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Client Experience Manager Jobs in Georgia (NOW HIRING)

Aprio

Manager, Client Experience

Atlanta, GA

Aprio is building a Client Experience (CX) capability from the ground up, and we're looking for a Manager, Client Experience to build it with us. You'll stand up the programs, operationalize CX ...

Aprio

Manager, Client Experience

Atlanta, GA · On-site

Aprio is building a Client Experience (CX) capability from the ground up, and we're looking for a Manager, Client Experience to build it with us. You'll stand up the programs, operationalize CX ...

Intertek

National Client Manager

Kennesaw, GA · On-site

Intertek-PSI National Client Manager Kennesaw, GA Remote/Hybrid Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively ...

OTR Solutions

Client Experience Specialist

Roswell, GA · On-site

$16.25 - $20.50/hr

Digital Journey Management * Own the in-app and web-based client experience, including resource centers, onboarding flows, educational touchpoints, and transactional journeys. * Collaborate with ...

Dogtopia

Client Experience Coordinator

Atlanta, GA · On-site

$17/hr

What You'll Do As part of our Client Experience Team, you'll help guide prospective clients from ... Maintain accurate notes and follow-up schedules in our CRM * Help re-engage previous guests through ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Georgia

Client Experience Manager information

See Georgia salary details

$23.6K

$49.1K

$88.7K

How much do client experience manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for client experience manager in Georgia is $49,089.00, according to ZipRecruiter salary data. Most workers in this role earn between $29,600.00 and $51,900.00 per year, depending on experience, location, and employer.

How much does a customer experience manager earn?

A Customer Experience Manager typically earns between $60,000 and $100,000 annually, depending on experience, location, and industry. Salaries can vary based on company size and the complexity of customer interactions managed.

What is the highest paying job in customer service?

The highest paying roles in customer service are often executive-level positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management tools and strategies.

How to become a CX manager?

To become a Client Experience Manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service or account management. Developing skills in communication, problem-solving, and data analysis is essential, and certifications in customer experience or project management can enhance prospects. Gaining experience in managing client relationships and understanding customer feedback processes is also important.

What does a client experience manager do?

A client experience manager oversees the interactions between a company and its clients to ensure satisfaction and loyalty. They analyze feedback, coordinate with teams to improve service quality, and implement strategies to enhance the overall client experience, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and a focus on customer needs are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Georgia? The most popular types of Client Experience jobs in Georgia are:
What are popular job titles related to Client Experience Manager jobs in Georgia? For Client Experience Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Georgia look for? The top searched job categories for Client Experience Manager jobs in Georgia are:
What cities in Georgia are hiring for Client Experience Manager jobs? Cities in Georgia with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $49,089 per year, or $23.6 per hour.
Manager, Client Experience

Manager, Client Experience

Aprio

Atlanta, GA

Full-time

Medical, Dental, Vision, Retirement

Posted 12 days ago

Job description

Work with a Top 20 CPA and advisory firm that Accounts for Anything.  Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe.  By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio's Growth team and you will help clients maximize their opportunities.  Aprio Advisory Group, LLC is a progressive, fast-growing firm looking for a Manager, Client Experience to join their dynamic team. 
 

Aprio is building a Client Experience (CX) capability from the ground up, and we're looking for a Manager, Client Experience to build it with us. You'll stand up the programs, operationalize CX scorecard, and the Voice of Client insight engine that shapes how our clients experience the firm - work tied directly to client retention and organic growth. 

Aprio moves fast. We need someone dynamic and action-oriented who can take ambiguity and turn it into something organized: a clear goal, a defined output, and a path to get there. You'll think in systems, know when you have enough to move, and keep momentum without waiting for every bit of information. 

Reporting to the Director of Client Experience, you'll help define the metrics and standards. You'll design and run our Voice of Client program, map and redesign the moments that matter most across the client journey, and translate insight into programs that Partners and clients feel every day. You'll work at the altitude of a strategy consultant - structuring ambiguous problems, building frameworks, and driving executive-level outcomes - with the hands-on ownership to see them delivered. 

This is a high-impact individual contributor role today, with a clear path to build and lead a CX team as we grow. If you're energized by the craft of client experience and the challenge of building something new inside a dynamic professional-services firm, this role is for you. 

Responsibilities:

Client Experience Strategy & Journey Design 

  • Own the design and continuous evolution of Aprio's client journey maps, grounded in real client insight and evolving service-delivery models. 

  • Identify the moments that matter and the friction points across the journey - with early focus on high-stakes journeys such as new-client onboarding and post-M&A/transition integration - and use experience-driver analysis to prioritize the highest-impact improvements and lead their delivery. 

  • Translate firm-wide CX strategy into actionable programs with measurable outcomes, managing initiatives from scoping through delivery. 

Voice of Client (VoC) 

  • Design, run, and evolve the firm's VoC program end to end - surveys, listening sessions, and structured touchpoints - including closed-loop feedback. 

  • Analyze VoC data to surface trends, risks, and opportunities, and turn findings into clear recommendations for leadership and practice teams. 

CX Measurement & Insight 

  • Stand up and own the CX scorecard and data foundations: define baselines, driver-based NPS/CSAT/CES, and retention indicators that quantify CX ROI. 

  • Tell stories with data that make insight accessible and drive decisions at the executive level. 

Client Issue Management & Service Recovery 

  • Coordinate client escalations - triaging concerns, mobilizing the right resources, and owning empathetic, on-brand client communications during service recovery. 

  • Build and operationalize a firm-wide client issue management capability to identify patterns in recurring issues and lead process and workflow improvements, including automation, that reduce friction and resolution time. 

Cross-Functional Collaboration & Enablement 

  • Partner with Go-to-Market and Growth/Marketing teams to align CX with business development, client communications, and brand. 

  • Serve as a day-to-day liaison to Partners, Industry Leaders, and Growth Leaders, embedding CX thinking across practice groups. 

  • Champion a client-first mindset through CX playbooks, toolkits, training, and communication frameworks used across the firm. 

Qualifications:

The CX Discipline  

  • Deep grounding in client/customer experience as a discipline - VoC program design, journey mapping, experience-driver analysis, service/experience design, and CX measurement (NPS/CSAT/CES tied to drivers, not just tracked). 

  • Demonstrated ability to turn client insight into programs that moved a measurable outcome - retention, satisfaction, effort, or revenue. 

  • CX-specific certification such as CCXP (CXPA) preferred. 

How You Work 

  • Dynamic and action-oriented - comfortable making decisions and moving forward with incomplete information and imperfect data, then iterating as you learn. 

  • Thrives in ambiguity: takes an unstructured problem and turns it into a clear goal, an organized plan, and a defined output. 

  • A systems thinker who sees how the pieces connect and where to intervene for the most leverage. 

  • Pragmatic about process - values structure and process discipline, but knows when "good enough to move" beats exhaustively documenting every current-state process and branch before acting. 

Background & Approach 

  • 5-7 years in customer/client experience, or in consulting, strategy, or professional services with a clear CX focus. 

  • Consulting, strategy, or professional-services background a strong plus - comfort building programs from ambiguity, structuring problems, and driving executive-level outcomes with minimal oversight. 

  • Experience in client success, account management, or onboarding is welcome as complementary background, but is not a substitute for CX discipline. 

Skills & Competencies 

  • Strong analytical and data-storytelling skills; able to distill complex feedback into clear, actionable narratives. 

  • Excellent written and verbal communication, with the presence and credibility to influence senior Partners and client-facing professionals. 

  • Highly organized, with a track record of delivering on time and on scope across multiple simultaneous initiatives. 

  • Process-oriented; able to translate inefficiencies into scalable solutions, including automation and workflow improvements. 

Tools & AI Fluency 

  • Demonstrated use of AI tools to accelerate real work - synthesizing feedback, drafting and refining communications, building frameworks, and speeding analysis. Familiarity with Microsoft Copilot or Claude a plus. 

  • Experience with a CRM (HubSpot, Salesforce, or similar). 

  • Familiarity with journey-mapping tools (e.g., TheyDo, Miro, Lucidchart) and survey/feedback platforms (e.g., Qualtrics, Medallia, or similar). 

  • Reporting/BI experience (e.g., Power BI) a strong plus. 

Education 

  • Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent experience. 

  • Master's degree or CX certification (e.g., CCXP) a plus. 

Why work for Aprio:
Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.
 
 
Perks/Benefits we offer for full-time team members:
- Medical, Dental, and Vision Insurance on the first day of employment
- Flexible Spending Account and Dependent Care Account
- 401k with Profit Sharing
- 9+ holidays and discretionary time off structure
- Parental Leave - coverage for both primary and secondary caregivers
- Tuition Assistance Program and CPA support program with cash incentive upon completion
- Discretionary incentive compensation based on firm, group and individual performance
- Incentive compensation related to origination of new client sales
- Top rated wellness program
- Flexible working environment including remote and hybrid options
 
 
What's in it for you:
- Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
- An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience.  We call it the Aprio Way.  This shared mindset creates lasting relationships between team members and with clients.
- A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
- Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
- Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
- Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.
 
 
EQUAL OPPORTUNITY EMPLOYER
Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
 
Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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