Customer Success Manager - Americas The Customer Success Manager (CSM) is responsible for a ... Are highly detail-oriented and able to manage multiple projects simultaneously. * Are organized and ...
Customer Success Manager - Americas The Customer Success Manager (CSM) is responsible for a ... Are highly detail-oriented and able to manage multiple projects simultaneously. * Are organized and ...
Client Success Manager
Overland Park, KS · On-site
The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary ... Establish clear project parameters, quality standards, and communication tactics supporting the ...
Client Success Manager
Overland Park, KS · On-site
The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary ... Establish clear project parameters, quality standards, and communication tactics supporting the ...
Client Success Manager
Overland Park, KS · On-site
The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary ... Establish clear project parameters, quality standards, and communication tactics supporting the ...
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Client Success Manager
Overland Park, KS · On-site
The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary ... Establish clear project parameters, quality standards, and communication tactics supporting the ...
The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary ... Establish clear project parameters, quality standards, and communication tactics supporting the ...
The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary ... Establish clear project parameters, quality standards, and communication tactics supporting the ...
Description As a Client Success Manager, you oversee all marketing programs that run for your ... Must demonstrate the ability to manage projects and tasks via cross team collaboration and ...
Description As a Client Success Manager, you oversee all marketing programs that run for your ... Must demonstrate the ability to manage projects and tasks via cross team collaboration and ...
Client Success Manager
Overland Park, KS · On-site
As a Client Success Manager, you oversee all marketing programs that run for your assigned client ... Must demonstrate the ability to manage projects and tasks via cross team collaboration and ...
Client Success Manager
Overland Park, KS · On-site
As a Client Success Manager, you oversee all marketing programs that run for your assigned client ... Must demonstrate the ability to manage projects and tasks via cross team collaboration and ...
Client Success Manager
Overland Park, KS · On-site
As a Client Success Manager, you oversee all marketing programs that run for your assigned client ... Must demonstrate the ability to manage projects and tasks via cross team collaboration and ...
Client Success Manager
Overland Park, KS · On-site
As a Client Success Manager, you oversee all marketing programs that run for your assigned client ... Must demonstrate the ability to manage projects and tasks via cross team collaboration and ...
Customer Success Manager
Overland Park, KS · On-site
$770/wk
Proven ability to manage multiple projects at a time whilemaintaininga strict level of attention to detail * Professional and personable disposition - Excellent communication skills, both oral and ...
Customer Success Manager
Overland Park, KS · On-site
$770/wk
Proven ability to manage multiple projects at a time whilemaintaininga strict level of attention to detail * Professional and personable disposition - Excellent communication skills, both oral and ...
Proven ability to manage multiple projects at a time while maintaining a strict level of attention to detail * Professional and personable disposition - Excellent communication skills, both oral and ...
Proven ability to manage multiple projects at a time while maintaining a strict level of attention to detail * Professional and personable disposition - Excellent communication skills, both oral and ...
Proven ability to manage multiple projects at a time while maintaining a strict level of attention to detail * Professional and personable disposition - Excellent communication skills, both oral and ...
Proven ability to manage multiple projects at a time while maintaining a strict level of attention to detail * Professional and personable disposition - Excellent communication skills, both oral and ...
Proven ability to manage multiple projects at a time whilemaintaininga strict level of attention to detail * Professional and personable disposition - Excellent communication skills, both oral and ...
Proven ability to manage multiple projects at a time whilemaintaininga strict level of attention to detail * Professional and personable disposition - Excellent communication skills, both oral and ...
Proven ability to manage multiple projects at a time while maintaining a strict level of attention to detail * Professional and personable disposition - Excellent communication skills, both oral and ...
Proven ability to manage multiple projects at a time while maintaining a strict level of attention to detail * Professional and personable disposition - Excellent communication skills, both oral and ...
Customer Success Manager
Overland Park, KS · On-site
$770/wk
Proven ability to manage multiple projects at a time whilemaintaininga strict level of attention to detail * Professional and personable disposition - Excellent communication skills, both oral and ...
Customer Success Manager
Overland Park, KS · On-site
$770/wk
Proven ability to manage multiple projects at a time whilemaintaininga strict level of attention to detail * Professional and personable disposition - Excellent communication skills, both oral and ...
Proven ability to manage multiple projects at a time whilemaintaininga strict level of attention to detail * Professional and personable disposition - Excellent communication skills, both oral and ...
Proven ability to manage multiple projects at a time whilemaintaininga strict level of attention to detail * Professional and personable disposition - Excellent communication skills, both oral and ...
Implementation and Project Management * Develop effective plans for large scale customer ... Direct Customer Success Specialists in executing supporting implementation activities, including ...
Implementation and Project Management * Develop effective plans for large scale customer ... Direct Customer Success Specialists in executing supporting implementation activities, including ...
Implementation and Project Management * Develop effective plans for large scale customer ... Direct Customer Success Specialists in executing supporting implementation activities, including ...
Implementation and Project Management * Develop effective plans for large scale customer ... Direct Customer Success Specialists in executing supporting implementation activities, including ...
Implementation and Project Management * Develop effective plans for large scale customer ... Direct Customer Success Specialists in executing supporting implementation activities, including ...
Implementation and Project Management * Develop effective plans for large scale customer ... Direct Customer Success Specialists in executing supporting implementation activities, including ...
Implementation and Project Management * Develop effective plans for large scale customer ... Direct Customer Success Specialists in executing supporting implementation activities, including ...
Implementation and Project Management * Develop effective plans for large scale customer ... Direct Customer Success Specialists in executing supporting implementation activities, including ...
In this role, you will drive project success by overseeing the planning, execution, and completion of carpentry projects. Your expertise in managing budgets, timelines, and submittals will be ...
In this role, you will drive project success by overseeing the planning, execution, and completion of carpentry projects. Your expertise in managing budgets, timelines, and submittals will be ...
Survey Project Manager
Kansas City, KS · On-site
This role requires exceptional leadership, problem-solving skills, and the ability to effectively communicate with teams and clients to ensure project success. The Survey Project Manager is also ...
Survey Project Manager
Kansas City, KS · On-site
This role requires exceptional leadership, problem-solving skills, and the ability to effectively communicate with teams and clients to ensure project success. The Survey Project Manager is also ...
Project Success Manager information
What are the key skills and qualifications needed to thrive as a Project Success Manager, and why are they important?
To thrive as a Project Success Manager, you need expertise in project management methodologies, client relationship building, and a background in business or related fields. Familiarity with project management software (such as Asana, Jira, or Trello), CRM platforms, and relevant certifications like PMP or CAPM is typically required. Exceptional communication, problem-solving, and leadership skills help you proactively address challenges and foster trust with stakeholders. These skills are crucial for ensuring projects are delivered on time, within scope, and to the satisfaction of all parties involved.
How does a Project Success Manager typically collaborate with clients and internal teams to ensure project objectives are met?
A Project Success Manager serves as the primary liaison between clients and internal teams, facilitating clear communication and alignment of goals throughout the project lifecycle. They regularly coordinate with stakeholders to gather requirements, provide updates, and anticipate potential challenges. Internally, they work closely with cross-functional teams such as product, engineering, and customer support to ensure deliverables are on track and client expectations are consistently met. Building strong relationships and proactively addressing issues are key aspects of their daily responsibilities, ultimately driving project success and client satisfaction.
What is a Project Success Manager?
A Project Success Manager is a professional responsible for ensuring that projects meet their objectives and deliver the expected outcomes. They work closely with clients and internal teams to monitor progress, address challenges, and ensure effective communication throughout the project lifecycle. Their main goal is to drive project success by managing risks, facilitating collaboration, and making sure deliverables are completed on time and within budget. Project Success Managers often serve as the main point of contact for stakeholders, ensuring their needs are met and expectations are aligned. This role is crucial in industries where customer satisfaction and project outcomes directly impact business growth.
What is 90% of a project manager's job?
For a Project Success Manager, 90% of the job involves planning, coordinating, and overseeing project activities to ensure timely delivery within scope and budget. This includes managing stakeholder communication, risk mitigation, and using tools like project management software to track progress and resolve issues. Effective leadership and problem-solving skills are essential to achieve project goals.
What is the difference between Project Success Manager vs Project Coordinator?
| Aspect | Project Success Manager | Project Coordinator |
|---|---|---|
| Credentials | Typically requires a project management certification (PMP, CAPM) and experience in project management | Often requires a bachelor's degree; certifications like CAPM are common but not mandatory |
| Work Environment | Focuses on strategic oversight, stakeholder communication, and ensuring project goals are met | Handles day-to-day task coordination, scheduling, and supporting project teams |
| Employer & Industry Usage | Used across industries to ensure project success and client satisfaction | Commonly found in project teams to assist in project execution |
The Project Success Manager focuses on strategic oversight and ensuring overall project success, while the Project Coordinator handles operational tasks and supports project teams. Both roles are essential but differ in scope and responsibilities.
What are popular job titles related to Project Success Manager jobs in Kansas? For Project Success Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Project Success Manager jobs in Kansas look for? The top searched job categories for Project Success Manager jobs in Kansas are:
What cities in Kansas are hiring for Project Success Manager jobs? Cities in Kansas with the most Project Success Manager job openings:
Job description
Customer Success Manager - Americas
The Customer Success Manager (CSM) is responsible for a portfolio of customer accounts and leverages product expertise and a practitioner's lens to align account strategy with business outcomes. The CSM builds relationships with clients and plays an essential role in developing and managing ongoing partnerships in order to maintain a high level of client satisfaction and loyalty. By maintaining a proactive focus on product optimization, adoption and engagement, the CSM drives outcomes leading to renewals, expansion and advocacy.
As the trusted partner for the customer on use-case, product functionality and talent management best practices, the CSM collaborates with Sales to set outcomes and measurable objectives with the customer and ensures the customer is on track to seeing maximum value from the Cornerstone solution. Engaging across the customer's organization and internally within Cornerstone, the CSM "quarterbacks" experiences by various cross-functional teams on behalf of the customer and proactively identifies opportunities and risks and presents recommendations and solutions.
In this role you will:
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Manage a portfolio of customers and conduct regular customer meetings to drive a high level of satisfaction and value realization with the Cornerstone solution.
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Collaborate with Account Managers to set outcomes and measurable objectives with the customer.
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Develop a consultative relationship with each customer and work across business and functional units to gain customer insight and build effective partnerships.
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Partner with customers to understand their current and future business goals and challenges and translate that into people, product and process strategies.
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Empower customers to connect their goals and challenges with solutions in the Cornerstone platform while increasing adoption and utilization.
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Work across the customer's business organization to communicate the value of these solutions to their team and executives.
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Advocate on behalf of customers by engaging with Cornerstone's product and technical teams to translate customer feedback into product requirements.
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Collaborate and work cross-functionally, engaging the appropriate consultants and technical resources as necessary.
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Provide industry insights, guidance and recommendations to drive customer strategic outcomes.
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Meet assigned targets for expansion, renewals and strategic objectives in assigned accounts.
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Pass initial certification exams and maintain expert level knowledge of Cornerstone product offerings and configuration options by staying current with releases.
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... and being the rockstar you are, you will be willing to take on additional responsibilities as needed.
You've got what it takes if you...
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Have a B.A./B.S. degree or equivalent professional experience in Human Resources, Organizational Development or other applicable field.
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Have a minimum of 3 years of experience using the Cornerstone application or comparable product with a demonstrated high level of skill.
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Are highly detail-oriented and able to manage multiple projects simultaneously.
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Are organized and methodical with excellent follow-up to meet customer expectations and deadlines.
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Have excellent communication, presentation, consulting and analytical skills.
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Have passion for customer success.
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Enjoy working in a fast-paced, dynamic organization.
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Are able to adapt changes in roles and responsibilities.
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Are able to travel up to 15-30%.
Extra dose of awesome if you have.. .
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SPHR, SHRM-CP, SHRM-SCP, CCP, CPLP designation
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MBA or other graduate degree
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Salesforce, Seismic, and Gainsight experience
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com
About Cornerstone onDemand
Sourced by ZipRecruiter
Cornerstone OnDemand (CSOD) is at a critically important juncture in the company's lifecycle. CSOD is the world's largest and most successful stand-alone unified Talent Management company and one of the world's largest SaaS companies. The company is entering a phase of achieving scale and global expansion through continued relentless execution.
Industry
Computer and computer peripheral equipment and software wholesalers
Company size
1,001 - 5,000 Employees
Headquarters location
Santa Monica, CA, US
Year founded
1999