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Client Experience Manager Jobs in Kansas (NOW HIRING)

Steadily

Client Experience Leader

Overland Park, KS · On-site

Client Experience Compensation: Top of market salary + equity Our Client Experience team's core ... Run rigorous workforce management and staff planning: forecast volume, model staffing and capacity ...

Steadily

Client Experience Leader

Overland Park, KS · On-site

Client Experience Compensation: Top of market salary + equity Our Client Experience team's core ... Run rigorous workforce management and staff planning: forecast volume, model staffing and capacity ...

Airshare

Client Experience Specialist

Overland Park, KS

$17.25 - $21.75/hr

The Client Experience Specialist is an integral member of our operations team dedicated to creating ... Responsibilities include managing and administering each trip taken by Airshare Owners with the ...

AIRSHARE

Client Experience Specialist

Overland Park, KS · On-site

$17.25 - $21.75/hr

The Client Experience Specialist is an integral member of our operations team dedicated to creating ... Responsibilities include managing and administering each trip taken by Airshare Owners with the ...

Aveanna Healthcare

Care Experience Manager

Bucyrus, KS

$45K - $47K/yr

About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to ... As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and ...

Aveanna Healthcare

Care Experience Manager

Bucyrus, KS · On-site

$45K - $47K/yr

About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to ... As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and ...

Aveanna Healthcare

Care Experience Manager

Bucyrus, KS · On-site

Overview About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the ... As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and ...

Aveanna Healthcare

Care Experience Manager

Bucyrus, KS

$45K - $47K/yr

About Aveanna Healthcare At Aveanna Healthcare, we believe every client deserves the opportunity to ... As a Care Experience Manager (CEM) , you'll play a vital role in supporting both our clients and ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Kansas

Client Experience Manager information

See Kansas salary details

$25K

$51.8K

$93.6K

How much do client experience manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for client experience manager in Kansas is $51,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,200.00 and $54,800.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A Customer Experience Manager typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Salaries can vary based on company size and the complexity of customer interactions managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How to become a CX manager?

To become a Client Experience Manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or account management. Developing skills in communication, problem-solving, and data analysis is essential, and certifications in customer experience or project management can enhance prospects. Gaining experience in managing client relationships and understanding customer feedback processes is also important.

What does a client experience manager do?

A client experience manager oversees the interactions between a company and its clients to ensure satisfaction and loyalty. They analyze feedback, coordinate with teams to improve service quality, and implement strategies to enhance the overall client experience, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and a focus on customer needs are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Kansas? The most popular types of Client Experience jobs in Kansas are:
What are popular job titles related to Client Experience Manager jobs in Kansas? For Client Experience Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Kansas look for? The top searched job categories for Client Experience Manager jobs in Kansas are:
What cities in Kansas are hiring for Client Experience Manager jobs? Cities in Kansas with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Client Experience Leader

Client Experience Leader

Steadily

Overland Park, KS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Location: Overland Park, KS (Kansas City Metro)
Employment Type: Full-time, In-Office
Department: Client Experience
Compensation: Top of market salary + equity
Our Client Experience team's core mandate is to deliver world-class, end-to-end experiences for our users that drive brand loyalty and retention. We're hiring a senior leader to operationalize that mandate on the frontline of servicing our customers.
This is a senior leadership role on the Customer Support side of our Client Experience org. This role is for someone who has already built strategy and run organizations at scale, not someone stepping into their first or second management seat. You'll operate with the judgment, data fluency, and workforce-planning rigor we'd expect of a director-level role while carrying full frontline management responsibility for a team of licensed specialists and account managers who own the end-to-end servicing of Steadily policies. The title and compensation will reflect that bar.
What you'll do:
  • Partner with other leaders on the strategy for the Customer Support team to build scalable infrastructure, workflows, and playbooks that let servicing quality hold as the org continues to grow.
  • Turn data into decisions. Build and read the metrics that matter (service levels, quality, retention, productivity, cost-per-contact) and use them to drive performance, not just report on it.
  • Run rigorous workforce management and staff planning: forecast volume, model staffing and capacity, set schedules and service levels, and plan hiring ahead of demand.
  • Operationalize voice-of-customer insights. Systematically capture what policyholders are telling us and convert it into concrete changes to how we staff, train, and service.
  • Partner across CX, Sales, Claims, Product, and Engineering to remove friction and improve the client experience end to end.
  • Report to the Chief Experience Officer (CXO) and provide regular executive leadership updates.
  • Lead and develop a high-performing frontline servicing team of licensed insurance specialists and account managers responsible for the end-to-end servicing of Steadily policies.
  • Coach as a player-coach. Get in the weeds alongside the team, raise the performance bar with every hire and promotion, and apply the 'Keeper Test' honestly.
Required experience:
  • A track record of building strategy and running organizations at scale. You have led large teams or multiple teams in a frontline, customer-facing servicing or support environment.
  • Strong data analysis skills. You are highly proficient with Excel and fluent with data-visualization and BI tools such as Looker, Tableau, Power BI, or Metabase, and you use data to set strategy, not just to look back.
  • Demonstrated workforce management and staff planning experience. You have built forecasting, capacity modeling, scheduling, and service-level management for a contact center.
  • Proven use of voice-of-customer insight to drive operational and experience improvements.
  • Relentlessly high standards, strong judgment, and the operational and business acumen to work across every level of internal stakeholders and external clients.
  • Comfort moving fast with limited oversight, taking calculated risks, and making decisions in a dynamic, high-context environment.

Compensation and benefits:
  • Compensation: Top of market salary + equity based on experience
  • Equity: Stock options in a fast-growing company
  • Time Off: 3 weeks PTO + 6 federal holidays
  • Insurance: Medical, dental, vision, life, disability, HSA, FSA
  • Retirement: 401(k)
  • Perks: Free snacks, team lunches, collaborative office culture
  • Relocation: Stipend for candidates willing to relocate within 60 days of offer

Location:
  • Office located in Overland Park, KS (Kansas City Metro area).
  • This is an in-office role. Steadily is building a workplace of team members who are passionate and excited to be together in person, and our Overland Park office is key to our fast-paced growth.

Why Join Us:
  • Good company. Our founders have three successful startups under their belt and have recruited a stellar team to match.
  • Top compensation. We pay at the top of the Kansas City market (see comp).
  • Growth opportunity. We're an early-stage, fast-growing company where you'll wear a lot of hats and shape product decisions.
  • Strong backing. We're growing fast, we manage over $20 billion in risk, and we're exceptionally well-funded.
  • Culture. Steadily boasts a very unique culture that our teammates love. We call it like we see it and we're nothing if not candid. Plus, we love to have a good time. Check out our culture deck to learn what we're all about.
  • Awards. We've been recognized both locally and nationally as a top place to work. Recently we were ranked 16th on Forbes' 2026 Best Startup Employers list, and 63rd on the prestigious Inc 5000 Fastest Growing Companies list. We've also been recognized as one of the Best Landlord Insurance Companies in 2026 by CNBC, a Top 2025 Startup in Newsweek, in Investopedia's Best Landlord Insurance Companies, and we won Austin Business Journal's Best Places to Work in 2025.

We're excited to meet you!

Apply