Sr. Client Services Manager

Mclean, VA · On-site

The Media Trust is seeking a seasoned Sr. Client Services Manager to lead consultative digital trust and safety solutions adoption to expand client partnerships, maximize client value, and drive high ...

Media Trust

Sr. Client Services Manager

Mclean, VA

The Media Trust is seeking a seasoned Sr. Client Services Manager to lead consultative digital trust and safety solutions adoption to expand client partnerships, maximize client value, and drive high ...

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All JobsClient Services Manager JobsClient Services Manager Jobs in Silver Spring, MD

Client Services Manager information

See Silver Spring, MD salary details

$36.2K

$72.7K

$131.8K

How much do client services manager jobs pay per year?

As of Jun 12, 2026, the average yearly pay for client services manager in Silver Spring, MD is $72,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $85,800.00 per year, depending on experience, location, and employer.

What is the role of a client services manager?

A client services manager oversees client relationships, ensuring customer satisfaction and retention. They coordinate communication between clients and internal teams, address issues, and often use CRM tools to manage accounts and track service delivery. Strong communication, problem-solving skills, and industry knowledge are essential for this role.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What job makes $10,000 a month without a degree?

A Client Services Manager can earn $10,000 or more per month through experience, strong communication skills, and effective client relationship management. High earnings are often associated with senior roles, performance bonuses, or working in industries like technology or finance, where leadership and strategic skills are valued. Formal degrees are not always required if relevant experience and certifications are demonstrated.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What jobs in the US pay 300,000 a year?

For a Client Services Manager, annual salaries of $300,000 or more are typically found in senior or executive-level roles, especially in large corporations or financial services. High compensation may also be associated with roles that include bonuses, commissions, or profit-sharing, often requiring extensive experience, advanced skills, and leadership responsibilities.

What jobs pay 2000 a day?

In the context of a Client Services Manager role, earning $2,000 a day typically requires senior-level positions, high-level consulting, or executive roles with substantial responsibilities and experience. Such compensation is often associated with roles in management consulting, executive leadership, or specialized consulting services that involve complex client interactions and strategic decision-making. These positions usually demand advanced skills, certifications, and a strong track record of delivering value to clients.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Silver Spring, MD? The most popular types of Client Services jobs in Silver Spring, MD are:
What job categories do people searching Client Services Manager jobs in Silver Spring, MD look for? The top searched job categories for Client Services Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Client Services Manager jobs? Cities near Silver Spring, MD with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Silver Spring, MD as of June 2026, with employment types broken down into 63% Full Time, 29% Part Time, 1% Temporary, and 7% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $72,705 per year, or $35 per hour.

Client Services Manager

HCLTech

Ashburn, VA • Hybrid

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

I am Manish from HCL Tech TAG Team and Looking for Client Service Manager in Ashburn, Virginia. This is Onsite - Hybrid model position.


The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.


Functional Performance:

  • Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client’s services and performance are aligned with the Customer’s business plans
  • Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.


Relationship Management

  • Service Design - Own the accountability for ensuring all Client Services are designed to the agreed
  • requirements of the Client, within the bounds of the Clients Contract and to the expected level of time, quality and cost, and End to End Relationship Management
  • Manage the Service Relationship Surveys including Client specific, Customer Loyalty Index (CLI) and Net Promotor Score (NPS) Survey’s


Operational / Performance Management

  • Service Management - Oversee the execution of the Clients Service Management Governance including
  • monitoring and reporting on the Service Level Agreements (B2C SLA’s), Operating Level Agreements (OLA) and Underpinning Contracts (UC’s) for the Client Services
  • Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted.


Education Requirements:

Min/Preferred

Education Level

Additional Details

Minimum

Bachelor’s or equivalent degree


Professional Certifications:

Min/Preferred

Certification Details

Additional Details

Preferred

ITIL V3/v4 certification

Mandate

Preferred

CISCO CSM



Additional Skills Required

Skill

Description

Proficiency Level

Languages

English (Verbal and Written)

90%/C1

MS Suite

Power Point, Excel, Outlook, Word, Teams

Intermediate


Candidate Background: Skills, Knowledge, and Abilities:

Min/Preferred

Skills, Knowledge, Abilities and Experience

Minimum

2-3 years of related service management experience

Minimum

Strong organizational, presentation, and problem-solving skills

Minimum

Business and Financial acumen

Minimum

Ability to communicate with multiple levels of leadership

Minimum

Demonstrated skills in Google product suite, including spreadsheets, Excssssel, PPT.


Disclaimer


HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.



Compensation and Benefits


A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

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