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Ccaas Jobs in Texas (NOW HIRING)

Cisco

Partner Solutions Engineer - CCaaS

Richardson, TX · On-site

$209K - $275K/yr

Demonstrated proficiency in CCaaS, CPaaS, and AI-powered customer experience architectures. Current industry-recognized certification in Collaboration (e.g., CCIE Collaboration). PREFERRED ...

Damco Solutions

Genesys Cloud Consulting

Austin, TX · On-site

$55.25 - $73.75/hr

This role will focus on transforming legacy contact center systems into a modern CCaaS environment, owning the product lifecycle and collaborating with stakeholders to deliver exceptional customer ...

Slalom Consulting

General Information

Fort Worth, TX · On-site

$192K - $307K/yr

With deep expertise spanning Salesforce Service Cloud, ServiceNow, Genesys, NICE, Amazon Connect, and other leading CCaaS and CRM platforms, you will advise executives on how to modernize their ...

Voxai Solutions, Inc.

Customer Success Manager

Coppell, TX · On-site

$80K - $120K/yr

As a CCaaS reseller and systems integrator, Voxai partners with customers across software, professional services, integrations, managed services, and ongoing optimization. This role acts as a trusted ...

Tymon Global

Google CSX Architect

Dallas, TX · On-site

$62.50 - $82.50/hr

The ideal candidate should have strong hands-on expertise with Google Dialogflow CX , along with experience in Google CCAI/CCaaS, Gemini/Generative AI, Vertex AI, RAG, and telephony integrations

DaBella

Dialer Systems Administrator

Irving, TX · On-site

$70 - $80/hr

The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise ...

DaBella

Dialer Systems Administrator

Austin, TX · On-site

$70K - $80K/yr

The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise ...

Dabella

$70K - $80K/yr

The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise ...

Dabella

Dialer Systems Administrator

Austin, TX

$70K - $80K/yr

The Junior Call Center Systems Administrator supports the administration, configuration, and optimization of Five9 and other CCaaS platforms, including integrations with Salesforce and enterprise ...

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How much do ccaas jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for ccaas in Texas is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $17.45 per hour, depending on experience, location, and employer.

What is a CCaaS?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.

What are the key skills and qualifications needed to thrive in the CCaaS position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

What are popular job titles related to Ccaas jobs in Texas?

For Ccaas jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Ccaas jobs in Texas look for?

The top searched job categories for Ccaas jobs in Texas are:

Ccaas jobs near you
Infographic showing various Ccaas job openings in Texas as of August 2026, with employment types broken down into 92% Full Time, 3% Part Time, and 5% Contract. Highlights an 68% Physical, 3% Hybrid, and 29% Remote job distribution, with an average salary of $34,819 per year, or $16.7 per hour.

Contact Center Support Engineer - CCaaS

NAVA Software Solutions

Houston, TX • On-site

Full-time

Re-posted 22 days ago

Job description

NAVA Software solution is looking for Contact Center Support Engineer
Details:
Telecom Specialist/Admin - CCaaS experience (required - Five9 and Salesforce & nice to have -Amazon Connect)
Location: Houston - TX- Hybrid
Duration: 12 months
We're in search of a Contact Center Support Engineer, to support the growing adoption of our CCaaS Solutions. The ideal candidate will have direct experience working in a Help Desk, demonstrate a mastery of the OSI model for diagnosing and resolving unexpected behaviors in a networked environment, have direct experience with CCaaS technologies like OpenCTI, SIP, WebRTC, etc..., and be able to communicate well verbally and in writing. This person will be responsible for escalations from the Help Desk and participate in routine change management work streams as a CCaaS System Administrator. This role will have the opportunity to have an immediate and long lasting impact on fundamental CCaaS processes including onboarding, asset management, knowledge management; and will provide an outstanding experience for our end users.
Essential Job Functions
  • All duties associated with a typical HelpDesk representative.
  • Directly support end-users with troubleshooting Voice Quality, Contact Deliverability, Hardware and Software Configuration, Network Stability, Browser Configuration and Cache, and escalation.
  • Knowledge steward for CCaaS related items, aiming to drive higher FCR and minimize SLA, or enable Self-service for CCaaS-related incidents.
  • Manage, progress, and report on a backlog of Problems and Incidents
  • Support Root-Cause Analysis exercises and recommend possible resolution pathways
  • Advocate for HelpDesk training, information and knowledge needs as part of deployments
  • Support automation of routine activities
  • Prepare and escalate problems with internal teams or vendors
  • Perform Administrative duties in the CCaaS platform, related to the ongoing operation and change management, as assigned
  • Serve as Application Administration SME for CCaaS Salesforce integration
  • Report Help Desk performance for CCaaS related Incidents

Education/Experience
  • 2+ years experience working in a Help Desk environment
  • 2+ years experience supporting a Contact Center as a Service solution such as Five9, Amazon Connect, inContact, RingCentral, etc...
  • Direct experience with phone number asset management processes strongly preferred.
  • Strong written and verbal communication skills
  • Strong Time Management Skills

Preferred Qualifications
  • Certification or Administrator Training on a CCaaS Solution
  • Certification or training on endpoint and environmental network diagnostics and troubleshooting (CCNA, Network+)
  • Certification or training related to Salesforce CRM and OpenCTI applications
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About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

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