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Client Success Executive Jobs in Kansas (NOW HIRING)

Global Payments, Inc.

Client Success Manager

Lenexa, KS · On-site +1

As our Client Success Manager , you will plan and oversee TouchNet products and services for a ... Creates business case for Executive approval. Tracks and Reports Performance. Is accountable for ...

Global Payments

Client Success Manager

Lenexa, KS · On-site

As our Client Success Manager , you will plan and oversee TouchNet products and services for a ... Creates business case for Executive approval. Tracks and Reports Performance. Is accountable for ...

StackAdapt

... continued client success and potential expansion opportunities. What You'll Bring to the Table ... marketing executives. * Proficiency in utilizing CRM tools (Salesforce) to manage pipelines ...

StackAdapt

... continued client success and potential expansion opportunities. What You'll Bring to the Table ... marketing executives. * Proficiency in utilizing CRM tools (Salesforce) to manage pipelines ...

StackAdapt

... continued client success and potential expansion opportunities. What You'll Bring to the Table ... marketing executives. * Proficiency in utilizing CRM tools (Salesforce) to manage pipelines ...

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All JobsClient Success JobsClient Success Executive JobsClient Success Executive Jobs in Kansas

Client Success Executive information

See Kansas salary details

$41.5K

$84.4K

$127.1K

How much do client success executive jobs pay per year?

As of Jul 27, 2026, the average yearly pay for client success executive in Kansas is $84,366.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,200.00 and $92,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Executive, and why are they important?

To thrive as a Client Success Executive, you need strong relationship management, problem-solving abilities, and a background in business or communications, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer engagement tools, and analytics systems is typically expected. Excellent interpersonal skills, proactive communication, and adaptability set top performers apart in this client-facing role. These skills ensure lasting client satisfaction, effective issue resolution, and the growth of long-term partnerships.

Will AI replace CSM?

AI cannot fully replace Client Success Executives, as their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions. AI tools can assist CSMs by automating routine tasks and providing data insights, but human judgment and relationship management remain essential. Successful CSMs will adapt by integrating AI tools into their workflows to enhance customer support and retention efforts.

What is a client success executive salary?

A client success executive's salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Many roles also include performance bonuses and benefits, with higher salaries often associated with advanced skills in customer relationship management and industry knowledge.

What jobs pay 4000 a week without a degree?

A Client Success Executive can earn $4,000 or more weekly through commissions, bonuses, or high-value client accounts, especially in sales-driven environments. Success in such roles often depends on strong communication skills, industry knowledge, and performance metrics rather than formal degrees.

What does a client success executive do?

A client success executive is responsible for managing relationships with clients to ensure their satisfaction and retention. They often coordinate with sales, support, and product teams, using tools like CRM software to address client needs and promote ongoing engagement. Their goal is to help clients achieve their objectives and maximize the value of the company's services.

How does a Client Success Executive typically collaborate with other departments to ensure client satisfaction?

Client Success Executives play a vital role in bridging the gap between clients and internal teams. They regularly coordinate with sales, product development, and support teams to address client needs, resolve issues, and implement solutions that align with both the client's goals and the company's offerings. This cross-functional collaboration ensures that client feedback is communicated effectively, leading to continuous product or service improvement and higher client retention. Strong communication and organizational skills are essential in this role to manage multiple stakeholders and maintain a seamless client experience.

What is the difference between Client Success Executive vs Customer Service Representative?

AspectClient Success ExecutiveCustomer Service Representative
CredentialsRelevant experience, sometimes certifications in customer success or account managementBasic customer service training, high school diploma or equivalent
Work EnvironmentProactive engagement with clients, often in B2B settingsReactive support, handling customer inquiries and issues
Employer & IndustryTech, SaaS, consulting firmsRetail, telecom, hospitality
Search & Comparison IntentUnderstanding client retention, account growthResolving customer issues, support inquiries

The main difference is that a Client Success Executive focuses on proactive client engagement, retention, and account growth, often in B2B environments. In contrast, a Customer Service Representative primarily handles reactive customer inquiries and support issues. Both roles require strong communication skills, but the Client Success Executive typically has more strategic responsibilities related to client success management.

What are the most commonly searched types of Client Success jobs in Kansas? The most popular types of Client Success jobs in Kansas are:
What are popular job titles related to Client Success Executive jobs in Kansas? For Client Success Executive jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Client Success Executive jobs in Kansas look for? The top searched job categories for Client Success Executive jobs in Kansas are:
What cities in Kansas are hiring for Client Success Executive jobs? Cities in Kansas with the most Client Success Executive job openings:
Client Success Executive jobs near you
Infographic showing various Client Success Executive job openings in Kansas as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $84,366 per year, or $40.6 per hour.
Client Success Manager

Client Success Manager

Global Payments, Inc.

Lenexa, KS • On-site, Remote

Full-time

Posted 7 days ago

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
TouchNet unifies campuswide payments and ID management software solutions for more than 1,000 colleges and universities worldwide. Institutions of higher learning rely on TouchNet to integrate and secure payments, permissions, and other related business transactions for a comprehensive, actionable view campuswide. Bring your expertise and join our growing team to help simplify the business of higher education.We are looking for a TouchNet product power user to join us as a Client Success Manager, to train, support, and help our clients be more successful while using our TouchNet products!
As our Client Success Manager, you will plan and oversee TouchNet products and services for a designated client or group of clients. Ensure quality service and operational performance within the parameters of program and delivery standards. Develop client relationship and understanding of client business and product installations to identify service needs, plan service delivery and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Act as single point of client contact to coordinate resolution of service incidents and escalation of technical issues. Collaborate with sales and support groups to demonstrate value of support offering to client and identify opportunities for expanded support business.
What Part Will You Play?
  • Is responsible and accountable for totality of client relationship for assigned accounts; all Global Payments products and services including TMS, Value Added Products (VAPs), and Core across all platforms including Commercial, Consumer and Debit.
  • Participates in and ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes. Is responsible for ensuring tactical initiatives are implemented successfully. On call 24 hours a day, 7 days a week, and responds appropriately to ensure Global Payments support groups respond and react accordingly and with empathy to the client impact. Update client business groups as necessary during and after severity one incidents. Required to carry a cell phone and travel to client site(s) as necessary. (Client Management)
  • Supports the client by acting as the voice of the customer, identifying product support and development needs and communicating needs internally. (Client Management)
  • Maintains long-term relationships with clients. Ensures understanding of the client business and product installations to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Identifies new product services based on strategic direction of the client's business. (Client Management)
  • Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues and escalates issues that pose substantial regulatory or financial impacts to leadership. (Client Management)
  • Provides quality service and operational performance within the parameters of the client's projects and service delivery standards. (Client Management)
  • For the North America segment, supports the Client Business Review and acts as an advocate for the client. Aligns client's needs with internal solutions. Conducts the complete setup and preparation for the client review, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting. Assists with presenting specified sections of this information to the client with the intent to improve the client's business. For the International Segment, owns the organization and delivery of client business reviews. Aligns client's needs with internal solutions. Manages the complete setup and preparation for the client review, monthly and/or quarterly and annual Executive reviews, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting. Manages the implementation, execution and follow up of actions associated to monthly/quarterly balanced scorecards and Global Payments Inc. client survey. Assists with presenting specified sections of this information to the client with the intent to improve the client's business. (Client Management)
  • For the North America segment, is accountable for invoice accuracy, including research and dispute resolution and understands the financial and compliance impacts of client support. Consistently analyzes and monitors the client's processing environment to identify and implement strategies for operational efficiency and cost savings. For the International segment, ensures the accurate and timely forecasting of all revenue and lines, on a monthly and quarterly reporting basis for assigned accounts. Validates monthly billing to the client ensuring accuracy and timely issuance of invoices. Ensures client stays current with no bad debt. Accountable for the negotiation and settlement of any direct loss claims or billing disputes for assigned accounts. (Client Management)
  • For the International segment, has revenue targets for new and existing accounts. Identifies and owns the successful closure of cross sell opportunities of Global Payments and partner products and services to extend Global Payments revenues and footprint with the clients to meet individual account revenue and strategic growth targets as set by your manager. Creates business case for Executive approval. Tracks and Reports Performance. Is accountable for the profitability of new commercial deals; achieve agreed revenue and margin targets and adhere to them whilst adopting a Senior Executive exception approval process. (Client Growth)
  • For the International segment, develops an Account Plan and Contact Plans; Fully understands the client organization and strategy to enable Global Payments to engage and navigate throughout the enterprise. Defines relevant propositions for each client and qualify opportunities to ensure high probability of win and successful delivery. Is accountable for the profitability of the client; achieve agreed revenue targets. (Client Growth)
  • Supports the renewal of client contracts and addenda to agreed retention, deal parameters, and financial and commercial points for assigned accounts. Receives support from legal and other key stakeholders for areas outside of the Relationship Management's area of expertise. (Client Growth)
  • Manages sales support resources and work with internal stakeholders to create and deliver propositions. (Client Growth)
  • Stays abreast of industry trends, regulations and competitive products in order to strategically identify and target sales opportunities. (Client Growth)
  • For the International segment, implements creative strategies and work with SMEs and other RM's to seek new client solutions where appropriate. Works to develop initiatives to improve communications, processes and workflow with clients and within Global Payments to create and maintain positive relationships. Delivers reports that provide revenue projection, product penetration rates and sales forecasts for senior executive management. (Client Growth)
  • For the North America segment, maintains customer profile of client's architecture and processing environment, product matrix, and custom processes to track client interactions. (Client Management)

What Are We Looking For in This Role?
  • Bachelor's Degree
  • Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
  • Typically Minimum 5 Years Relevant Experience in University ITS and/or Campus Finance
  • Experience in client facing roles and/or higher education industry.

What Are Our Desired Skills and Capabilities?
  • Strong knowledge higher education technology space where commerce takes place
  • Knowledge of the campus ID card, ecommerce, or payment industry is desired
    • Working knowledge with Touchnet products in these areas
  • Working knowledge of Student Information Systems (Ellucian (Banner/Colleague, Peoplesoft, Workday, Anthology, etc)
  • Prefer work experience as a technical liaison between ITS and the finance office role at a University
  • Must be able to articulate value propositions and product positioning to both business and technical users
  • Must possess strong presentation skills and be able to communicate professionally verbally and in written format
  • Must be analytical, organized, and able to identify and eliminate sales obstacles to close new business
  • Well organized, with attention to detail and able to multitask
  • Strong PC skills
  • Must be able to travel as needed
  • Focused on achieving defined results, and exceeding goals and objectives.
  • Ability to work with a diverse team in a fast-paced environment.
  • Enthusiasm and the ability to thrive in an atmosphere of constant change.
  • Excellent computer skills (Salesforce, Google G Suite, Microsoft Office, inclusive of Word, Excel, PowerPoint).

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.

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