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Client Services Manager Jobs in California (NOW HIRING)

Sony Pictures

Manager, Client Services

Culver City, CA · On-site

$92K - $97K/yr

The Manager, Client Services is responsible for managing global digital fulfillment of content driven by SPT Sales and Operations contractual deals and obligations. This position will liaise directly ...

Valley Bank

Manager, Client Services

Los Angeles, CA · On-site

Manage efforts for the Corporate and Middle Market Commercial Servicing team to provide elite service. * Partner and collaborate with the leaders within the assigned market vertical (Commercial Real ...

TeamCivX

Client Services Associate

Orinda, CA · Remote

$40/hr

Client Services Team About TeamCivX TeamCivX is California's leader in election strategy and ... Experience managing multiple and competing deadlines in a fast-paced work environment * Close ...

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Client Services Manager information

See California salary details

$34.5K

$69.4K

$125.8K

How much do client services manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client services manager in California is $69,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,300.00 and $81,900.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What are the most commonly searched types of Client Services jobs in California?

The most popular types of Client Services jobs in California are:

What are popular job titles related to Client Services Manager jobs in California?

For Client Services Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Client Services Manager jobs in California look for?

The top searched job categories for Client Services Manager jobs in California are:

What cities in California are hiring for Client Services Manager jobs?

Cities in California with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $69,408 per year, or $33.4 per hour.

Client Services Account Manager

Berkshire Hathaway Homestate Companies

Sacramento, CA • On-site

$250K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 29 days ago

Job description

Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an immediate opening for a Client Services Account Manager in our Sacramento office. This individual manages a book of business of workers' compensation policyholders with an estimated annual premium (EAP) of $250K and above while supporting new business growth through active participation in Client Services activities. This individual services existing accounts, manages onboarding of new business for assigned accounts, and provides ongoing consultative account management services, while maintaining documentation of all policyholder/broker activities in Company databases.    
ESSENTIAL RESPONSIBILITIES

  • Resolves customer service issues, timely addresses inquiries for all policies, and acts as liaison with all internal departments. Troubleshoots and consistently follows up with all parties for resolution. Utilizes monitoring tools to ensure continued compliance.  

  • Coordinates and conducts onboarding meetings with assigned new policy holders and brokers. Conducts prospect calls and meetings.  

  • Conducts quarterly claims reviews with policyholders and brokers for each assigned account.  

  • Completes mock claims reviews with new Claims Professionals. 

  • Maintains accurate account information in Salesforce. Effectively utilizes Salesforce to service new business and renewals and manage account assignments. 

  • Develops and fosters strong working relationships with policyholders and brokers, providing timely and consistent communication regarding claim or service updates. 

  • Develops and maintains knowledge of Company products and programs. 

  • Successfully resolves customer service issues and responds to inquiries. Acts as a liaison between policyholders/brokers and Company staff, and routinely follows up with all parties to ensure resolution. Utilizes monitoring tools to ensure continued compliance. 

  • Initiates collaboration with the Claims, Underwriting, and Marketing teams to assess account retention, troubleshoot issues, and address service needs. 

  • Actively participates in Client Services team meetings by sharing ideas and thoughts to drive success of the team. Is an active participant providing technical expertise in enterprise projects and company initiatives.   

  • Stays abreast of insurance industry changes and internal service team changes.  

  • Ensures work is performed in accordance with Company standards and supervisory direction. Proactively communicates any problems or issues that may adversely impact a policyholder or the Company directly to the Client Services Manager and/or Director of Client Services. 

REQUIRED QUALIFICATIONS
  • Education: Bachelor's degree from an accredited four-year college or university required. Minimum of 3 years of experience in workers' compensation claims handling and/or client services required. 
  • Experience: Minimum of 3 years of prior experience in workers compensation claim handling required. Minimum of 1 year of prior experience in client service preferred.
  • Technical Skills: Strong workers compensation industry knowledge required, to include knowledge of workers compensation claim handling/adjusting.
  • Computer Skills: To perform this job successfully, an individual must demonstrate basic technical competencies in the use of computers, standard business applications (e.g., Laserfiche), and Microsoft Office/365 applications, and be able to master and become proficient in proprietary and vendor software programs.

  • Certifications:  Valid United States driver's license in good standing required. One or more of the following certifications preferred: 

    • California Self-Insurance Administrator (SIP) 

    • Associate in Risk Management (ARM) 

    • Claims Practitioner in Workers Compensation (CPWC) (replaces prior WCCA certification/California specific) 

    • Certified in Workers Compensation (CWC) or California Workers Compensation Claims Professional (WCCP) 

    • Property and Casualty Broker-Agent 

DESIRED COMPETENCIES
  • Communication: Ability to effectively communicate with clients, brokers, and company staff regarding a wide range of issues. Ability to adjust communication style to fit the audience. Listens actively and asks questions to gain clarification when needed. Written communication is well organized, clearly expresses key points, and demonstrates knowledge of the topic.
  • Composure/Conflict Management: Remains composed in the face of potentially ambiguous, stressful, or conflicting circumstances. Reacts to negative emotions with respect, positivity, and a genuine desire to resolve the situation effectively. Seeks win-win solutions whenever possible, ensuring that the needs and desires of policyholders are being addressed while also advocating for the company.
  • Organizing and Planning: Effectively manages multiple tasks, prioritizing those that are most critical and/or time sensitive, reassessing priorities throughout the day. Effectively utilizes internal tools and resources to stay on track of tasks and commitments.
  • Presentation Skills: Effectively and confidently delivers training to company staff. Exhibits adequate presentation skills and engages the audience through interactive discussions.
  • Problem Solving & Decision Making: Remains objective, diplomatic, and solution-focused when addressing concerns or issues from policyholders and brokers. Asks clarifying questions and is able to isolate problems and generate acceptable solutions. Identifies key decisions within own authority and collaboratively involves others in the decision-making process when appropriate.
  • Relationship Building: Genuinely enjoys people and likes to work with others. Is responsive and capable of being persuasive and motivating others. Shows an understanding of the importance of maintaining strong relationships with policyholders, brokers, and company staff.
WHAT WE OFFER
  • Work-Life Balance
  • Hybrid Schedule (up to 2 days WFH upon eligibility)
  • Modern Office Setting
  • Free On-Site Parking
BENEFITS
  • Paid Time Off
  • Paid Holidays
  • Retirements Savings Match
  • Group Health Insurance (Medical, Dental, and Vision)
  • Life and AD&D Insurance
  • Long Term Disability Insurance
  • Accident and Critical Illness Insurance
  • Flexible Savings Accounts
  • Paid Community Volunteer Day
  • Employee Assistance Program
  • Tuition Reimbursement Program
  • Employee Referral Program
  • Diversity, Equity and Inclusion Program
$82,660 - $112,600 a year
This pay scale is an estimate of the salary range the employer reasonably expects to pay for the position based on potential employee qualifications, operational needs and other considerations consistent with applicable law. The actual salary may be above or below the range. The pay scale applies only to this position and only if it is filled in Sacramento, California. The pay scale may be different for other positions or in other locations.
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ABOUT US
With more than 50 years in business, BHHC has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.
 
At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which fosters a harmonious workplace-something we truly value. We've created an approachable and collaborative atmosphere. Here you'll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.
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