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Digital Client Success Manager Jobs in Kansas (NOW HIRING)

Propio

Client Success Manager

Overland Park, KS · On-site

The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational ...

Propio

Client Success Manager

Overland Park, KS · On-site

The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational ...

WellSky

Director, Client Success

Overland Park, KS

$2.5K/yr

The Director, Client Success is responsible for leading a team of client success teammates who ... Actively manage client communications by working closely with internal teams (solutions, support ...

WellSky

Director, Client Success

Overland Park, KS · On-site

The Director, Client Success is responsible for leading a team of client success teammates who ... Actively manage client communications by working closely with internal teams (solutions, support ...

Nelnet

Customer Success Manager- CampusGuard

Topeka, KS · On-site

$75K - $85K/yr

The CSM proactively monitors client health, identifies risks and opportunities, and drives value realization throughout the engagement. This position serves as the primary client advocate ...

WellSky

Client Success Executive

Overland Park, KS · On-site

$75K - $102K/yr

Manage key client relationships and advocate for client outcomes across solutions and services to ... measuring success metrics and ROI. * Understand the breadth of end markets, business units, and ...

WellSky

Client Success Executive

Overland Park, KS

$2.5K/yr

Manage key client relationships and advocate for client outcomes across solutions and services to ... measuring success metrics and ROI. * Understand the breadth of end markets, business units, and ...

Steadily

Agency Success Manager

Overland Park, KS · On-site

Inde Salary: 120k + OTE plus equity Steadily is hiring an Agency Success Manager in the Kansas City ... Digital : You are extremely tech savvy and know how to leverage data and technology to your ...

Steadily

Agency Success Manager

Overland Park, KS · On-site

Inde Salary: 120k + OTE plus equity Steadily is hiring an Agency Success Manager in the Kansas City ... Digital : You are extremely tech savvy and know how to leverage data and technology to your ...

AVID

$139K - $167K/yr

About AVID Avid creates the digital audio and video technology used to make the most listened to ... Job Summary We are seeking an Enterprise Customer Success Manager (CSM) to lead value-driven ...

Verint Systems

Sr. Customer Success Manager

Topeka, KS · On-site

... by the client that can be leveraged for renewals and business growth discussions. * Identify ... manage them differently * Experience with Totango or other success platforms MIN: 112K MAX: 140K ...

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All JobsDigital Client Success Manager JobsDigital Client Success Manager Jobs in Kansas

Digital Client Success Manager information

See Kansas salary details

$12.9K

$82.9K

$146.3K

How much do digital client success manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for digital client success manager in Kansas is $82,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $102,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Digital Client Success Manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is a Digital Client Success Manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

How does a Digital Client Success Manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.
What job categories do people searching Digital Client Success Manager jobs in Kansas look for? The top searched job categories for Digital Client Success Manager jobs in Kansas are:
What cities in Kansas are hiring for Digital Client Success Manager jobs? Cities in Kansas with the most Digital Client Success Manager job openings:
Digital Client Success Manager jobs near you
Client Success Manager

Client Success Manager

Propio

Overland Park, KS • On-site

Full-time

Posted 7 days ago

Propio rating

6.3

Company rating: 6.3 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

308th of 437 rated business services

Job description

Description:


Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we offer, and our users always have access to cutting-edge technology, exceptional support, and collaborative user experiences. We are driven by our passion for innovation, growth, and bridging communication gaps in a diverse world. If you’re passionate about delivering technology-driven solutions and building lasting client relationships while contributing to client growth, Propio could be the ideal place for you.


The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational support (20%). In this client-facing role, you will build and nurture trusted relationships while proactively identifying opportunities to upsell and expand services. You’ll be instrumental in driving revenue growth through strategic account planning and by helping clients realize the full value of Propio’s solution.


This role is located in our Overland Park, KS office and may require travel up to 20%.


Responsibilities:

  • Serve as the strategic point of contact for a large portfolio of clients, building and maintaining long-term relationships
  • Understand and articulate each client’s needs, objectives, and policies related to effectively position Propio’s services as solutions
  • Establish clear project parameters, quality standards, and communication tactics supporting the development of Client Success Administrators
  • Provide data-driven insights through reporting and analytics to support client engagement, performance improvement, and strategic decision-making
  • Identify and pursue expansion opportunities by upselling additional services and introducing new solutions aligned with client needs
  • Manage cross-functional projects with internal teams to ensure service excellence and operational alignment
  • Lead contract reviews, renewals, and negotiations with a focus on favorable terms, accurate pricing, and added value for the client
  • Maintain detailed documentation of client communications and service records using CRM platforms such as Salesforce
  • Resolve client inquiries related to billing, interpreter services, or quality concerns in a timely and professional manner
  • Act as a Propio ambassador by delivering in-person and virtual client presentations, performance reviews, and training sessions
  • Performs other responsibilities and duties assigned


Requirements:


Qualifications

  • Bachelor’s Degree or equivalent work experience
  • 3+ years of prior account management, client success, or customer-facing experience, preferably in a B2B environment managing a large book of business
  • Demonstrated ability to grow accounts and contribute to revenue targets through upselling or consultative expansion
  • Strong communication (both written and verbal) and interpersonal skills with a customer-first mindset
  • Proven ability to analyze data and deliver insights that drive client action and satisfaction
  • Proficiency of Microsoft Office Suite (Outlook, Word, Excel, Access, PowerPoint); Salesforce and Power BI experience preferred
  • Strong organizational skills and ability to manage multiple priorities with attention to detail
  • Ability to work both independently and within a team to meet deadlines
  • A self-starter who thrives in a fast-paced team-oriented environment



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