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Client Experience Manager Jobs in Georgia (NOW HIRING)

OnPay

Manager, Client Experience

Atlanta, GA · On-site

$90K - $105K/yr

Establish performance metrics for client experience specialists * Establish service levels and ... Ability to manage multiple tasks simultaneously, going from technical/financial to client ...

OnPay

Manager, Client Experience

Atlanta, GA · On-site +1

$90K - $105K/yr

Establish performance metrics for client experience specialists * Establish service levels and ... Ability to manage multiple tasks simultaneously, going from technical/financial to client ...

Intertek

National Client Manager

Kennesaw, GA · On-site

Intertek-PSI National Client Manager Kennesaw, GA Remote/Hybrid Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively ...

Lloyds Register

Client Experience Lead Lloyd's Register Location: Athens - Greece, Poland, Baltics About the Role ... Demonstrated expertise in digital experience management, including data analytics to enhance ...

Galbreath Costner

Client Experience Coordinator

Buford, GA · On-site

$19 - $20/hr

CLIENT EXPERIENCE COORDINATOR The Client Experience Coordinator is the first point of contact for ... Support the Office Managing Attorney with oversight and coordination of daily office logistics to ...

Emory Healthcare

Client Experience Coordinator

Atlanta, GA · On-site

$17.50 - $23.50/hr

Assists section management in monitoring customer satisfaction. * Coordinates care for established patients and serves as the primary point of care for these patients and their families. * Develops ...

Emory Healthcare

Client Experience Coordinator

Atlanta, GA · On-site

$17.50 - $23.50/hr

Assists section management in monitoring customer satisfaction. * Coordinates care for established patients and serves as the primary point of care for these patients and their families. * Develops ...

Goodway Group

... experience. What You Will Do ... Manage overall client relationship, being the day-to-day lead on accounts where you'll drive ...

PNC Bank

Client Experience Associate

Roswell, GA

$13.25 - $18.50/hr

As a(n) Client Experience Associate within PNC's Roswell 92 & King organization, you will be based ... We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Georgia

Client Experience Manager information

See Georgia salary details

$23.6K

$49.1K

$88.7K

How much do client experience manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for client experience manager in Georgia is $49,089.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,600.00 and $51,900.00 per year, depending on experience, location, and employer.

What is the role of a CEM?

A Client Experience Manager (CEM) is responsible for ensuring clients have positive interactions with a company by managing relationships, addressing concerns, and improving service quality. They often analyze customer feedback, coordinate with teams, and implement strategies to enhance overall client satisfaction and loyalty.

What does a client experience manager do?

A client experience manager oversees interactions between a company and its clients to ensure satisfaction and loyalty. They analyze client feedback, coordinate with teams to improve service quality, and develop strategies to enhance the overall customer experience, often using tools like CRM software. Strong communication and problem-solving skills are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

Is CX a good career?

A career as a Client Experience Manager involves improving customer satisfaction and loyalty through communication, problem-solving, and data analysis. It is a growing field with opportunities across various industries, often requiring skills in relationship management and familiarity with customer feedback tools. The role can offer advancement into leadership positions and requires strong interpersonal and organizational skills.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What qualifications are needed for a CSM role?

A Client Experience Manager (CSM) typically needs a bachelor's degree in business, marketing, or a related field, along with strong communication, interpersonal, and problem-solving skills. Experience in customer service, account management, or client relations is often required, and familiarity with customer management tools like CRM software can be beneficial.
More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Georgia? The most popular types of Client Experience jobs in Georgia are:
What are popular job titles related to Client Experience Manager jobs in Georgia? For Client Experience Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Georgia look for? The top searched job categories for Client Experience Manager jobs in Georgia are:
What cities in Georgia are hiring for Client Experience Manager jobs? Cities in Georgia with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Georgia as of June 2026, with employment types broken down into 2% As Needed, 83% Full Time, 9% Part Time, 2% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $49,089 per year, or $23.6 per hour.

Remote Client Experience Manager

BKY-Strategies

Atlanta, GA • Remote

Full-time

PTO

Posted 10 days ago

Job description

High Energy • People Focused This entry level opportunity is great for someone who enjoys engaging with people, loves discussing destinations and experiences, and wants the freedom to work remotely or anywhere with a steady internet connection. No prior experience is needed. What truly matters is enthusiasm, curiosity, and a willingness to grow. Key Responsibilities Provide friendly, supportive customer assistance through phone, email, and messaging Guide clients as they explore and book travel options including cruises, resorts, flights, and vacation packages Go over itineraries, payment details, and travel documents with customers Research destinations, deals, and travel choices that fit each client’s preferences Help resolve simple booking or account related issues Maintain clear communication and follow up throughout the planning process Use travel platforms, booking tools, and customer service best practices Why You’ll Love This Position Daily conversations about travel, destinations, and exciting experiences Work remotely from home, a café, or even while traveling Every client brings a new story and a new adventure to plan Become the trusted person who helps others create memorable trips Join a positive, supportive, travel loving team that celebrates your growth What You Bring A positive, energetic, people first attitude Strong communication skills with a warm, professional tone Basic computer skills and comfort learning new tools Good organization and attention to detail A genuine interest in travel and helping others No previous experience required Perks & Benefits Fully remote work with flexible scheduling Entry level friendly Access to travel discounts, perks, and industry opportunities Competitive commission structure

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