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Client Experience Manager Jobs in Decatur, GA (NOW HIRING)

Aprio

Manager, Client Experience

Atlanta, GA · On-site

Aprio is building a Client Experience (CX) capability from the ground up, and we're looking for a Manager, Client Experience to build it with us. You'll stand up the programs, operationalize CX ...

Aprio

Manager, Client Experience

Atlanta, GA · On-site

Aprio is building a Client Experience (CX) capability from the ground up, and we're looking for a Manager, Client Experience to build it with us. You'll stand up the programs, operationalize CX ...

Intertek

National Client Manager

Kennesaw, GA · On-site

Intertek-PSI National Client Manager Kennesaw, GA Remote/Hybrid Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively ...

AmTrust Financial

Client Experience Specialist

Alpharetta, GA · On-site

$17.25 - $21.75/hr

Client Experience Specialist The Client Experience Specialist reports to the Manager, Client Experience and is a member of AmTrust's Client Experience team. The Client Experience Specialist is ...

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All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Decatur, GA

Client Experience Manager information

See Decatur, GA salary details

$27.3K

$56.8K

$102.5K

How much do client experience manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client experience manager in Decatur, GA is $56,760.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $60,000.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What job categories do people searching Client Experience Manager jobs in Decatur, GA look for? The top searched job categories for Client Experience Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Client Experience Manager jobs? Cities near Decatur, GA with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $56,760 per year, or $27.3 per hour.

Client Experience Manager

SAGE INTEGRATION HOLDING S LLC

Marietta, GA • On-site

$85K - $100K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 14 days ago

Job description


SAGE Integration

Job Description

Effective Date: Jan 2026

Supersedes: Oct 2022

Job Title: Client Experience Manager

Reports To: Chief Operating Officer (COO)

Job Type: Full Time


Job Summary:


About Us:

Sage Integration Holdings, LLC protects the people, facilities, and reputation of enterprise clients by advancing the intelligence and integration of security technology. Innovation at SAGE is not just a tagline. The entire organization has been built around five core factors which both enable and define the culture of innovation critical to putting proactive solutions in front of our clients every day. By holding to our five factors in all our strategic decision-making we ensure that innovation is not a department or an afterthought but as fundamental to doing business as turning on the lights.

Job Description:

The Client Experience Manager will be responsible for customer service and support functions for the national service and maintenance division US. Responsible for support strategies, policies, and programs such as inside sales, operations excellence, procurement, publisher program support, finance, and integration with field sales team.

Essential Functions:

  • Ability to read, analyze, and interpret construction contracts, construction drawings and specifications, common scientific and technical journals, financial reports, and legal documents.
  • Ability to effectively present information to upper management and public groups as necessary both in written and oral formats.
  • Communicates effectively in both oral and written English technical language, both in interpreting requirements and providing reports.
  • Should possess good customer service abilities and technical support, with refined grammar skills.
  • The position may require a lot of interaction with other departments and field employees and outside calls are frequently fielded and must be handled in a professional manner.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. On occasion the ability to interpret a variety of technical instructions in mathematical or diagram form.
  • Valid driver’s license with clean driving record
  • Must pass pre-employment drug screen and background investigation

Major Duties & Responsibilities:

  • Develops and implements operational strategies for national accounts
  • Establish national guidelines for the division to execute service
  • In charge of forecasting, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrections
  • Review and approve cost control reports, cost estimates and resources requirement forecast.
  • Review performance against operating plans and standards. Provide direction to subordinates regarding interpretation of results and approves changes in direction of plans
  • Overall Responsibility for hiring, developing, and evaluating the service team personnel
  • Provide guidelines for training needs
  • Initiate or suggest plans to motivate service team to achieve work goals
  • Improve the current processes and procedures
  • Responds to customer concerns to ensure highest level of satisfaction
  • Improve customer service quality results by studying, evaluating, and re-designing processes. Establishing and communicating service metrics, monitoring, and analyzing results, implementing changes
  • Coordinate and collaborate with other departments of the company in establishing and fulfilling responsibility
  • Establish guidelines for the regions to execute national maintenance contracts
  • Follow safe and secure practices to safeguard against injury, damage to property and protect confidential information
  • Some travel is required
  • Other duties as assigned

Physical Demands & Safety:

  • The essential functions of this position require the employee to frequently remain in a seated position; use hands and fingers to operate equipment, tools, and technology; reach with hands and arms; and communicate effectively in person, by phone, and other communication methods.
  • This position requires regular travel and walking on active construction sites, including navigating uneven terrain, climbing ladders, and accessing structures that are under construction.
  • The employee may occasionally be required to stand for extended periods and lift or move materials weighing up to 10 pounds on a regular basis and up to 25 pounds occasionally.
  • Work is performed in both an office environment and active construction sites. The office setting is generally quiet, while construction sites may involve moderate to high noise levels and exposure to typical construction conditions.
  • Reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position.

Education:

  • High School Diploma Required
  • Associates or Higher Degree preferred

Skills & Experience:

  • At least 5-7 years’ experience managing a customer relations team, operations, and procurement function
  • A proven track record of developing service and support strategies and improving service within the security & telecom industry
  • Demonstrated success leading service to C-level customers, partners, and publishers.
  • Strong administrative skills, well-developed management skills in application of principles and leading people.
  • Proven ability to recruit and motivate personnel to balance staffing strength with profitability and growth

The Benefits:

  • Competitive pay
  • Paid vacations & holidays
  • Health benefits
  • Life insurance
  • 401(k) plan with employer match

Sage Integration Holdings LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.