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Client Services Manager Jobs in Silver Spring, MD

NJI Media LLC

Client Services Manager

Washington, DC · On-site

Requirements: * 2+ years of client-facing experience working at the crossroads of communications, design, and creative services. Must include previous account management experience at an agency

Dresner Group

Client Services Manager

Columbia, MD · On-site

... management services to the SMB marketplace, Dresner Group has since helped several hundred ... Job Responsibilities oManage the Client Support team, triaging of support requests, and ticket ...

Dresner Group

Client Services Manager

Columbia, MD

Job Responsibilities o Manage the Client Support team, triaging of support requests, and ticket ... and monitor quality service levels o Improve productivity by highlighting deficiencies and ...

Media Trust

Sr. Client Services Manager

Mclean, VA · On-site

The Media Trust is seeking a seasoned Sr. Client Services Manager to lead consultative digital trust and safety solutions adoption to expand client partnerships, maximize client value, and drive high ...

Epiq

eDiscovery Client Services Manager

Washington, DC · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and ...

NJI Media LLC

Client Services

Washington, DC · On-site

Manage project timelines, budgets, and scopes, proactively addressing challenges, identifying ... Client-facing experience working at the crossroads of communications, design, and creative services ...

NJI Media LLC

Client Services

Washington, DC

Manage project timelines, budgets, and scopes, proactively addressing challenges, identifying ... Client-facing experience working at the crossroads of communications, design, and creative services ...

Kobie Marketing

Director, Client Services

Washington, DC · On-site +1

Client Relationship Management * Build and maintain senior-level client relationships, acting as a ... Identify opportunities for organic growth across services, technology, and analytics. * Co-create ...

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Client Services Manager information

See Silver Spring, MD salary details

$36.2K

$72.7K

$131.8K

How much do client services manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for client services manager in Silver Spring, MD is $72,705.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,700.00 and $85,800.00 per year, depending on experience, location, and employer.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools.

What are the salary expectations for customer service managers?

Customer Service Managers typically earn a median annual salary ranging from $50,000 to $80,000, depending on experience, location, and industry. Salaries can increase with additional certifications, leadership skills, and managing larger teams or complex accounts.

What is the role of a client service manager?

A client service manager oversees client relationships, ensuring customer satisfaction and addressing their needs. They coordinate with internal teams, manage service delivery, and often use CRM tools to track interactions and performance metrics.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

Is a client service manager a good career?

A client services manager is a valuable role that involves overseeing client relationships, ensuring customer satisfaction, and coordinating with internal teams. It typically requires strong communication, problem-solving skills, and experience in customer service or sales. The career offers opportunities for advancement into senior management and can be stable with demand across various industries.

What Is a Client Services Manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

More about Client Services Manager jobs
What are the most commonly searched types of Client Services jobs in Silver Spring, MD? The most popular types of Client Services jobs in Silver Spring, MD are:
What are popular job titles related to Client Services Manager jobs in Silver Spring, MD? For Client Services Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Client Services Manager jobs in Silver Spring, MD look for? The top searched job categories for Client Services Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Client Services Manager jobs? Cities near Silver Spring, MD with the most Client Services Manager job openings:
Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Silver Spring, MD as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 73% Physical, 5% Hybrid, and 22% Remote job distribution, with an average salary of $72,705 per year, or $35 per hour.
Client Services Manager

Client Services Manager

NJI Media LLC

Washington, DC • On-site

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Description

NJI is an agency where creativity knows no borders. We navigate the complexities of public affairs, charting new paths across industries and continents to deliver work that sparks conversation, shifts perception, and inspires action.


The Role
We are looking for an emerging leader to join our U.S. team. In this role within NJI's Client Services team, you will report directly to an Account Director and support a dynamic, global client portfolio. This individual has agency experience working on multi-faceted accounts with complex ideas and deliverables. Your key focus will be driving projects forward, streamlining processes, and ensuring successful outcomes on a day-to-day basis. 


The ideal candidate understands that honed intuition sets great team members apart. By demonstrating a level of EQ alongside their technical knowledge and project management skills, they embody a team-centric ethos of challenging the status quo, aiming to surprise and delight clients, and finding creative solutions to any challenge.


Note: This is a hybrid position that requires being in our Georgetown office three days per week on a flexible schedule. Our team meets for lunch every Wednesday, and we encourage crew members to join us in person for two additional days of their choosing.


Primary Responsibilities:

  • Support and, when needed, lead business development, client initiatives, and project-based work, ensuring smooth cross-functional workflows.
  • Serve as a strategic point of contact for clients, partners, and vendors, providing premium customer service and timely responsiveness.
  • Collaboratively thoughtfully to develop strategic plans, concepts, and actionable recommendations for assigned projects and clients.
  • Communicate effectively-both verbally and in writing-to deliver insights on digital and creative strategies, along with other client-oriented tasks.
  • Manage project timelines, budgets, and scopes, proactively addressing challenges, identifying solutions, and handling revisions.
  • Support weekly portfolio team meetings, including agenda preparation, information gathering, note-taking, and action item follow-ups.
  • Ensure alignment across internal teams by communicating project goals, deliverables, and updates.
  • Contribute to ongoing improvements in project management processes.
  • Utilize the ClickUp project management system for all portfolio-related tasks.

Requirements:

  • 2+ years of client-facing experience working at the crossroads of communications, design, and creative services. Must include previous account management experience at an agency
  • Must be able to work across a number of projects, workflows, and teams to respond to ever-changing client needs and deadlines
  • A proven track record of developing strategic plans to benefit the client
  • A sense of humor and a love of tacos, pandas and the occasional dog

Diversity Commitment. Authenticity is the foundation of boundless creativity. Rooted in diverse life experiences, our team challenges the status quo through our work and culture every day. We are committed to sustaining and improving NJI's inclusive workplace by actively expanding the diversity of our team. We encourage people from underrepresented groups to apply. If you require accommodations or assistance during the application process, please contact info@njimedia.com.We are unable to offer work visa sponsorship at this time.


Cover Letter. We think of cover letters more in the old-fashioned pen pal sense. Putting pen to page to share your greatest thoughts and interests. So, keep the job summary and skills list in your resume and write something that personally expresses more about who you are and what draws you to NJI and this role.

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