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Client Experience Manager Jobs in Atlanta, GA (NOW HIRING)

Aprio

Manager, Client Experience

Atlanta, GA

Aprio is building a Client Experience (CX) capability from the ground up, and we're looking for a Manager, Client Experience to build it with us. You'll stand up the programs, operationalize CX ...

Aprio

Manager, Client Experience

Atlanta, GA · On-site

Aprio is building a Client Experience (CX) capability from the ground up, and we're looking for a Manager, Client Experience to build it with us. You'll stand up the programs, operationalize CX ...

Barnes & Thornburg LLP

Client Growth Manager

Atlanta, GA · On-site

$110 - $150/hr

With help from the Senior Client Growth Manager, drives business development goals of assigned ... Owns continual gathering and cataloguing of key experience, categorizing by type of work, firm role ...

Zelis Healthcare

Sr Client Manager

Atlanta, GA · On-site

A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers ... The Sr Client Manager will manage an assigned book of business comprised of vertically aligned ...

New

Path Light Pro

Client Manager - Atlanta, GA

Atlanta, GA · On-site

$50K - $55K/yr

Job Type Full-time Description Client Manager Our client-focused firm has a strong culture rooted ... Minimum 1 year of customer service or sales experience, 3+ years preferred * Basic computer ...

Movable Ink

Client Experience Associate

Atlanta, GA · On-site

$60K - $65K/yr

Support Client Experience Manager (CXM) on named accounts as backup contact * Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution * Pull ...

New

Path Light Pro

Client Manager - Atlanta, GA

Atlanta, GA · On-site

$50/hr

Job Type Full-time Description Client Manager Our client-focused firm has a strong culture rooted ... Minimum 1 year of customer service or sales experience, 3+ years preferred * Basic computer ...

OGARAJETS

Client Experience Specialist

Atlanta, GA · On-site

$17 - $21.50/hr

Client Experience Specialist Position Overview The Client Experience Specialist is a client-facing ... Ability to manage priorities, stay ahead of details, and manage up effectively * Comfort working ...

OGARAJETS

Client Experience Specialist

Atlanta, GA · On-site

$17 - $21.50/hr

Client Experience Specialist Position Overview The Client Experience Specialist is a client-facing ... Ability to manage priorities, stay ahead of details, and manage up effectively * Comfort working ...

OGARAJETS

Client Experience Specialist

Atlanta, GA · On-site

$17 - $21.50/hr

Client Experience Specialist Position Overview The Client Experience Specialist is a client-facing ... Ability to manage priorities, stay ahead of details, and manage up effectively * Comfort working ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Atlanta, GA

Client Experience Manager information

See Atlanta, GA salary details

$26.9K

$55.9K

$101K

How much do client experience manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client experience manager in Atlanta, GA is $55,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,700.00 and $59,100.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Atlanta, GA?

The most popular types of Client Experience jobs in Atlanta, GA are:

What are popular job titles related to Client Experience Manager jobs in Atlanta, GA?

For Client Experience Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Atlanta, GA look for?

The top searched job categories for Client Experience Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Client Experience Manager jobs?

Cities near Atlanta, GA with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $55,907 per year, or $26.9 per hour.

Client Experience Manager- ID3

EXPLORING LLC

Atlanta, GA • On-site

Full-time

Posted 4 days ago

Job description

Position Summary


The Client Experience Manager serves as a primary point of contact for assigned clients and opportunities. This role translates client needs into clear scopes of work, develops accurate and timely estimates, actively follows up on proposals and open jobs, and coordinates with Sales, Design, Project Management, Production, Installation, and Accounting to deliver a consistent client experience. The position requires commercial judgment, strong estimating discipline, organized follow-through, and the ability to manage multiple custom-fabrication projects in different stages at the same time.

 

Essential Duties and Responsibilities

 

Client Experience and Account Management

Build and maintain professional client relationships by communicating proactively, setting clear expectations, and responding promptly to questions and concerns.

Lead discovery conversations to understand the client’s goals, budget, timeline, site conditions, brand standards, decision process, and measures of success.

Maintain regular follow-up on inquiries, estimates, approvals, open action items, active jobs, changes, delivery or installation, and post-project needs.

Provide accurate job-status updates and ensure commitments made to clients are documented and communicated to the responsible internal teams.

Identify risks, scope gaps, schedule concerns, or client dissatisfaction early; coordinate resolution and escalate when appropriate.

Support repeat business by conducting post-job follow-up, documenting lessons learned, and identifying additional client needs or opportunities.


Estimating and Proposal Management

Review drawings, specifications, renderings, bid documents, site information, and client requests to develop a complete and clearly defined scope of work.

Prepare accurate estimates for custom fabrication and related services, including labor, materials, outsourced services, equipment, freight, travel, installation, taxes, contingency, and other project-specific costs.

Obtain current vendor and subcontractor pricing; document assumptions, exclusions, alternates, lead times, and quote expiration dates.

Apply approved labor rates, markups, margins, and pricing standards, and route estimates for required internal review and approval before release.

Prepare professional proposals and revisions that align with the estimate, scope, schedule, payment terms, and client requirements.

Actively follow up on every submitted estimate or proposal, document client feedback, update probability and next steps, and continue follow-up until the opportunity is awarded, declined, postponed, or otherwise closed.

Track revisions and protect against scope creep by ensuring added or changed work is priced, documented, and approved before execution whenever practicable.

Compare estimated costs with actual job results and work with Operations and Accounting to improve future estimating accuracy and profitability.


Job Coordination and Follow-Through

Complete a clear handoff of awarded work to Project Management and Operations, including the approved proposal, scope, drawings, schedule, budget assumptions, client contacts, and outstanding decisions.

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