Claims Representative Trainee Jobs in Raleigh, NC

Division or Field Office:
Property & Material Damage Div
Department of Position:Property Damage Dept
Work from:
Home within Wake County or surrounding counties - Raleigh, NCSalary Range:
$50,327.00 - $80,392.00 *
salary range is for this level and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.
This position will be posted until June 15th, 2026. Candidates will be notified of the next steps in the interviewing process in June and/or July. The tentative start date for the training program is August 31st, 2026.

• This is a field position, and a company car will be provided to Property Adjusters once they successfully complete the training program.

• Property Adjusters operate from a home office, but daily travel to conduct property inspections within the assigned territory is required.

• This position offers challenging work, excellent pay, an exceptional work environment, and a comprehensive Total Rewards package.

• The successful candidate will ideally reside within Wake County or surrounding counties - Raleigh, NC.

Who should apply?

• We are seeking a diverse slate of exceptional candidates who share our passion for providing exceptional service.

• We are looking for individuals that work well under pressure, can work independently, and individuals that are looking for a comprehensive training program and learning environment.

How the program works:

• The 15-week training program will require multiple weeks of training in Erie, PA, which will prepare you for immediate success as a Property Adjuster.

• The Smart Start class of Property Adjuster Trainees will consist of both classroom and hands-on training activities in the ERIE Technical Learning Center (in Erie, PA), where individuals will learn ERIE's property estimating platform.

• Trainees will be provided with field experiences and opportunities to learn about workflows within their branch office and apply what they have learned to claims that they handle alongside their mentors and supervisors.

• This program gives interested individuals comprehensive training to successfully prepare them for the Property Adjuster role. Additional program details, expectations, and timing will be discussed during the interview process.

Check out this video that showcases ERIE's corporate offices: https://www.youtube.com/watch?v=GQBh-yvmqQ0
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.
Position Summary
Participates in formal ERIE claims training program. Learns and assists in claims handling operations and processes.
Duties and Responsibilities

• Successfully completes assigned projects independently, using information and skills acquired in the training program, according to course objectives and timeline.
• Learns and becomes familiar with branch office procedures.
• Accompanies Material Damage Adjusters or Property Adjusters during the investigation of claims and in handling other related claims functions as required.
• Develops and demonstrates a working knowledge of the computer based estimating system applicable to the role.
• Handles claim functions such as establishing reserves, taking statements, documenting activities, conducting investigations and adjudicating losses to their final disposition.
• Interacts with Agents and district sales managers in assigned territory to become familiar with claims and underwriting issues.

The first duty listed is the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Duties and Responsibilities (cont'd if applicable)
Capabilities

• Values Diversity
• Self-Development
• Nimble Learning
• Collaborates
• Customer Focus
• Information Management Skills
• Cultivates Innovation
• Instills Trust
• Job-Specific Knowledge
• Optimizes Work Processes (IC)
• Ensures Accountability
• Decision Quality

Qualifications
Minimum Educational Requirements

• High school diploma or equivalent required.
• Bachelor's degree preferred.

Additional Experience

• Successful candidate must commit to transitioning to the Property Adjuster I role, along with agreeing to role requirements, upon successful completion of the training program; where 'successful' means receiving a rating of 'Succeeding' on the course-end performance appraisal.

Additional skills, abilities and qualifications for the Property Adjuster I:

• Physical ability and willingness to climb onto roofs and to lift and climb ladders.
• Willingness to work in inclement weather.
• Willingness to work in undesirable indoor environments (e.g., houses exposed to flooding, fires).
• Ability to work in confined spaces.
• Ability to work well under pressure.
• Ability to work independently without direct supervision.
• Incumbent must live in territory assigned unless a change is approved by the company.
• Position requires incumbent to serve on Catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks.

Designations and/or Licenses

• Valid driver's license and good driving record required.
• Willingness to obtain and maintain any required licenses.

Physical Requirements

• Use of Personal Protective Equipment (PPE) is required for this role.
• Ability to move over 50 lbs using lifting aide equipment; Occasional (<20%)
• Climbing/accessing heights; Moderate (30-40%)
• Driving; Often (20-50%)
• Lifting/Moving 0-20 lbs; Occasional (<20%)
• Lifting/Moving 20-50 lbs; Occasional (<20%)
• Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)
• Pushing/Pulling/moving objects, equipment with wheels; Occasional (<20%)