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Client Relations Associate Jobs in Virginia (NOW HIRING)

Chesapeake Bank

Administrative Associate

Kilmarnock, VA · On-site

$47K - $70K/yr

Chesapeake Wealth Management- Join Our Team as an Administrative Associate! Salary Range: $47,000 ... client relations. It also requires strong organizational skills, proven knowledge of trust ...

Chesapeake Bank

Administrative Associate

Lancaster, VA

$47K - $70K/yr

Chesapeake Wealth Management- Join Our Team as an Administrative Associate! Salary Range: $47,000 ... client relations. It also requires strong organizational skills, proven knowledge of trust ...

Birch Stewart Kolasch & Birch LLP

IP SPECIALIST

Vienna, VA · On-site +1

$55K - $75K/yr

... Associates, Assignees and/or Contacts via oral and/or written correspondence. * Receives clients and/or visitors. * Develops and maintains positive client relations. * Utilize documented guidelines ...

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All JobsClient Relations Associate JobsClient Relations Associate Jobs in Virginia

Client Relations Associate information

See Virginia salary details

$24.8K

$46.7K

$66.4K

How much do client relations associate jobs pay per year?

As of Jul 23, 2026, the average yearly pay for client relations associate in Virginia is $46,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,700.00 and $49,600.00 per year, depending on experience, location, and employer.

What does a customer relations associate do?

A client relations associate manages communication between a company and its clients to ensure satisfaction and address concerns. They often handle inquiries, provide product or service information, and maintain positive relationships using communication tools like email or phone. Strong interpersonal skills and familiarity with customer management software are typically required for this role.

What are Client Relations Associates?

Client Relations Associates are professionals who act as the main point of contact between a company and its clients. They are responsible for managing client accounts, addressing client inquiries or concerns, and ensuring customer satisfaction. Their role often involves building strong relationships, understanding clients' needs, and coordinating with internal teams to deliver solutions. By maintaining open communication and providing excellent service, Client Relations Associates help foster long-term client loyalty and support business growth.

What does a client relations associate do?

A client relations associate manages communication between a company and its clients to ensure satisfaction and foster long-term relationships. They handle inquiries, resolve issues, and may use customer relationship management (CRM) tools to track interactions. Strong communication skills and attention to detail are essential for success in this role.

How does a Client Relations Associate typically collaborate with other departments to resolve client issues?

As a Client Relations Associate, you’ll frequently work cross-functionally with teams such as sales, customer support, and operations to address client needs. When a client issue arises, you may need to coordinate with technical specialists or account managers to gather information and propose solutions. Strong communication skills are essential, as you’ll often serve as the client’s advocate internally, ensuring their concerns are understood and prioritized. This collaborative approach not only helps resolve issues efficiently but also strengthens long-term client satisfaction.

What is the difference between Client Relations Associate vs Customer Service Representative?

AspectClient Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles prefer bachelor's degreeHigh school diploma or equivalent; some roles may prefer associate's or bachelor's
Work EnvironmentOffice settings, client meetings, account managementCall centers, retail, online support
Employer & Industry UsageFinancial services, consulting, B2B companiesRetail, telecommunications, hospitality
Common Search & ComparisonClient Relations Associate vs Customer Service Representative

The main difference is that Client Relations Associates focus on building long-term relationships with clients, managing accounts, and providing tailored solutions, often in professional or financial industries. Customer Service Representatives typically handle day-to-day inquiries, troubleshooting, and support, mainly in retail or service sectors. While both roles require strong communication skills, Client Relations Associates usually work in more specialized, client-focused environments with a focus on relationship management.

What are the key skills and qualifications needed to thrive as a Client Relations Associate, and why are they important?

To thrive as a Client Relations Associate, you need strong communication skills, attention to detail, and a background in business, sales, or customer service, often supported by a relevant bachelor's degree. Familiarity with CRM software like Salesforce, proficiency in Microsoft Office, and sometimes experience with help desk or ticketing systems are typically required. Outstanding interpersonal skills, problem-solving ability, and a customer-focused mindset help build lasting client relationships and resolve issues efficiently. These skills and qualities are crucial for maintaining client satisfaction, ensuring repeat business, and supporting the company's reputation.

What is a client relationship associate job description?

A client relationship associate is responsible for maintaining and strengthening relationships with clients by providing excellent customer service, addressing inquiries, and ensuring client satisfaction. They often use CRM software to track interactions and may assist with onboarding, account management, and resolving issues to support client retention and business growth.

Is a CSA job stressful?

A Client Relations Associate (CSA) role can be stressful due to handling customer inquiries, resolving issues, and maintaining client satisfaction. The level of stress depends on the workload, company environment, and communication skills required, but strong organizational and problem-solving abilities can help manage it effectively.
What are the most commonly searched types of Client Relations jobs in Virginia? The most popular types of Client Relations jobs in Virginia are:
What are popular job titles related to Client Relations Associate jobs in Virginia? For Client Relations Associate jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Relations Associate jobs in Virginia look for? The top searched job categories for Client Relations Associate jobs in Virginia are:
What cities in Virginia are hiring for Client Relations Associate jobs? Cities in Virginia with the most Client Relations Associate job openings:
Client Relations Associate jobs near you
Infographic showing various Client Relations Associate job openings in Virginia as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,685 per year, or $22.4 per hour.
Administrative Associate

Administrative Associate

Chesapeake Bank

Kilmarnock, VA • On-site

$47K - $70K/yr

Full-time

Posted 23 days ago

Job description

Chesapeake Wealth Management-
Join Our Team as an Administrative Associate!
Salary Range: $47,000 - $70,600
Are you the kind of professional who thrives on keeping things organized, running smoothly, and one step ahead? Do you enjoy being the go-to person who makes everything happen behind the scenes-while building meaningful relationships along the way? If so, this could be the opportunity you've been waiting for.
We're looking for a proactive, detail-loving multitasker who brings energy, precision, and a client-first mindset to everything they do. In this role, you'll be at the center of a fast-paced, relationship-driven environment where your coordination, communication, and problem-solving skills truly make an impact every single day.
Why You'll Love This Role
  • You'll be a trusted partner to a seasoned professional, playing a key role in client experience and day-to-day success
  • Your work will directly support meaningful relationships and high-value service delivery
  • No two days are the same-perfect for someone who enjoys variety and staying engaged
  • You'll collaborate with a wide network of professionals and build valuable industry knowledge
  • Your attention to detail and organizational strengths will be recognized and appreciated

What You Bring
  • A natural ability to stay organized, manage priorities, and keep things moving without missing a beat
  • A strong sense of ownership-you follow through, problem-solve, and get things done
  • Confidence in communicating clearly and professionally with a variety of audiences
  • A detail-driven mindset with a commitment to accuracy and excellence
  • A passion for delivering exceptional service and building strong, lasting connections

What Makes You Stand Out
You're not just checking boxes-you're anticipating needs, spotting opportunities to improve processes, and jumping in wherever needed. You take pride in your work, value teamwork, and enjoy being part of something bigger than yourself.
What We Offer:
  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and career advancement.
  • A supportive and inclusive work environment.
  • The chance to make a significant impact within a dynamic organization.

Want to read more about why you should join the team, click the link below:
Top 10 Reason You Should Explore a Career with Chesapeake Bank
If you're ready to bring your organization, energy, and client-focused mindset to a team that values your contributions, we'd love to hear from you.
Apply today and take the next step in a career where your impact truly matters!
Job Summary:
Supports CWM Relationship Manager by handling day to day needs for clients. Assist Relationship Manager with account management and client relations. It also requires strong organizational skills, proven knowledge of trust regulatory and compliance rules and laws, and experience with state and federal trust audits.
Responsibilities:
  • Perform general administrative duties including maintaining client files, handling incoming and outgoing mail, answering phones and completing open/closing procedures for the office.
  • Communicate with clients: Research and solve problems, answer routine inquiries and process client requests.
  • Monitor daily account activity and confirm prior day's transactions were processed accurately to ensure consistent client reporting.
  • Manage cash receipts and disbursements efficiently including bill payments and tax payments.
  • Work with relationship manager to ensure terms of the governing document are followed.
  • Assist assigned relationship manager with proposals and preparation of new account paperwork.
  • Establish new accounts on TrustDesk.
  • Follow and ensure opening and closing checklists are completed.
  • Provide Operations with proper transfer forms for incoming and outgoing accounts and spreadsheets for internal account to account transfers.
  • Review overdrafts and cash balances for assigned accounts and address with relationship manager as needed.
  • Assist with printing and mailing of quarterly newsletters for assigned relationship manager's accounts.
  • Assist with marketing and planning seminars and client events.
  • Assist assigned relationship manager with referral tracking and incentive payouts for bank staff.
  • Print and bind client review books for appointments.
  • Work with client's advisors including CPAs, attorneys and insurance agents, etc.
  • Gather information and assist with client reports, tax returns and probate filings.
  • Assist relationship managers with completion of annual account reviews for Trust Committee.
  • Track and ensure all RMDs are taken prior to year-end for assigned relationship manager.
  • Scanning and archiving statements and estate and legal documents.
  • Responsible for preparing and organizing paperwork and reports required for Trust Committee.
  • Coordinate sale of CPKF physical certificates, held in Kilmarnock vault, for educational trust accounts.
  • Send out annual confirmation letters to CFS shareholders in September.
  • Assist portfolio managers with generating performance reports.
  • Understand your role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes
  • Perform additional duties as required.

Requirements:
  • 3 + years of experience in the financial industry
  • Great organizational skill with the ability to multitask
  • Strong verbal and written communication skills
  • Proficient computer skills including Excel, Word and Power Point
  • Highly detailed and accurate
  • Client focused with the ability to develop strong client relationships
  • Strong problem-solving skills

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