ZipRecruiter

Log In

1

Director Client Relations Jobs in Virginia (NOW HIRING)

Paradigm

Client Relations Admin

Virginia Beach, VA · On-site

$20 - $23/hr

Address low complexity client order inquiries and route higher complexity matters to Tier II or the Director of Client Relations as appropriate. * Support internal coordination across departments to ...

Pwc

Oracle HCM Director

Richmond, VA

$155K - $410K/yr

As a Director, you will set the strategic direction and lead business development efforts, making ... level client relations. You will translate vision into action, inspiring others to follow and ...

AECOM

Army Client Account Director

Arlington, VA

... and report to the US Defense Director. Specifically, the CAM will drive sustainable and ... The CAM will be responsible for client relations, market analysis, strategy development ...

AECOM

Army Client Account Director

Arlington, VA

... and report to the US Defense Director. Specifically, the CAM will drive sustainable and ... The CAM will be responsible for client relations, market analysis, strategy development ...

AECOM

Army Client Account Director

Arlington, VA

... and report to the US Defense Director. Specifically, the CAM will drive sustainable and ... The CAM will be responsible for client relations, market analysis, strategy development ...

AECOM

Army Client Account Director

Arlington, VA

... and report to the US Defense Director. Specifically, the CAM will drive sustainable and ... The CAM will be responsible for client relations, market analysis, strategy development ...

AECOM

Army Client Account Director

Arlington, VA

... and report to the US Defense Director. Specifically, the CAM will drive sustainable and ... The CAM will be responsible for client relations, market analysis, strategy development ...

AECOM

Army Client Account Director

Arlington, VA · On-site

... and report to the US Defense Director. Specifically, the CAM will drive sustainable and ... The CAM will be responsible for client relations, market analysis, strategy development ...

AECOM

Army Client Account Director

Arlington, VA

... and report to the US Defense Director. Specifically, the CAM will drive sustainable and ... The CAM will be responsible for client relations, market analysis, strategy development ...

AECOM

Army Client Account Director

Arlington, VA

... and report to the US Defense Director. Specifically, the CAM will drive sustainable and ... The CAM will be responsible for client relations, market analysis, strategy development ...

next page

Showing results 1-20

All JobsClient Relations JobsDirector Client Relations JobsDirector Client Relations Jobs in Virginia

Director Client Relations information

See Virginia salary details

$52K

$144.9K

$244.9K

How much do director client relations jobs pay per year?

As of Jul 26, 2026, the average yearly pay for director client relations in Virginia is $144,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,600.00 and $193,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Director Client Relations position, and why are they important?

To thrive as a Director Client Relations, you need expertise in client management, strategic account planning, and a strong background in business or a related field, often supported by a bachelor’s or master’s degree. Familiarity with CRM software (such as Salesforce), data analytics tools, and client feedback systems is typically expected. Outstanding leadership, negotiation, and interpersonal communication skills help you foster long-term client partnerships and navigate complex issues. These capabilities are crucial for ensuring client satisfaction, retaining key accounts, and driving overall business growth.

What are some common challenges faced by Directors of Client Relations, and how are they addressed?

Directors of Client Relations often face challenges such as managing conflicting client expectations, aligning internal teams with client needs, and handling escalations efficiently. These challenges are usually addressed by building strong communication channels, proactively identifying potential issues, and developing tailored solutions in partnership with both clients and internal stakeholders. Regular client check-ins, clear documentation, and continuous feedback loops help prevent misunderstandings and ensure high levels of satisfaction. Adaptability and solution-oriented thinking are essential for overcoming obstacles and maintaining trusting client relationships.

What is a Director Client Relations job?

A Director of Client Relations is responsible for managing and enhancing relationships with a company's clients to ensure satisfaction, retention, and business growth. They develop client engagement strategies, address concerns, and collaborate with internal teams to improve service delivery. This role typically involves analyzing client needs, overseeing account management, and identifying opportunities for upselling or cross-selling. Strong communication, problem-solving, and leadership skills are essential in maintaining long-term client partnerships.

What are the most commonly searched types of Client Relations jobs in Virginia? The most popular types of Client Relations jobs in Virginia are:
What are popular job titles related to Director Client Relations jobs in Virginia? For Director Client Relations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Director Client Relations jobs in Virginia look for? The top searched job categories for Director Client Relations jobs in Virginia are:
What cities in Virginia are hiring for Director Client Relations jobs? Cities in Virginia with the most Director Client Relations job openings:
Director Client Relations jobs near you
Infographic showing various Director Client Relations job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $144,861 per year, or $69.6 per hour.

Client Relations Admin

Paradigm

Virginia Beach, VA • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 23 days ago

Job description

Are you a proactive, detail-driven professional who thrives in a fast-paced environment and enjoys building strong client relationships? Join our dynamic Client Relations team supporting impactful partnerships with institutions in the higher education sector.

We are seeking an energetic and self-motivated individual who is passionate about delivering exceptional client service. In this role, you’ll play an administrative role in the day-to-day operations of our client-facing team, working closely with colleagues across departments, to ensure seamless support and outstanding service for our college and university partners.


Duties and Accountabilities

Administrative and Transactional Support

  • Provide day-to-day administrative support for assigned client accounts and Client Relations operations.
  • Assist with lost and damaged replacement requests according to approved procedures.
  • Address low complexity client order inquiries and route higher complexity matters to Tier II or the Director of Client Relations as appropriate.
  • Support internal coordination across departments to help resolve client needs within established procedures.

CRM and Record Maintenance

  • Maintain and update client records in the CRM system with accuracy and timeliness.
  • Document client interactions, assigned tasks, follow ups, and escalation context as required.
  • Assist with contact cleanup, account record updates, and documentation preparation.

Client Education and Communication Support

  • Support Credential Connections client education efforts, including webinar follow ups and navigation of recorded training resources.
  • Support main telephone system coverage and route calls appropriately.
  • Use professional written and verbal communication aligned with Client Relations standards.

Escalation and Learning

  • Escalate issues outside Tier I authority with clear documentation and recommended next action where possible.
  • Shadow Tier II team members on onboarding, renewal, calibration, and account management activities to build foundational knowledge.
  • Perform other duties as assigned to support Client Relations operations.
  • Other duties as assigned.

Requirements

  • 1-3 years’ experience in customer service or administrative experience.
  • Strong attention to detail and organizational skills.
  • Ability to prioritize tasks and follow established procedures.
  • Associate degree or bachelor’s degree preferred.
  • Experience with CRM (Client Record Management) systems a plus, Microsoft Dynamics 365 preferred.
  • Strong written and verbal communication skills.
  • Demonstrated interest in developing a career in account management or client relations.
  • Dedication to hospitality and client satisfaction.

Compensation and Benefits

  • Full-Time, Monday through Friday, 8:30 am to 5:00 pm with occasional weekday overtime as needed.
  • Competitive hourly wage.
  • Medical, dental and vision insurance based upon length of service qualifications.
  • Retirement plan with company matching based upon length of service qualifications.
  • Paid sick- and annual-leave based upon length of service qualifications.
  • Partial paid holidays based upon length of service qualifications.