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Remote Claims Representative Jobs in Raleigh, NC

Erie Insurance

Property Adjuster (Trainee)

Cary, NC · On-site +1

$50K - $80K/yr

This range represents a national range and the actual salary will depend on several factors ... Learns and assists in claims handling operations and processes. Duties and Responsibilities

City of Raleigh, NC

Risk Management Analyst

Raleigh, NC · On-site +1

$66K - $102K/yr

Raleigh Municipal Building 222 W Hargett St, Raleigh, NC Job Type: Full-Time Remote Employment ... Supports claims programs for property, liability, and third-party subrogation including maintaining ...

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Remote Claims Representative information

See Raleigh, NC salary details

$11

$23

$40

How much do remote claims representative jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for remote claims representative in Raleigh, NC is $23.45, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $26.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Remote Claims Representative position, and why are they important?

To thrive as a Remote Claims Representative, you need strong analytical abilities, attention to detail, and a solid understanding of insurance policies and claim processes, often supported by a relevant associate's or bachelor's degree. Familiarity with claims management software, CRM systems, and occasionally industry certifications like AIC (Associate in Claims) is highly beneficial. Excellent communication, problem-solving skills, and the ability to work independently are important soft skills for success in this remote role. These competencies ensure accurate evaluation and efficient resolution of claims while maintaining high customer satisfaction and adherence to regulatory standards.

What is a Remote Claims Representative job?

A Remote Claims Representative is responsible for reviewing, processing, and resolving insurance claims while working from a remote location. They assess claim details, verify coverage, and communicate with policyholders, medical providers, or other relevant parties to ensure accurate and timely claim settlements. Strong analytical skills, attention to detail, and knowledge of insurance policies are essential for this role. The job often involves using digital tools to document claims and provide customer support.

What are some common challenges faced by Remote Claims Representatives, and how can they be managed?

Remote Claims Representatives often encounter challenges such as managing high caseloads, communicating complex decisions effectively with clients, and staying organized without direct in-person supervision. Successfully navigating these challenges typically involves developing strong time management, self-motivation, and clear digital communication skills. Many companies provide robust training, digital collaboration tools, and regular virtual meetings to support remote staff and maintain team cohesion. Proactively seeking feedback and utilizing available resources can help you stay on track and excel in this dynamic remote environment.

What are the most commonly searched types of Claims Representative jobs in Raleigh, NC? The most popular types of Claims Representative jobs in Raleigh, NC are:
What are popular job titles related to Remote Claims Representative jobs in Raleigh, NC? For Remote Claims Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Claims Representative jobs in Raleigh, NC look for? The top searched job categories for Remote Claims Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Claims Representative jobs? Cities near Raleigh, NC with the most Remote Claims Representative job openings:
Remote Claims Representative jobs near you
Infographic showing various Remote Claims Representative job openings in Raleigh, NC as of June 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $48,779 per year, or $23.5 per hour.
Inside Claims Representative I

Inside Claims Representative I

Erie Insurance

Raleigh, NC • On-site, Remote

$44K - $71K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Erie Insurance Group rating

8.9

Company rating: 8.9 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

46th of 261 rated insurance

Job description

Division or Field Office:

Casualty Claims Division

Department of Position: Zones Dept 

Work from:

Remote Salary Range:

$44,936.00 - $71,781.00 *

salary range is for this level and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location (State) based on ERIE's geographical differences, and experience of an applicant, as well as level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies.  Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. 
Benefits That Go Beyond The Basics

We strive to be Above all in Service to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

  • Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins your first day of work.
  • Low contributions to medical and prescription premiums. We currently pay up to 97% of employees' monthly premium costs.
  • Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
  • 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
  • Paid time off. Paid vacation, personal days, sick days, bereavement days and parental leave.
  • Career development. Including a tuition reimbursement program for higher education and industry designations.
     

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Under close supervision, handles liability and property claims within designated authority. Resolves coverage and/or liability issues in accordance with applicable state insurance laws, regulations, and procedures.

Candidates in proximity to Raleigh Branch office are preferred and will work from home.
Weekday evening shifts and/or Saturday shifts will be required based on business and service level needs.
The selected candidate will be required to obtain appropriate licensing within 45 days.
All Employees that work remotely must have access to internet service bandwidth speeds that meet ERIE's requirement of 50 mbps download and 10 mbps upload.

Duties and Responsibilities
  • Investigates and adjudicates claims within designated authority, ensuring compliance with appropriate statutory laws. Verifies coverage, establishes and maintains reserves, secures recorded statements, drafts and processes correspondence, reports and records. Obtains additional information as required to determine liability.  Documents claim files and facilitates processing of claims in collaboration with other departments. Assigns outside experts when necessary to assist in investigation and in support of potential recovery.
  • Establishes contact with all parties involved in the claim in accordance with ERIE's expectations.
  • Evaluates and negotiates claims, recognizes subrogation opportunities, and initiates action. Sets up and/or issues payment using ERIE's approved payment methods for settlement; or declines payment within designated authority.
  • Responds to inquiries from Policyholders, Agents, insurance carriers, claimants, assigned experts and others.
  • Learns and maintains knowledge of liability laws for each state. Learns and maintains knowledge of motor vehicle codes. 
  • Learns and maintains knowledge of no fault/medical management/FPB laws for each state, including recognition of bodily injury claims.
  • With supervisor guidance, responds to intercompany arbitration applications. Files contentions and supporting documents on behalf of the insured/driver.
  • Conducts research, attends industry-related training programs and other training sessions to stay current on policy changes, interpretation, or new legislation.
  • Provides support for property claims during periods of heavy volume.


The first five duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become clear.

Capabilities
  • Self-Development
  • Collaborates
  • Cultivates Innovation
  • Instills Trust
  • Decision Quality
  • Values Diversity
  • Nimble Learning
  • Customer Focus
  • Optimizes Work Processes (IC)
  • Ensures Accountability
  • Detail Orientation
  • Information Management Skills
  • Job-Specific Knowledge
Qualifications

Minimum Educational and Experience Requirements 

  • High school diploma or GED and two years of related claims handling or customer service experience, or equivalent educational experience required.  
  • Bachelor's or Associate's degree preferred.


Designations and/or Licenses 

  • Successful completion of Introduction to Insurance (INTRO) and Introduction to Claims (AIC 30) preferred.
  • Obtain appropriate licenses as required by state within 45 days of employment in the role for external applicants and 90 days of employment in the role for internal applicants. 
Physical Requirements
  • Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
  • Climbing/accessing heights; Rarely
  • Ability to move over 50 lbs using lifting aide equipment; Rarely
  • Driving; Never
  • Lifting/Moving 0-20 lbs; Rarely
  • Lifting/Moving 20-50 lbs; Rarely
  • Pushing/Pulling/moving objects, equipment with wheels; Rarely

What Erie Insurance Group employees say

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