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Client Experience Manager Jobs in Kansas (NOW HIRING)

H&R Block

Team Leader

Lenexa, KS · On-site

Drive Office-Level Growth and Client Outcomes * Partner with the Office Experience Manager (OEM) and District General Manager (DGM) to execute the office-level growth plan, including client count ...

Optimal Performance

Client Care Specialist

Wichita, KS · On-site

$18 - $25/hr

As a Client Experience Coordinator, you are responsible for creating, managing, and elevating the entire client journey -- from the moment someone walks in the door to the moment they leave. This ...

NexDine

Guest Experience Supervisor

Overland Park, KS · On-site

$21 - $23/hr

Guest Experience Supervisor NEXDINE Hospitality's family of brands provides dining, hospitality ... events according to specific client standards in conjunction with the Chef Manager or Chef ...

Franklin Covey

Client Partner - Education

Topeka, KS · On-site

$105/hr

Managing Director Location: Remote - Anywhere in the contiguous US Role Specifics: This position is ... Experience selling to K-12 districts strongly preferred * Proven track record of: * Consistently ...

hendersonco

Experienced Project Manager

Phoenix, AZ · On-site

$107K - $139K/yr

Be responsible for all aspects of project execution and client experience on assigned projects; may ... Manage the bid processes. * Plan and coordinates project deliverables on assigned projects; may ...

hendersonco

Practice Manager- Retail

Lenexa, KS · On-site

Client Experience * Manages client relationships, especially within their geographical region, as requested by Practice Director. * May serve as a strategic client contact within local geographic ...

hendersonco

Practice Manager- Retail

Lenexa, KS

Client Experience * Manages client relationships, especially within their geographical region, as requested by Practice Director. * May serve as a strategic client contact within local geographic ...

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Showing results 21-40

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Kansas

Client Experience Manager information

See Kansas salary details

$25K

$51.8K

$93.6K

How much do client experience manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client experience manager in Kansas is $51,849.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,200.00 and $54,800.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Kansas? The most popular types of Client Experience jobs in Kansas are:
What are popular job titles related to Client Experience Manager jobs in Kansas? For Client Experience Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Kansas look for? The top searched job categories for Client Experience Manager jobs in Kansas are:
What cities in Kansas are hiring for Client Experience Manager jobs? Cities in Kansas with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Kansas as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $51,849 per year, or $24.9 per hour.

Team Leader

H&R Block

Lenexa, KS • On-site

Full-time

Posted 7 days ago

Job description

About the Role
Reporting to the Office Experience Manager (OEM), you translate directions from the OEM and District General Manager into disciplined daily execution, coaching, and behaviors. You lead a team of Tax Advisors and Client Service Professionals (CSPs), coordinate with the Client Care Specialist (CCS) team, and drive adoption of the client experience - all while accelerating your office's seasonal tax business.
You'll begin working a flexible part-time schedule in the fall as you ramp up for the busy tax season, then transition to an expanded tax season schedule from January through April, including evening and weekend hours as needed. This role is not remote and requires you to work in-person.
Deliver and Reinforce the Consultative Client Experience
  • Own the daily delivery of consultative client experience within your office, ensuring execution with discipline on every appointment.
  • Model consultative, client-centric behaviors in your own client interactions and set the standard for the team.
  • Serve as the on-site point of contact for escalated client service concerns, resolving with sound judgment and follow-through.
  • Conduct client walk/talks and exit conversations to gather real-time feedback, and translate insights into coaching for Tax Advisors, CSPs, and corporate partners.

Coach and Develop the In-Office Team
  • Serve as the front-line coach for Tax Advisors, using a Coaching Roadmap to observe client interactions, identify opportunity drivers (knowledge, skill, will), and land specific, actionable commitments.
  • Coach and develop CSPs on client-facing professionalism, scheduling discipline, and support of the CCS/TA handoff.
  • Anchor coaching on one high-impact behavior at a time; prepare for and protect coaching time from interruptions.
  • Recognize and reinforce strong consultative behaviors; address performance or behavior gaps with timely, direct feedback.

Lead Daily Office Operations and Execution
  • Manage day-to-day office operations, workflow, and client flow, including appointment scheduling, capacity, conflicts, and walk-in coverage.
  • Create and maintain associate work schedules and ensure accurate timekeeping and overtime management.
  • Lead daily huddles and communicate essential information, priorities, and recognition to associates.
  • Ensure office-level tests, new processes, and technology are implemented as designed.

Drive Office-Level Growth and Client Outcomes
  • Partner with the Office Experience Manager (OEM) and District General Manager (DGM) to execute the office-level growth plan, including client count, revenue, conversion, and service standards targets.
  • Reinforce ongoing support behaviors - mid-year check-ins, future appointments, and year-round client engagement - to build durable client relationships.

Support Talent, Readiness, and Change Adoption
  • Partner with the OEM and DGM to recruit, interview, and onboard tax office associates.
  • Own seasonal readiness inside the office - associate certification, training completion, and adoption of new operating expectations.
  • Lead the team through change with empathy and clarity, managing resistance from experienced associates by reinforcing the "why" and modeling new behaviors.
  • Conduct timely performance conversations and partner with the OEM and Associate Relations Center to address performance concerns.

Required Qualifications
  • People management experience, with a demonstrated ability to grow, develop, and hold associates accountable in a service or retail environment.
  • Strong client-centric mindset with a commitment to delivering differentiated, consultative client experience.
  • Demonstrated coaching capability - comfort observing performance, giving direct feedback, and driving behavior change.
  • Strong decision-making and judgment skills and the ability to function well in a fast-paced environment with minimal supervision.
  • Strong interpersonal and communication skills, including the ability to lead difficult conversations with clients and associates professionally.
  • Data fluency - comfort interpreting KPI, survey and coaching data to inform daily priorities and coaching focus.
  • Computer proficient with the ability to use MS Office, Teams, and office systems (Appointment Manager, Dimensions, Work Center, Copilot/Sidekick).
  • Passionate, determined, and resilient with a customer-centric mindset.
  • Able to work a flexible work schedule and flexibility in work assignments based on business needs.
  • High school diploma / GED / equivalent required

Preferred Qualifications
  • Comfort operating in test-and-learn environments - adapting execution based on feedback while maintaining operational discipline and standards.

Why work for us
At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we've led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.
That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.
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