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Client Experience Manager Jobs in Decatur, GA (NOW HIRING)

AnywhereWorks

Client Experience Associate

Atlanta, GA · Remote

$16/hr

We are looking for a Client Experience Associate to join our team! Please see below for more ... managing, and valuing diversity in our workforce; providing a safe work environment; and fostering ...

Emory Healthcare

Coordinator, Client Experience

Atlanta, GA

$17.50 - $23.50/hr

... managing and successfully implementing surgical acceptance strategies, and development of a ... Equivalent work experience in sales, marketing, business, customer service, hospitality, travel ...

Emory Healthcare

Coordinator, Client Experience

Atlanta, GA · On-site

$17.50 - $23.50/hr

... managing and successfully implementing surgical acceptance strategies, and development of a ... Equivalent work experience in sales, marketing, business, customer service, hospitality, travel ...

Stark Carpet

Client Experience Representative

Atlanta, GA · On-site

$50K - $55K/yr

STARK is seeking a Client Experience Representative in our Atlanta Showroom. This is a great ... Managers with Billings * Assist clients with sign-out/sign-in of inventory * Administrative ...

New

Stark Talent

Client Experience Representative

Atlanta, GA · On-site

$15.50 - $21/hr

Client Experience Representative STARK is seeking a Client Experience Representative in our Atlanta ... Managers with Billings * Assist clients with sign-out/sign-in of inventory * Administrative ...

New

RemX

CX Supervisor

Atlanta, GA · On-site

$28/hr

Experience managing performance metrics, KPIs, and workforce scheduling. * Advanced Microsoft Excel skills, including Pivot Tables and VLOOKUP. * Ability to manage multiple priorities and resolve ...

Flik Hospitality Group

EXPERIENCE MANAGER

Atlanta, GA · On-site

$85K - $95K/yr

The Experience Manager will also serve as an experience architect, helping develop service ... Design and implement hospitality experiences that align with client expectations, brand standards ...

Compass Group

EXPERIENCE MANAGER

Atlanta, GA · On-site

$85K - $95K/yr

The Experience Manager will also serve as an experience architect, helping develop service ... Design and implement hospitality experiences that align with client expectations, brand standards ...

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Showing results 21-40

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Decatur, GA

Client Experience Manager information

See Decatur, GA salary details

$27.3K

$56.8K

$102.5K

How much do client experience manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client experience manager in Decatur, GA is $56,760.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,200.00 and $60,000.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs
What job categories do people searching Client Experience Manager jobs in Decatur, GA look for? The top searched job categories for Client Experience Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Client Experience Manager jobs? Cities near Decatur, GA with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $56,760 per year, or $27.3 per hour.

Client Experience Specialist

Fulfillment Strategies International

Lithia Springs, GA • On-site

$16.25 - $20.50/hr

Full-time

Posted 11 days ago

Job description

Position Summary

The Client Experience Specialist is the primary relationship owner for a portfolio of established client accounts after the sale is complete. Once a client is transitioned from the sales team, the Client Experience Specialist is responsible for onboarding and becomes their ongoing point of contact - owning the relationship, coordinating service, resolving issues, and keeping the account healthy and growing over time.

This is a relationship and account-stewardship role. The Client Experience Specialist protects and deepens existing accounts: anticipating needs, catching problems before they escalate, and being a trusted, genuinely well-liked point of contact clients are glad to hear from.

The role works hand in hand with the Customer Service, Operations, IT, and Finance teams to ensure client expectations are met and issues are resolved promptly.

Key Responsibilities

Client Relationship Management

  • Serve as the primary point of contact for assigned client accounts.
  • Develop and maintain strong, long-term relationships with client stakeholders.
  • Conduct regular and proactive communication to understand client needs, concerns, and objectives.
  • Act as a trusted advocate for clients within the organization.
  • Entertain clients: lunches, sporting events, site visits, other events as needed.
  • Help clients understand their billing and reporting backup.
  • Handle special reporting or documentation requests so clients get clean, clear answers.

Account Transition & Onboarding

  • Support the successful transition of new clients from Sales to Operations.
  • Participate in onboarding and implementation activities.
  • Coordinate with internal teams to ensure a smooth client launch.
  • Help manage customer expectations throughout the onboarding process.

Account Monitoring & Growth

  • Proactively review client activity and reports to spot trends, service issues, and opportunities.
  • Flag risks to the relationship early and identify opportunities where a client may need more from us.
  • Learn each client’s business well enough to speak their language, understand why they chose FSI, and know what keeps them here.

Issue Resolution & Problem-Solving

  • Serve as the escalation point for client concerns and service issues
  • Unearth problems that aren’t surfacing on their own, and bring solutions
  • Coordinate with Customer Service, Operations, IT, and other departments to resolve issues quickly and effectively.
  • Communicate issue status, action plans, and resolutions to clients in a professional manner.
  • Drive accountability and follow-through on client commitments.

Qualifications

  • Prior account management or client-facing experience, ideally in a comparable industry.
  • Strong interpersonal skills and a genuinely personable, relationship-oriented approach.
  • Organized and detail-oriented, able to manage a portfolio, event logistics, and internal coordination.
  • Technically familiar with aspects of our business — billing, shipping, and operations — and communicate it clearly to clients.
  • A self-starter who takes initiative, digs into the details, and follows through without being asked.