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Ccaas Jobs (NOW HIRING)

PrudentRX

CCaaS Platform Engineer

Tampa, FL · On-site +1

The CCaaS Platform Engineer is responsible for the technical ownership, administration, performance, and continuous optimization of Prudent Rx's Contact Center as a Service (CCaaS) platform and ...

PrudentRX

CCaaS Platform Engineer

Tampa, FL · Remote

The CCaaS Platform Engineer is responsible for the technical ownership, administration, performance, and continuous optimization of Prudent Rx's Contact Center as a Service (CCaaS) platform and ...

ClifyX

CCaaS-Five9-GCP-Senior Engineer

Phoenix, AZ · On-site

$54.75 - $70.75/hr

ClifyX is a company that specializes in cloud solutions, and they are seeking a Senior Engineer with expertise in CCaaS and Google Cloud Platform. The role involves designing and implementing ...

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How much do ccaas jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for ccaas in the United States is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.75 per hour, depending on experience, location, and employer.

What is a CCaaS?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.

What are the key skills and qualifications needed to thrive in the CCaaS position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

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Ccaas jobs near you
Infographic showing various Ccaas job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 63% Physical, 3% Hybrid, and 34% Remote job distribution, with an average salary of $37,374 per year, or $18 per hour.

Senior CCaaS Production Support Engineer

Delan Associates, Inc

Minnetonka Mills, MN • On-site

Full-time

Re-posted 8 days ago

Job description

Senior CCaaS Production Support Engineer (Genesys Cloud / Amazon Connect / NICE CXone)

Minnetonka Mills, MN (Onsite)

Must-Have Skills (Senior CCaaS Production Support Engineer)

* CCaaS Platforms: Genesys Cloud, Amazon Connect, NICE CXone

* Production Support & L2/L3 Support for enterprise contact center platforms

* Incident Management & Major Incident Response

* Root Cause Analysis (RCA) and Problem Management

* Troubleshooting call flows, routing, IVR, voice, and contact center services

* Vendor Management & Escalation (Genesys, Amazon Connect, NICE, Pindrop)

* Contact Center Integrations (APIs, authentication, routing, voice services)

* Platform Monitoring & Operational Support

* Production Deployments & Change Management

* Knowledge Base, Runbooks & Operational Documentation

* Cross-functional Collaboration with Infrastructure, Network, Security, and Application teams

* On-call Production Support and outage management

* ITSM Tools (ServiceNow, Jira, Remedy or similar)

* Strong Communication & Stakeholder Management

Preferred Skills

* Pindrop integration/support

* SIP, VoIP, WebRTC, Telephony concepts

* REST APIs and JSON

* Cloud platforms (AWS preferred for Amazon Connect)

* Performance monitoring and operational analytics

* ITIL Foundation / Incident & Problem Management knowledge