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Ccaas Jobs (NOW HIRING)

INA Solution Inc

CCaaS Architect

Orange, CT · On-site

CCaaS Architect Location: - Orange, CT 06477 USC/GC only CCaaS Architect (Contact Center as a Service): Role: The CCaaS Architect is responsible for designing, delivering and evolving enterprise ...

Tata Consultancy Service Limited

CCaas Data Engineer

Charlotte, NC · On-site

$100K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Role - CCaas Data Engineer Experience Required -4+ Years Must Have Technical/Functional Skills • 4+ years of commercial software development experience. • Design and implement scalable CCaaS and ...

Sitel Corp.

CCaaS Senior Engineer

Indiana, PA · On-site

$90 - $120/hr

We are expanding our elite CCaaS engineering team, and we're looking for exceptional talent to join our Enterprise CCaaS IT team. This is your chance to be part of a dynamic, forward-thinking team ...

Insite Managed Solutions

CCaaS Technology Consultant

Dallas, TX · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a CCaaS Consultant within Insite's Technology Practice, you'll help clients design, implement, and optimize modern contact center solutions. You'll work hands-on with multiple CCaaS platforms to ...

Blue Star Partners

CCaaS Business Analyst

Columbus, OH · On-site

$60 - $70/hr

CCaaS Business Analyst Location: Columbus, OH Work Model: Hybrid (Remote Mondays & Fridays; Onsite Tuesdays-Thursdays) Rate: $60-$70/hour Contract Length: 6 months Extension: Strong possibility of ...

Insite-Managed-Solutions

CCaaS Technology Consultant

Dallas, TX · On-site

$90 - $130/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a CCaaS Consultant within Insite's Technology Practice, you'll help clients design, implement, and optimize modern contact center solutions. You'll work hands-on with multiple CCaaS platforms to ...

Telus Digital

$106K - $150K/yr

Location & Flexibility Our Manager, Product - CCaaS , is an integral part of our CX Transformation team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity ...

BETSOL

CCaaS GCP Product Owner

Broomfield, CO · On-site +1

Contact Center and CCaaS Platform Ownership: 5% * Governance, Security and Compliance: 5% Backlog Ownership, Grooming & Prioritization (35%) * Own and maintain the Contact Center GCP backlog. * Lead ...

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How much do ccaas jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for ccaas in the United States is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the CCaaS position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.

What is a CCaaS?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

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Ccaas jobs near you
Infographic showing various Ccaas job openings in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 74% Physical, 4% Hybrid, and 22% Remote job distribution, with an average salary of $37,374 per year, or $18 per hour.

CCaaS Architect

INA Solution Inc

Orange, CT • On-site

Full-time

Posted 14 days ago

Job description

Job Title:  CCaaS Architect

Location:  – Orange, CT 06477

USC/GC only

CCaaS Architect (Contact Center as a Service):

 

Role: The CCaaS Architect is responsible for designing, delivering and evolving enterprise Contact Center as a Service solutions on modern cloud platforms including Amazon Connect. The role combines deep technical expertise across voice, digital, AI and integrations with strong client-facing consulting skills to translate business outcomes into scalable, secure and cost-optimized contact center architectures. 

This position leads architecture across Discovery, design, delivery and hypercare phases, and serves as the senior technical authority for HCLTech CCaaS engagements globally. 

 

Key Responsibilities 

Architecture and Solution Design 

  • Own end-to-end architecture for CCaaS transformation programs including voice, digital, AI and integrations. 
  • Design High-Level Designs (HLD), Low-Level Designs (LLD), reference architecture and technical solution documents. 
  • Define target-state architecture for Amazon Connect Contact Center. 
  • Design BYOC Premises, BYOC Cloud, hybrid coexistence and cloud-native deployments including Edge, SBC and telephony routing. 
  • Architect integrations with CRM (Salesforce, Dynamics 365, ServiceNow), ERP (SAP), payment gateways, WEM, WFM and analytics. 
  • Define non-functional requirements: availability, resilience, security, scalability, RTO/RPO, MOS, latency and jitter. 

AI, GenAI and Voice Bot Enablement 

  • Design conversational AI and voice bot solutions using Genesys AI Experience, Amazon Lex, Dialogflow CX, Cognigy or Kore.ai. 
  • Architect GenAI use cases with LLMs, Retrieval-Augmented Generation (RAG), agent assist, summarization and knowledge automation. 
  • Define hallucination controls, prompt guardrails, safety monitoring, PII masking and human-in-the-loop escalation. 
  • Establish AI governance including model lifecycle, prompt versioning, evaluation datasets and responsible-AI controls. 

Advisory 

  • Drive client discovery workshops, current-state assessments and CCaaS platform selection. 
  • Author Statements of Work (SOWs), effort estimates, sizing calculators and commercial models. 
  • Deliver executive presentations, technology roadmaps, business cases and Total Cost of Ownership (TCO) analysis. 
  • Present at client steering committees, industry forums and internal capability sessions. 

Delivery Governance and Technical Assurance 

  • Provide architecture oversight across the delivery lifecycle: design, build, test, cutover and hypercare. 
  • Chair Design Authority Boards, Solution Review Boards and Change Advisory Boards on CCaaS engagements. 
  • Own architectural risk register and technical decision log; drive mitigations and trade-off decisions. 
  • Guide delivery teams on IaC, CI/CD, DevOps, SRE, observability and hardening for CCaaS platforms.