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Entry Level Claims Representative Jobs in Raleigh, NC

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Entry Level Claims Representative information

See Raleigh, NC salary details

$11

$23

$40

How much do entry level claims representative jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for entry level claims representative in Raleigh, NC is $23.45, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $26.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an entry level claims representative?

To thrive as an Entry Level Claims Representative, you need strong analytical abilities, attention to detail, and a high school diploma or equivalent, with some employers preferring a bachelor's degree. Familiarity with claims management software, Microsoft Office Suite, and basic knowledge of insurance regulations is typically required. Excellent communication, problem-solving skills, and empathy help you interact effectively with clients and colleagues. These skills ensure accurate claims processing, customer satisfaction, and efficient resolution of insurance claims.

What does an entry level claims representative do?

An Entry Level Claims Representative is responsible for handling and processing insurance claims, typically under the supervision of more experienced staff. They review claim forms, gather necessary information, communicate with policyholders and other parties, and help determine the validity of claims. Their role often involves data entry, customer service, and learning company policies and procedures. This position is ideal for those looking to start a career in the insurance industry, as it provides foundational experience in claims management.

What are some common challenges faced by entry level claims representatives when handling their first caseloads?

Entry Level Claims Representatives often encounter challenges such as learning to interpret complex policy details, managing multiple claims simultaneously, and effectively communicating with claimants who may be distressed or frustrated. Balancing accuracy and efficiency while adhering to company protocols can be demanding, especially when handling high volumes of claims. Over time, strong organizational skills and mentorship from experienced team members help new representatives build confidence and improve their case management abilities.

What is the difference between Entry Level Claims Representative vs Claims Adjuster?

AspectEntry Level Claims RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer an associate degreeHigh school diploma; some positions may require licensing or certification
Work EnvironmentOffice setting, customer service interactions, administrative tasksFieldwork and office work, investigating claims on-site or remotely
Employer & Industry UsageInsurance companies, government agencies, third-party administratorsInsurance companies, adjusting firms, self-insured organizations
Common Search & Comparison IntentUnderstanding entry-level roles in claims processingInvestigating claims and determining payouts

Entry Level Claims Representatives typically handle initial claim intake, customer communication, and administrative tasks within insurance companies. Claims Adjusters focus more on investigating claims, assessing damages, and making payout decisions. While both roles require similar credentials and work in the insurance industry, Claims Adjusters often have more fieldwork and technical responsibilities.

What are the most commonly searched types of Claims Representative jobs in Raleigh, NC? The most popular types of Claims Representative jobs in Raleigh, NC are:
What are popular job titles related to Entry Level Claims Representative jobs in Raleigh, NC? For Entry Level Claims Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Entry Level Claims Representative jobs in Raleigh, NC look for? The top searched job categories for Entry Level Claims Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Entry Level Claims Representative jobs? Cities near Raleigh, NC with the most Entry Level Claims Representative job openings:
Entry Level Claims Representative jobs near you
Infographic showing various Entry Level Claims Representative job openings in Raleigh, NC as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 74% Physical, 1% Hybrid, and 25% Remote job distribution, with an average salary of $48,776 per year, or $23.4 per hour.

Auto Claims Representative

Auto-Owners Insurance Group

Raleigh, NC • On-site

Other

Retirement, PTO

Posted 3 days ago

New

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.
Job Description
Auto-Owners Insurance, a top-rated insurance carrier, is seeking a motivated claims trainee to join our team. This job handles entry-level insurance claims under close supervision through the life-cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job includes training and development completion of the Company's claims training program for the assigned line of insurance and requires the person to:

  • Investigate, evaluate, and settle entry-level insurance claims
  • Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
  • Learn and comply with Company claim handling procedures
  • Develop entry-level claim negotiation and settlement skills
  • Build skills to effectively serve the needs of agents, insureds, and others
  • Meet and communicate with claimants, legal counsel, and third-parties
  • Develop specialized skills including but not limited to, estimating and use of designated computer-based programs for loss adjustment
  • Study, obtain, and maintain an adjuster's license(s), if required by statute within the timeline established by the Company or legal requirements
Desired Skills & Experience
  • Bachelor's degree or direct equivalent experience with property/casualty claims handling
  • Ability to organize data, multi-task and make decisions independently
  • Above average communication skills (written and verbal)
  • Ability to write reports and compose correspondence
  • Ability to resolve complex issues
  • Ability to maintain confidentially and data security
  • Ability to effectively deal with a diverse group individuals
  • Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
  • Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company's underwriting guidelines for coverage
  • Continually develop product knowledge through participation in approved educational programs

Benefits
Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!
Equal Employment Opportunity
Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.
*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.
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