ZipRecruiter

Log In

1

Ccaas Jobs (NOW HIRING)

Blue Star Partners

CCaaS Business Analyst

Columbus, OH · On-site

$60 - $70/hr

CCaaS Business Analyst Location: Columbus, OH Work Model: Hybrid (Remote Mondays & Fridays; Onsite Tuesdays-Thursdays) Rate: $60-$70/hour Contract Length: 6 months Extension: Strong possibility of ...

Telus Digital

$106K - $150K/yr

Location & Flexibility Our Manager, Product - CCaaS , is an integral part of our CX Transformation team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity ...

Blue Star Partners

CCaaS Business Test Lead

Columbus, OH · On-site

$100/hr

CCaaS Business Test Lead Location: Columbus, OH Work Model for Local Candidates: Hybrid (Tuesday-Thursday onsite, Monday & Friday remote) Work Model for Non-Local Candidates: Travel as needed, likely ...

PrudentRX

CCaaS Platform Engineer

Tampa, FL · Remote

The CCaaS Platform Engineer is responsible for the technical ownership, administration, performance, and continuous optimization of Prudent Rx's Contact Center as a Service (CCaaS) platform and ...

Blue Star Partners

CCaaS Business Test Lead

Columbus, OH · On-site +1

$100/hr

CCaaS Business Test Lead Location: Columbus, OH Work Model for Local Candidates: Hybrid (Tuesday-Thursday onsite, Monday & Friday remote) Work Model for Non-Local Candidates: Travel as needed, likely ...

next page

Showing results 1-20

All JobsCcaas Jobs

Ccaas information

See salary details

$9

$17

$24

How much do ccaas jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for ccaas in the United States is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.75 per hour, depending on experience, location, and employer.

What is a CCaaS?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.

What are the key skills and qualifications needed to thrive in the CCaaS position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

More about Ccaas jobs

What cities are hiring for Ccaas jobs?

Cities with the most Ccaas job openings:

What states have the most Ccaas jobs?

States with the most job openings for Ccaas jobs include:

What job categories do people searching Ccaas jobs look for?

The top searched job categories for Ccaas jobs are:

Ccaas jobs near you
Infographic showing various Ccaas job openings in the United States as of August 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 63% Physical, 3% Hybrid, and 34% Remote job distribution, with an average salary of $37,374 per year, or $18 per hour.

CCaas Data Engineer

Tata Consultancy Service Limited

Charlotte, NC • On-site

$100K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Role - CCaas Data Engineer
Experience Required -4+ Years
Must Have Technical/Functional Skills
• 4+ years of commercial software development experience.
• Design and implement scalable CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech.
• Develop secure, resilient cloud infrastructure on major cloud services provider using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.
• Implement, and optimize CCaaS solutions, including ACD (Automatic Call Distribution), skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.
• Have experience in integrations and migrations leveraging CCaaS APIs and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WebRTC, security configuration, and transition from legacy contact center platforms to Cloud based solutions.
• Design, develop, and maintain data pipelines/models/datasets to support CCaaS data platforms while ensuring data quality, reliability, security, and compliance.
• Experience building and integrating AI/ML solutions such as Xgboost, SARIMA, Prophet, prompt engineering and TensorFlow into production systems.
• Understanding model lifecycle including evaluations, hyperparameters, tuning, and ongoing monitoring, model governance, bias mitigation, and explainability.
• Experience with Agile development, CI/CD, DevOps and Observability.
• Hands on experience with Kafka, Relational, and/or NoSQL databases.
• Understanding of data structures, algorithms, and design patterns
• Looks proactively beyond the obvious for continuous improvement opportunities.
Roles & Responsibilities
• Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success.
Base Salary Range : $100,000 to $130,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Apply