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Customer Success Director Jobs in Kansas (NOW HIRING)

AVID

We areseekinga strategic and customer-focused Director of Customer Success Management to lead and scale our Customer Success team. This roleis responsible fordriving customer retention, satisfaction ...

Auvik Networks

Coach direct reports on strategies to reduce risk, strengthen customer value, and move renewal and expansion opportunities forward. * Ensure the Customer Success team is up to date on new marketing ...

Cleo

Customer Success Manager

Topeka, KS · On-site

Position Cleo's solution portfolio -- including Charge Back Prevention, Direct Procurement ... Customer Success, Sales/Account Management, Professional Services, or a related field

EDB

Principal Customer Success Manager

Topeka, KS · On-site

You will develop, prioritize, and execute customer success plans to nurture and guide your ... Direct experience working with globally distributed and remote customer and internal teams

Probook

Enterprise Customer Success Manager

Manhattan, KS · On-site

$130 - $160/hr

Direct and confident: You communicate clearly and concisely with executives, operators, and ... NYC‑based; 5 days/week in‑office. * 3+ years in B2B SaaS Customer Success or Account Management ...

Harris

Partner with Customer Success and executive leadership to drive customer retention, reduce ... Director or Vice President responsibilities. * Experience with Microsoft Dynamics 365 CRM. What we ...

Harris

Partner with Customer Success and executive leadership to drive customer retention, reduce ... Director or Vice President responsibilities. * Experience with Microsoft Dynamics 365 CRM. What we ...

Rockwell Automation

The Director, High Velocity Sales (HVS) leads the North America High Velocity Sales organization to ... Partner with Marketing, Customer Success, Professional Services, Channel, Lifecycle Services, and ...

CoLab Software

Customer success and sales own the relationship and pull in brand design or product marketing ... As Sr. Director, Growth Marketing - Major Accounts, you'll report to the CMO and own growth ...

StackAdapt

... marketing, direct mail, data management and orchestration. * Partner with Account Executives ... Demonstrated success owning revenue, pipeline, customer adoption, and business growth. * Strong ...

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Customer Success Director information

See Kansas salary details

$34.3K

$108.3K

$159.6K

How much do customer success director jobs pay per year?

As of Aug 26, 2026, the average yearly pay for customer success director in Kansas is $108,302.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,200.00 and $129,800.00 per year, depending on experience, location, and employer.

What is a customer success director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What does a customer success director do?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

What are the key skills and qualifications needed to thrive as a customer success director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

How does a customer success director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs

What are the most commonly searched types of Customer Success jobs in Kansas?

The most popular types of Customer Success jobs in Kansas are:

What job categories do people searching Customer Success Director jobs in Kansas look for?

The top searched job categories for Customer Success Director jobs in Kansas are:

What cities in Kansas are hiring for Customer Success Director jobs?

Cities in Kansas with the most Customer Success Director job openings:

Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Kansas as of August 2026, with employment types broken down into 79% Full Time, 18% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $108,302 per year, or $52.1 per hour.

Director, Customer Success Management

On-site

AVID
Software Development • 1 - 10 employees
Learn more about AVIDexternal

Full-time

Re-posted 3 days ago

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Summary:

We areseekinga strategic and customer-focusedDirector of Customer Success Managementto lead and scale our Customer Success team. This roleis responsible fordriving customer retention, satisfaction, and long-term value through proactive engagement and relationship management. You will lead a team of Customer Success Managers (CSMs), design scalable success programs, and partner with cross-functional teams to ensure customer needs are met across the lifecycle.

Key Responsibilities:

Strategic Leadership:

  • Develop and execute a customer success strategy aligned with company goals for retention, expansion, and customer satisfaction.

  • Define key performance indicators (KPIs) and success metrics for the Customer Success function.

Team Management & Development:

  • Lead, mentor, and grow a high-performing Customer Success team.

  • Establish career paths and professional development plans for CSMs.

Customer Engagement:

  • Oversee onboarding, adoption, and renewal processes to ensurea seamlesscustomer experience.

  • Foster strong relationships with key customers, serving as a senior escalation point when needed.

Revenue Retention & Growth:

  • Work closely with Sales, Product, and Marketing teams toidentifyupselland cross-sell opportunities.

  • Ensurerenewal targets and Net Revenue Retention (NRR) goals are met or exceeded.

Process & Systems Optimization:

  • Implement and improve customer success tools and systems (e.g., Gainsight, Salesforce).

  • Create scalable playbooks andsuccessplans to support the customer journey.

Voice of the Customer:

  • Advocate for the customer internally by sharing feedback with product, engineering, and executive leadership.

  • Analyze customer data and trends to improve product adoption and customer experience.

Qualifications:

  • Bachelor's degree in Business, Marketing, or related field (MBA preferred).

  • 8-10+ years of experience in Customer Success, Account Management, or related field.

  • 3-5+ years of experience in a leadership or management role.

  • Proventrack recordof driving customer satisfaction, retention, and expansion in a B2B SaaS or technology environment.

  • Strong interpersonal, communication, and presentation skills.

  • Experience with Customer Success platforms (e.g., Gainsight,Totango) and CRM systems (e.g., Salesforce).

  • Data-driven mindset with the ability to analyze KPIs and make informed decisions.

  • Experience scaling CS operations in a high-growth company.

  • Familiarity with customer segmentation, lifecycle marketing, and success planning.

  • Ability to work cross-functionally and influence without authority.

Think this role is a good fit for you? Apply now!

To know more about Avid, please check our career's page.

Pay Range US: 149,844 - 224,766 USD
Pay Range Canada: 136,878 - 205,316 CAD

The salary range shown reflects the company's good faith full target range for this position at the time of posting. The company may update or modify this range at any time and endeavors to keep this posting current. Compensation decisions are based on factors including geographic location, experience, skills, education, and business needs. While the full range is posted for transparency, offers are typically made within the lower to middle portion of the range.

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