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Customer Success Operations Director Jobs in Kansas

AVID

We areseekinga strategic and customer-focused Director of Customer Success Management to lead and ... Experience scaling CS operations in a high-growth company. * Familiarity with customer segmentation ...

MCI Careers

Operations Director

Wichita, KS

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... the success of a globally expanding, industry-leading organization. We are seeking a dynamic ...

MCI Careers

Operations Director

Wichita, KS

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Demonstrated success in leading teams of 100+ in fast-paced, results-driven settings. * Strong ...

MCI Careers

Operations Director

Wichita, KS · On-site

$80 - $120/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Demonstrated success in leading teams of 100+ in fast-paced, results-driven settings. * Strong ...

MCI Careers

Operations Director

Wichita, KS · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Demonstrated success in leading teams of 100+ in fast-paced, results-driven settings. * Strong ...

MCI Careers

Operations Director

Wichita, KS · On-site

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Demonstrated success in leading teams of 100+ in fast-paced, results-driven settings. * Strong ...

ITW Pro Brands

Operations Director

Olathe, KS · On-site

$142K - $237K/yr

Ensure operations meet customer and company quality standards * Drive strong customer service ... success * Bachelor's degree in a technical field (Mechanical Engineering preferred) * Strong ...

Auvik Networks

... operations, and mitigating risk. It's more important than ever to be able to remotely monitor and ... Coach direct reports on strategies to reduce risk, strengthen customer value, and move renewal and ...

Epiq

Customer Success Manager

Overland Park, KS · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager ... Partner closely with Sales, Product, and Operations teams * Provide customer feedback that helps ...

Wolters Kluwer

Customer Success Manager

Wichita, KS · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Wichita, KS · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Wichita, KS · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

Wolters Kluwer

Customer Success Manager

Wichita, KS · On-site

The Customer Success Manager (CSM), Professional Services serves as a strategic liaison between customers, Sales Executives, Solutions Consultants, Professional Services, Operations, Product, and ...

iCIMS

Senior Manager, Customer Success

Topeka, KS · On-site

This role leads Customer Success Managers, Technical Success Managers, or other customer-facing ... Operational Excellence & Execution * Translate strategic priorities into actionable plans and ...

Auvik Networks

... operations, and mitigating risk. It's more important than ever to be able to remotely monitor and ... As a Customer Success Manager at Auvik, you'll own the long-term success of a defined book of ...

Cleo

Customer Success Manager

Topeka, KS · On-site

Position Cleo's solution portfolio -- including Charge Back Prevention, Direct Procurement ... Customer Success, Sales/Account Management, Professional Services, or a related field

The Palmer Group

Customer Success Manager

Topeka, KS · On-site

The Customer Success Manager plays a key role in building strong customer relationships, driving ... Represent the company through customer visits, industry events, and travel to operational ...

EDB

Principal Customer Success Manager

Topeka, KS · On-site

You will develop, prioritize, and execute customer success plans to nurture and guide your ... Direct experience working with globally distributed and remote customer and internal teams

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Customer Success Operations Director information

What does a customer success operations director do?

A Customer Success Operations Director oversees the strategy, processes, and tools that support customer success teams within an organization. Their responsibilities include analyzing customer data, optimizing workflows, implementing technology solutions, and ensuring that the customer success team is operating efficiently. They collaborate with other departments to align customer success initiatives with broader company goals and drive customer retention and satisfaction. This role is crucial for scaling customer success efforts and delivering a seamless customer experience.

What are the key skills and qualifications needed to thrive as a customer success operations director?

To thrive as a Customer Success Operations Director, you need expertise in customer success strategies, data analytics, process optimization, and a relevant degree—often in business or a related field. Familiarity with customer relationship management (CRM) platforms like Salesforce, customer success tools such as Gainsight, and certifications in project management or analytics are valuable. Leadership, strategic thinking, and excellent communication are essential soft skills for aligning teams and driving customer outcomes. These competencies enable effective program delivery, foster customer retention, and ensure scalable customer success operations.

How does a customer success operations director typically collaborate with other departments to improve the customer journey?

A Customer Success Operations Director frequently partners with teams such as Sales, Product, and Support to streamline the customer experience. By sharing feedback and data-driven insights, they help identify process improvements, coordinate onboarding strategies, and align customer success metrics with overall business goals. This cross-functional collaboration ensures that customer needs are addressed holistically, leading to greater satisfaction and retention.

What is the difference between Customer Success Operations Director vs Customer Success Manager?

AspectCustomer Success Operations DirectorCustomer Success Manager
ResponsibilitiesOversees operational strategies, processes, and tools to improve customer success at a strategic levelManages customer relationships, onboarding, and retention on a day-to-day basis
Required SkillsData analysis, process optimization, cross-department collaborationCustomer communication, problem-solving, relationship building
Work EnvironmentStrategic planning, leadership meetings, cross-functional teamsCustomer interactions, support sessions, account management

The Customer Success Operations Director focuses on strategic operational improvements and process optimization, while the Customer Success Manager handles direct customer relationships and day-to-day account management. Both roles are essential but differ in scope and focus within customer success teams.

What are popular job titles related to Customer Success Operations Director jobs in Kansas?

For Customer Success Operations Director jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Customer Success Operations Director jobs in Kansas look for?

The top searched job categories for Customer Success Operations Director jobs in Kansas are:

What cities in Kansas are hiring for Customer Success Operations Director jobs?

Cities in Kansas with the most Customer Success Operations Director job openings:

Customer Success Operations Director jobs near you
Infographic showing various Customer Success Operations Director job openings in Kansas as of June 2026, with employment types broken down into 62% Full Time, 20% Part Time, and 18% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution.

Director, Customer Success Management

On-site

AVID
Software Development • 1 - 10 employees
Learn more about AVIDexternal

Full-time

Re-posted 3 days ago

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Summary:

We areseekinga strategic and customer-focusedDirector of Customer Success Managementto lead and scale our Customer Success team. This roleis responsible fordriving customer retention, satisfaction, and long-term value through proactive engagement and relationship management. You will lead a team of Customer Success Managers (CSMs), design scalable success programs, and partner with cross-functional teams to ensure customer needs are met across the lifecycle.

Key Responsibilities:

Strategic Leadership:

  • Develop and execute a customer success strategy aligned with company goals for retention, expansion, and customer satisfaction.

  • Define key performance indicators (KPIs) and success metrics for the Customer Success function.

Team Management & Development:

  • Lead, mentor, and grow a high-performing Customer Success team.

  • Establish career paths and professional development plans for CSMs.

Customer Engagement:

  • Oversee onboarding, adoption, and renewal processes to ensurea seamlesscustomer experience.

  • Foster strong relationships with key customers, serving as a senior escalation point when needed.

Revenue Retention & Growth:

  • Work closely with Sales, Product, and Marketing teams toidentifyupselland cross-sell opportunities.

  • Ensurerenewal targets and Net Revenue Retention (NRR) goals are met or exceeded.

Process & Systems Optimization:

  • Implement and improve customer success tools and systems (e.g., Gainsight, Salesforce).

  • Create scalable playbooks andsuccessplans to support the customer journey.

Voice of the Customer:

  • Advocate for the customer internally by sharing feedback with product, engineering, and executive leadership.

  • Analyze customer data and trends to improve product adoption and customer experience.

Qualifications:

  • Bachelor's degree in Business, Marketing, or related field (MBA preferred).

  • 8-10+ years of experience in Customer Success, Account Management, or related field.

  • 3-5+ years of experience in a leadership or management role.

  • Proventrack recordof driving customer satisfaction, retention, and expansion in a B2B SaaS or technology environment.

  • Strong interpersonal, communication, and presentation skills.

  • Experience with Customer Success platforms (e.g., Gainsight,Totango) and CRM systems (e.g., Salesforce).

  • Data-driven mindset with the ability to analyze KPIs and make informed decisions.

  • Experience scaling CS operations in a high-growth company.

  • Familiarity with customer segmentation, lifecycle marketing, and success planning.

  • Ability to work cross-functionally and influence without authority.

Think this role is a good fit for you? Apply now!

To know more about Avid, please check our career's page.

Pay Range US: 149,844 - 224,766 USD
Pay Range Canada: 136,878 - 205,316 CAD

The salary range shown reflects the company's good faith full target range for this position at the time of posting. The company may update or modify this range at any time and endeavors to keep this posting current. Compensation decisions are based on factors including geographic location, experience, skills, education, and business needs. While the full range is posted for transparency, offers are typically made within the lower to middle portion of the range.

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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