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Client Experience Manager Jobs in Columbus, GA (NOW HIRING)

OCV LLC

Client Experience Intern

Opelika, AL · On-site

Manage and analyze client experience data within the CRM, identifying and compiling trends, open ... issues, and historical data for team follow-up. * Support the Client Experience team by pulling ...

H&R Block

Multi-Office Leader

Opelika, AL · On-site

Experience managing or partnering in operational areas such as facilities, staffing, or compliance * Strong communication and problem-solving skills, including handling client escalations and complex ...

Animal General Hospital

Relief Veterinarian

Columbus, GA

$75 - $250/hr

Promote the human-animal bond through exceptional client experience * Manage multiple patients and varying priorities within allotted timeframes Skills, Knowledge, and Expertise * DVM/VMD degree from ...

Alpine Legacy Group

Client Consultant

Opelika, AL · On-site

$76K - $88K/yr

You'll manage your own local territory, build relationships with business owners and their teams ... Bachelor's degree or equivalent experience and a strong desire to learn. Compensation & Perks

New

Alpine Legacy Group

Client Consultant

Opelika, AL · On-site

$76K - $88K/yr

You'll manage your own local territory, build relationships with business owners and their teams ... Bachelor's degree or equivalent experience and a strong desire to learn. Compensation & Perks

New

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Client Experience Manager information

See Columbus, GA salary details

$25.1K

$52K

$94K

How much do client experience manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for client experience manager in Columbus, GA is $52,039.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,300.00 and $55,000.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Columbus, GA?

The most popular types of Client Experience jobs in Columbus, GA are:

What job categories do people searching Client Experience Manager jobs in Columbus, GA look for?

The top searched job categories for Client Experience Manager jobs in Columbus, GA are:

What cities near Columbus, GA are hiring for Client Experience Manager jobs?

Cities near Columbus, GA with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Columbus, GA as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $52,039 per year, or $25 per hour.

Client Experience Intern

Opelika, AL • On-site

OCV LLC
See more jobs at OCV LLCexternal

Part-time

Retirement

Posted 6 days ago

Job description

Are you a current student enrolled at a college or university looking to gain professional organizational and account management experience? Do you want to join a fast-growing company with a mission to serve? We are OCV LLC. For more than 15 years, we have specialized in mobile app development for law enforcement, public safety, emergency management and public health agencies. Our custom apps for iPhone and Android devices help public safety organizations reach their citizens where they are: their smartphones. We have grown to be a leader in our field and are in search other motivated professionals to add to our dynamic team. We are currently recruiting for a Client Experience Part-Time Intern to work on-site at our headquarters in Opelika, Alabama. Our Client Experience Interns are key contributors to the seamless delivery of high-quality client services by focusing on quality assurance, internal process optimization, and the preparation of client-facing analytical materials. 

What We Offer:

  • Opportunity to gain professional experience and ongoing training & development.
  • Collaborative and innovative work environment.
  • 401K Retirement Plan with up to 3.5% company match.
  • Exposure to client experience strategy and support operations.
  • Hands-on experience with app and website quality assurance as well as practical use of CRM tools and client data.

Primary Job Responsibilities:

  • Perform rigorous quality control reviews of pre-conference mobile applications and websites, validating features, functionality, and navigation. 
  • Systematically identify, document, and report visible defects, errors, or broken links to ensure a flawless client experience.
  • Review completed support tickets for accuracy and confirming resolution details for client communication readiness.
  • Manage and analyze client experience data within the CRM, identifying and compiling trends, open issues, and historical data for team follow-up.
  • Support the Client Experience team by pulling relevant data and assisting with the creation of accurate, clear, and consistent presentation materials for client app reviews.
  • Ensure the integrity of internal systems by adding legacy agency data to the CRM queue for visibility. 
  • Support ongoing client engagement strategies and future communication planning through effective management of client data and internal resources.

What We Require for This Role:

  • Currently enrolled in a college or university in Information Systems, Business Administration or other related field.
  • Strong quality assurance and detail-oriented mindset.
  • Excellent written and verbal communication skills.
  • Demonstrated ability to follow structured processes and document findings effectively.
  • Basic proficiency with digital products and websites; familiarity with CRM tools (HubSpot experience is a plus).
  • Comfort working with internal data, dashboards, and tools.
  • Highly organized, reliable, and capable of managing multiple concurrent tasks.
  • Proficient in Google Suite and/or Microsoft Office.

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