Richardson, TX · On-site
Design and develop end-to-end CCaaS solutions using Amazon Connect, Amazon Lex, and Amazon Bedrock . * Develop and configure IVR call flows, contact flows, routing strategies, and conversational AI ...
Richardson, TX · On-site
Design and develop end-to-end CCaaS solutions using Amazon Connect, Amazon Lex, and Amazon Bedrock . * Develop and configure IVR call flows, contact flows, routing strategies, and conversational AI ...
The Woodlands, TX · On-site
$100 - $120/hr
NET on AI team (CCaaS/CPaaS) A bit about us: As an industry leader, we serve 40+ states nationwide. In this role, you'll join a talented team to build new LLM/Voice software used in our CCaaS and ...
New
The Woodlands, TX · On-site
$100 - $120/hr
NET on AI team (CCaaS/CPaaS) A bit about us: As an industry leader, we serve 40+ states nationwide. In this role, you'll join a talented team to build new LLM/Voice software used in our CCaaS and ...
New
This role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center environment. Responsibilities * Design, develop, and enhance ...
Quick apply
This role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center environment. Responsibilities * Design, develop, and enhance ...
Irving, TX · On-site
$70K - $196K/yr
Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client's end-to-end architecture, requirements and technological constraints. * Works with ...
Irving, TX · On-site
$70K - $196K/yr
Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client's end-to-end architecture, requirements and technological constraints. * Works with ...
Austin, TX · Remote
$105K - $140K/yr
Support operational CCaaS design and implementation, including queue management, routing profiles, supervisor tooling, real-time reports, historical reporting, and agent or queue performance metrics.
Austin, TX · Remote
$105K - $140K/yr
Support operational CCaaS design and implementation, including queue management, routing profiles, supervisor tooling, real-time reports, historical reporting, and agent or queue performance metrics.
Texas City, TX · On-site +1
This role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center environment. Responsibilities * Design, develop, and enhance ...
Texas City, TX · On-site +1
This role offers the opportunity to develop broad expertise across multiple leading CCaaS platforms in a modern enterprise contact center environment. Responsibilities * Design, develop, and enhance ...
Austin, TX · On-site
$105 - $160/hr
Support operational CCaaS design and implementation, including queue management, routing profiles, supervisor tooling, real-time reports, historical reporting, and agent or queue performance metrics.
Austin, TX · On-site
$105 - $160/hr
Support operational CCaaS design and implementation, including queue management, routing profiles, supervisor tooling, real-time reports, historical reporting, and agent or queue performance metrics.
Austin, TX · On-site
$70K - $196K/yr
Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client's end-to-end architecture, requirements and technological constraints. * Works with ...
Austin, TX · On-site
$70K - $196K/yr
Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client's end-to-end architecture, requirements and technological constraints. * Works with ...
Austin, TX · On-site +1
$105K - $140K/yr
Support operational CCaaS design and implementation, including queue management, routing profiles, supervisor tooling, real-time reports, historical reporting, and agent or queue performance metrics.
Austin, TX · On-site +1
$105K - $140K/yr
Support operational CCaaS design and implementation, including queue management, routing profiles, supervisor tooling, real-time reports, historical reporting, and agent or queue performance metrics.
Houston, TX · On-site
$70K - $196K/yr
Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client's end-to-end architecture, requirements and technological constraints. * Works with ...
Houston, TX · On-site
$70K - $196K/yr
Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client's end-to-end architecture, requirements and technological constraints. * Works with ...
Austin, TX · On-site +1
Differentiate TTEC Digital against CX, CCaaS, AI, cloud, and services competitors. * Achieve new-logo targets while maintaining accurate pipeline, opportunity strategies, close plans, and forecasts.
Austin, TX · On-site +1
Differentiate TTEC Digital against CX, CCaaS, AI, cloud, and services competitors. * Achieve new-logo targets while maintaining accurate pipeline, opportunity strategies, close plans, and forecasts.
Austin, TX · Remote
Differentiate TTEC Digital against CX, CCaaS, AI, cloud, and services competitors. * Achieve new-logo targets while maintaining accurate pipeline, opportunity strategies, close plans, and forecasts.
Austin, TX · Remote
Differentiate TTEC Digital against CX, CCaaS, AI, cloud, and services competitors. * Achieve new-logo targets while maintaining accurate pipeline, opportunity strategies, close plans, and forecasts.
Austin, TX · On-site +1
$170K - $200K/yr
Lead technical resources for CCaaS implementations on client projects. * Create technical documentation for detailed designs and customer requirements. * Ownership and responsibility for end-to-end ...
Austin, TX · On-site +1
$170K - $200K/yr
Lead technical resources for CCaaS implementations on client projects. * Create technical documentation for detailed designs and customer requirements. * Ownership and responsibility for end-to-end ...
Austin, TX · On-site
$170 - $200/hr
Lead technical resources for CCaaS implementations on client projects. * Create technical documentation for detailed designs and customer requirements. * Ownership and responsibility for ...
Austin, TX · On-site
$170 - $200/hr
Lead technical resources for CCaaS implementations on client projects. * Create technical documentation for detailed designs and customer requirements. * Ownership and responsibility for ...
Austin, TX · On-site
$170K - $200K/yr
Lead technical resources for CCaaS implementations on client projects. * Create technical documentation for detailed designs and customer requirements. * Ownership and responsibility for end-to-end ...
Austin, TX · On-site
$170K - $200K/yr
Lead technical resources for CCaaS implementations on client projects. * Create technical documentation for detailed designs and customer requirements. * Ownership and responsibility for end-to-end ...
Austin, TX · On-site
$100 - $120/hr
Leadership, supervisory, or team lead experienceFive9 or other CCaaS certificationsExperience with Salesforce Service CloudExperience with workforce management and analytics toolsFamiliarity with ...
Austin, TX · On-site
$100 - $120/hr
Leadership, supervisory, or team lead experienceFive9 or other CCaaS certificationsExperience with Salesforce Service CloudExperience with workforce management and analytics toolsFamiliarity with ...
$100K - $120K/yr
Experience with Five9 or similar CCaaS platforms * Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring * Working knowledge of Salesforce or ...
Quick apply
$100K - $120K/yr
Experience with Five9 or similar CCaaS platforms * Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring * Working knowledge of Salesforce or ...
$100K - $120K/yr
Experience with Five9 or similar CCaaS platforms * Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring * Working knowledge of Salesforce or ...
$100K - $120K/yr
Experience with Five9 or similar CCaaS platforms * Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring * Working knowledge of Salesforce or ...
Austin, TX · On-site
$100K - $120K/yr
Experience with Five9 or similar CCaaS platforms * Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring * Working knowledge of Salesforce or ...
Austin, TX · On-site
$100K - $120K/yr
Experience with Five9 or similar CCaaS platforms * Strong understanding of call routing, IVR configurations, campaign management, and real-time monitoring * Working knowledge of Salesforce or ...
Remote Duration: 6 -12 months Experience with modern CCaaS platforms such as Five9, Amazon Connect, CXOne, etc... The Business Systems Analyst is the bridge between business needs and technological ...
Remote Duration: 6 -12 months Experience with modern CCaaS platforms such as Five9, Amazon Connect, CXOne, etc... The Business Systems Analyst is the bridge between business needs and technological ...
$9.18 - $10.40
1% of jobs
$10.40 - $11.63
0% of jobs
$11.63 - $12.85
2% of jobs
$12.85 - $14.07
8% of jobs
$14.67 is the 25th percentile. Wages below this are outliers.
$14.07 - $15.29
27% of jobs
The median wage is $15.93 / hr.
$15.29 - $16.51
21% of jobs
$17.24 is the 75th percentile. Wages above this are outliers.
$16.51 - $17.73
25% of jobs
$17.73 - $18.95
6% of jobs
$18.95 - $20.18
3% of jobs
$20.18 - $21.40
1% of jobs
$21.40 - $22.62
4% of jobs
$9
$16
$22
A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.
As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.
To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.
For Ccaas jobs in Texas, the most frequently searched job titles are:
The top searched job categories for Ccaas jobs in Texas are:
Other
Posted 24 days ago
We are seeking an experienced Amazon Connect Developer to design, develop, integrate, and support enterprise Contact Center as a Service (CCaaS) solutions using Amazon Connect, Amazon Lex, Amazon Bedrock, AWS Lambda, and Python.
The ideal candidate will have strong hands-on experience with Amazon Connect, IVR, conversational AI, AWS services, and contact center application development, along with the ability to work across the complete software development lifecycle.
Key ResponsibilitiesDesign and develop end-to-end CCaaS solutions using Amazon Connect, Amazon Lex, and Amazon Bedrock.
Develop and configure IVR call flows, contact flows, routing strategies, and conversational AI solutions.
Integrate Amazon Connect with Amazon Lex, AWS Lambda, Bedrock, APIs, and other AWS services.
Develop application components and integrations using Python.
Participate in requirements gathering, technical design, development, testing, deployment, and production support.
Translate business requirements into scalable and reliable technical solutions.
Participate in application design and architecture discussions and document technical decisions.
Perform code reviews, maintain code repositories, and implement enhancements and fixes.
Develop and execute test strategies and troubleshoot application defects.
Monitor and resolve production issues and recommend preventive solutions to improve system reliability.
Create technical documentation, training materials, support procedures, and knowledge-base documentation.
Collaborate with business stakeholders, architects, developers, QA teams, and other cross-functional teams.
Amazon Connect
Amazon Lex V1/V2
Amazon Bedrock
AWS Agentic AI Services
IVR / Contact Center Concepts
AWS Lambda
Python
AWS cloud services and integrations
Contact Center as a Service (CCaaS)
Conversational AI / Virtual Agents
REST APIs and application integration
Software Development Life Cycle (SDLC)
Production support and troubleshooting
Experience developing conversational AI and virtual-agent solutions using Amazon Lex and Amazon Bedrock.
Experience integrating Amazon Connect with Lambda and other AWS services.
Experience with AWS serverless technologies and cloud-based application development.
Experience with API integrations and enterprise contact center platforms.
Experience working in Agile/Scrum development environments.
Strong analytical, troubleshooting, communication, and collaboration skills.
Bachelor''s degree or foreign equivalent from an accredited institution required.
Three years of progressive experience in the specialty may be considered in lieu of each year of education.
This position may require relocation and/or travel to the assigned work/project location.
Candidates must be legally authorized to work in the United States.
