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Director Client Success Jobs in Kansas (NOW HIRING)

corpay

Customer Service Associate

Wichita, KS · On-site

$13 - $18/hr

In this role, you will work in a fast-paced environment and be someone who truly enjoys helping clients to help drive client success. You will report directly to the Direct Accounts Manager. How We ...

Corpay

Customer Service Associate

Wichita, KS · On-site

$13 - $18/hr

In this role, you will work in a fast-paced environment and be someone who truly enjoys helping clients to help drive client success. You will report directly to the Direct Accounts Manager. How We ...

corpay

Customer Service Associate

Wichita, KS · On-site

$13 - $18/hr

In this role, you will work in a fast-paced environment and be someone who truly enjoys helping clients to help drive client success. You will report directly to the Direct Accounts Manager. How We ...

StackAdapt

... needs of brand-direct clients in digital media. * Working closely with dedicated StackAdapt Account Managers to ensure a warm hand-off and continued client success and potential expansion ...

StackAdapt

... needs of brand-direct clients in digital media. * Working closely with dedicated StackAdapt Account Managers to ensure a warm hand-off and continued client success and potential expansion ...

StackAdapt

... needs of brand-direct clients in digital media. * Working closely with dedicated StackAdapt Account Managers to ensure a warm hand-off and continued client success and potential expansion ...

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All JobsClient Success JobsDirector Client Success JobsDirector Client Success Jobs in Kansas

Director Client Success information

What does a Director of Client Success do?

A Director of Client Success is responsible for overseeing the client success team and ensuring that clients achieve their desired outcomes with a company's products or services. This role involves developing strategies to improve client satisfaction, retention, and growth, as well as managing client relationships and resolving issues proactively. Directors of Client Success often collaborate with sales, product, and support teams to deliver a seamless customer experience and drive business results.

How does a Director of Client Success typically collaborate with other departments to ensure client satisfaction?

A Director of Client Success often works closely with teams such as Sales, Product, and Support to deliver a seamless experience for clients. They act as a bridge, communicating client feedback and needs to product teams for enhancements, and partnering with sales to identify upsell or renewal opportunities. Regular cross-departmental meetings and strategic planning sessions are common, ensuring that all teams are aligned on client goals and challenges. This collaborative environment helps anticipate issues, address them proactively, and foster long-term client relationships.

What is the difference between Director Client Success vs Customer Success Manager?

AspectDirector Client SuccessCustomer Success Manager
ResponsibilitiesOversees multiple client accounts, develops strategies, manages teams, and ensures overall client satisfaction at a strategic level.Manages individual client accounts, provides support, onboarding, and ensures client retention on a day-to-day basis.
Required CredentialsBachelor's degree, experience in client success, leadership skills, and often industry-specific certifications.Bachelor's degree, experience in customer service or success, strong communication skills.
Work EnvironmentLeadership role within a team, often in an office setting, collaborating with sales, marketing, and product teams.Client-facing role, working directly with customers, often in an office or remote setting.

The main difference between a Director Client Success and a Customer Success Manager lies in scope and responsibility. The Director focuses on strategic oversight and team management, while the Customer Success Manager handles individual client relationships. Both roles require relevant experience and industry knowledge, but the Director role involves higher-level planning and leadership.

What are the key skills and qualifications needed to thrive as a Director of Client Success, and why are they important?

To thrive as a Director of Client Success, you need strong leadership abilities, deep knowledge of customer success methodologies, and relevant experience—often backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics systems is typically required. Outstanding communication, strategic thinking, and conflict resolution skills help you build relationships and drive team performance. These competencies are vital for retaining clients, increasing satisfaction, and ensuring the growth and success of both your clients and your organization.
What are the most commonly searched types of Client Success jobs in Kansas? The most popular types of Client Success jobs in Kansas are:
What are popular job titles related to Director Client Success jobs in Kansas? For Director Client Success jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Director Client Success jobs in Kansas look for? The top searched job categories for Director Client Success jobs in Kansas are:
Director Client Success jobs near you
Infographic showing various Director Client Success job openings in Kansas as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 9% Part Time, and 4% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution.
Managing Director, Client Success

Managing Director, Client Success

McKesson

Overland Park, KS • Remote

$116K - $194K/yr

Full-time

Medical

Posted 3 days ago

McKesson rating

7.9

Company rating: 7.9 out of 10

Based on 208 frontline employees who took The Breakroom Quiz

47th of 86 rated pharmaceutical

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Role Overview

TheDirector of Client Successleads ongoing client-facing activities for Rx SavingsSolutions'Employerand Health Planpartners. Thisroleis responsible fordevelopingtrustedrelationships withassigned clients, including large and complex accounts,todrive successfulperformance,client retention,member engagement,and growth.The Director of Client Success serves astheexecutiveforkeyclient meetings, communications, and coordination ofengagementmarketing plans, while ensuringoperational excellenceacross implementation,client engagement,reporting,and delivery of services.The rolepartners closely with Commercial Sales, Implementation, Engagement, Marketing, Analytics, and other internal teams to support renewals,optimizeprogram performance, and create a consistent, high-quality client experience.

Key Responsibilities

  • Lead a team of Strategic Client Executives who serve as themain liaison for assigned Employer and Health Plan client meetings, communications, and client-specific coordination.

  • Develop andmaintaintrusted client relationships that support performance, retention, engagement, and growthobjectives.

  • Monitor client obligations, program performance, ROI, registration incentives, and operational delivery of services.

  • Obtain, interpret, and present reporting, analytics, and insights to tell the client story using both qualitative and quantitative data.

  • Measure, track, and evaluate program effectiveness, member engagement, and opportunities for optimization.

  • Collaborate with Implementation to ensure successful set-up, launch readiness, and ongoing delivery of services, including engagement marketing plans.

  • Strategizewithyourdirectsandoverseeeffectivemember-facing educational and communication materials, including internal communications, open enrollment support, and digital or print campaigns.

  • Provide internal client communications support to ensure alignment, clarity, andtimelyfollow-through across teams.

  • Facilitate cross-functional projects and operational development with internal partners, vendors, and external stakeholders as needed.

  • Support member experience integrations, including incentives, data feeds, integrated reporting, and related partner or vendor coordination.

  • Create structure in ambiguous situations by supportingyour team to havestrategicaccount plans, growth initiatives, and client-specific priorities.

  • Support the renewal processactivitiesin close partnership with the Commercial Sales team.

  • Represent Rx Savings Solutions with professionalism and a polished presence in all client interactions.

Experience & Qualifications

  • 4-7+ years ofleadershipexperiencein Account Management, Client Success Management, Engagement Marketing, or relevant positions; level may vary based on scope and complexity of assigned clients.

  • Experience working in a Software as a Service (SaaS) and/or healthcare benefits environment.

  • Clear understanding of client account management, client lifecycles, engagement marketing strategies, and program performance management.

  • Experience supporting large, complex Health Plan clients preferred.

  • Strong project management and communication skills, with the ability to coordinate work across internal teams, clients, partners, and vendors.

  • Excellent written and verbal communicator with a polished client presence and a passion for learning.

  • Self-motivated with a willingness to adapt to change in a growing company.

  • Ability to present and contribute ideas, create structure in ambiguity, and work effectively in a team environment.

  • Experience with Salesforce, Microsoft Office Suite,AIandmarketing automation platforms preferred.

  • Ability to travel as needed, estimated 5-10% annually.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

$116,600 - $194,400

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.


McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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