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Digital Client Success Manager Jobs in Kansas (NOW HIRING)

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Client Success Manager

Overland Park, KS

The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational ...

Propio

Client Success Manager

Overland Park, KS · On-site

The Client Success Manager will be responsible for managing a portfolio of accounts, with a primary focus on client retention (50%), supported by sales-based expansion (30%), and client operational ...

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Digital Client Success Manager information

See Kansas salary details

$12.9K

$82.9K

$146.3K

How much do digital client success manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for digital client success manager in Kansas is $82,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $102,100.00 per year, depending on experience, location, and employer.

What is a digital client success manager?

A Digital Client Success Manager is a professional responsible for ensuring customers achieve their desired outcomes when using a company's digital products or services. They act as the main point of contact for clients, helping them navigate digital platforms, resolve issues, and maximize value. Their role includes onboarding new clients, monitoring engagement and satisfaction, providing training or resources, and collecting feedback to improve services. By fostering strong relationships, they help drive customer retention and growth for the business.

How does a digital client success manager typically collaborate with other departments to ensure client satisfaction?

As a Digital Client Success Manager, you’ll often work closely with sales, marketing, product, and support teams to provide a seamless client experience. You’ll relay client feedback to product teams for improvements, partner with sales to identify upsell opportunities, and coordinate with support to resolve technical issues promptly. This cross-functional collaboration is essential for anticipating client needs, addressing challenges proactively, and maximizing client retention and satisfaction.

What are the key skills and qualifications needed to thrive as a digital client success manager, and why are they important?

To thrive as a Digital Client Success Manager, you need expertise in client relationship management, digital marketing fundamentals, and a bachelor's degree in business, marketing, or a related field. Familiarity with CRM platforms like Salesforce, analytics tools such as Google Analytics, and project management software is typically required. Exceptional communication, problem-solving, and proactive organizational skills set top performers apart in this role. These skills are essential for building lasting client relationships, driving digital campaign success, and ensuring client satisfaction in a competitive digital landscape.

What is the difference between Digital Client Success Manager vs Customer Success Manager?

AspectDigital Client Success ManagerCustomer Success Manager
CredentialsRelevant certifications in digital marketing, SaaS, or customer successSimilar certifications in customer success or account management
Work EnvironmentPrimarily digital platforms, remote or hybrid settingsOffice-based or remote, client-facing roles
Employer & IndustryTech, SaaS, digital marketing agenciesTech, SaaS, various service industries
Search & Comparison IntentOften compared for digital-focused rolesBroader customer success roles

The Digital Client Success Manager focuses on managing client relationships primarily through digital channels, emphasizing online engagement and SaaS solutions. In contrast, the Customer Success Manager may handle a wider range of client interactions, including in-person meetings and broader industries. Both roles require similar skills and certifications but differ mainly in their digital focus and work environment.

What are popular job titles related to Digital Client Success Manager jobs in Kansas?

For Digital Client Success Manager jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Digital Client Success Manager jobs in Kansas look for?

The top searched job categories for Digital Client Success Manager jobs in Kansas are:

What cities in Kansas are hiring for Digital Client Success Manager jobs?

Cities in Kansas with the most Digital Client Success Manager job openings:

Digital Client Success Manager jobs near you

Client Success Manager

Go Local Interactive

Overland Park, KS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Key responsibilities

  • Oversee all marketing programs for assigned client accounts.

  • Communicate and coordinate with clients and internal product teams to ensure client satisfaction and growth.

  • Manage and provide strategic oversight to clients, monitor performance, and develop growth plans.

Job description

Job Description
As a Client Success Manager, you oversee all marketing programs that run for your assigned client accounts. You are our front-line representative. You provide clear and consistent communication between your clients and our internal product teams. You offer strategic oversight while you manage the daily needs of your assigned clients. You are accountable for client growth and retention, so your success will be measured by metrics such as client satisfaction, retention, and revenue growth. Your internal coordination between multiple media programs will ensure high quality results.
Schedule
  • Hybrid / Full Time
  • 2 WFH days available weekly following the onboarding period.

Job Expectations
  • Manage and provide strategic oversight to assigned desk of clients
  • Monitor short-term and long-term optimizations and development of product performance and client opportunity
  • Formulate metrics to measure company and client success
  • Communicate and coordinate all agency resources to ensure the highest level of client satisfaction and growth
  • Communicate information received from clients internally to the appropriate product teams
  • Create, present, and execute customized strategic growth plans
  • Ensure internal programs are properly positioned with our clients
  • Accountable for client growth and retention
  • Delegate or fulfill required tasks
  • Research and stay up to date on marketing trends

Requirements
Job Qualifications
  • Must demonstrate a proven track record of the ability to prioritize, organize, and multi-task in a flexible and fast paced environment to effectively meet deadlines
  • Must demonstrate the ability to manage projects and tasks via cross team collaboration and organization to accomplish client goals
  • Must demonstrate exemplary written and verbal communication skills
  • Must demonstrate presentation skills
  • Must demonstrate the ability to effectively communicate both technical and non-technical information between internal product teams and external clients
  • Must demonstrate strategic and creative thinking when solving problems
  • Must demonstrate a solid understanding of Search Engine Optimization, Social Media Marketing, Paid Search, and Lead Generation
  • Demonstrated proficient skills in Microsoft Office, including Excel, Word and PowerPoint

Required Experience
  • Bachelor's Degree in Marketing, Mass Communications or another related field
  • 2-5 years of account management with client facing experience
  • 1 year Digital Marketing, Advertising, or media industry experience

Physical Requirements
  • While performing the duties of this job, the employee is regularly required to stand, walk, sit, and talk or hear.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel
  • Up to 25%

Benefits/Perks:
  • Three (3) medical insurance plan options with Aetna.
  • 100% of Employee Level Coverage for health insurance is paid by Go Local Interactive.
  • 2 Health Insurance Plans are HSA eligible and will receive the following contributions from Go Local Interactive regardless of an employee's contribution to the account: $500 for Employee Only, $1,000 for Employee + Spouse, and $3,000 for Employee + Family or Employee + Children.
  • FSA and FSA Dependent care eligible.
  • Dental, vision, $25,000 basic life insurance, short term disability insurances paid for 100% by Go Local Interactive.
  • 401k retirement safe harbor plan available including a 4% company match after 1 year.
  • Insurances and 401(k) start 1st of the month following 30 days of employment.
  • Minimum Fifteen (15) Paid Time Off (PTO) days your first year (hours earned each pay date).
  • Thirteen (13) paid holidays observed annually.
  • Casual dress code.
  • Free snacks and Roasterie Coffee everyday!

Go Local Interactive is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Need Assistance? If you require assistance or reasonable accommodation for any part of the application or hiring process, please submit your request by email to careers@golocalinteractive.com. This contact information is for accommodation requests only, and should not be used to inquire about the status of applications.

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