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Ccaas Jobs (NOW HIRING)

International SOS

Solutions Architect - CcaaS

Blue Bell, PA · On-site

$60.25 - $79.25/hr

CCaaS Solution Architecture : Lead the design of end-to-end customer engagement solutions using NICE CxOne as the core CCaaS platform. Architect integrated CCaaS and CPaaS solutions, enabling use ...

International SOS

Solutions Architect - CcaaS

Blue Bell, PA · On-site

$60.25 - $79.25/hr

CCaaS Solution Architecture : Lead the design of end-to-end customer engagement solutions using NICE CxOne as the core CCaaS platform. Architect integrated CCaaS and CPaaS solutions, enabling use ...

Blue Star Partners

CCaaS Business Analyst

Columbus, OH · On-site

$60 - $70/hr

CCaaS Business Analyst Location: Columbus, OH Work Model: Hybrid (Remote Mondays & Fridays; Onsite Tuesdays-Thursdays) Rate: $60-$70/hour Contract Length: 6 months Extension: Strong possibility of ...

International SOS

Solutions Architect - CcaaS

Blue Bell, PA · On-site

$60.25 - $79.25/hr

Responsibilities : • CCaaS Solution Architecture: Lead the design of end-to-end customer engagement solutions using NICE CxOne as the core CCaaS platform. Architect integrated CCaaS and CPaaS ...

Telus Digital

$120K - $145K/yr

Location & Flexibility Our Manager, Product - CCaaS , is an integral part of our CX Transformation team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity ...

HPTech Inc.

CCaas Data Engineer - w2 contract

Charlotte, NC · On-site

$111K - $134K/yr

CCaas Data Engineer Location: Sunrise, FL (or) Charlotte, NC (Onsite) Key Skills: CCaaS/CTI/CRM, IVA, IVR, Java, Microservices, Springboot, Kafka, AI/ML(Sarima/Prophet), Release Management(Maven/Git)

Blue Star Partners

CCaaS Business Test Lead

Columbus, OH · On-site

$100/hr

CCaaS Business Test Lead Location: Columbus, OH Work Model for Local Candidates: Hybrid (Tuesday-Thursday onsite, Monday & Friday remote) Work Model for Non-Local Candidates: Travel as needed, likely ...

TTEC Digital

Executive Director CCaaS

Austin, TX · On-site +1

$200K - $240K/yr

As the Executive Director Professional Services, CCaaS, you will manage projects and teams on the most complex Contact Center applications imaginable. You are the overall project owner and spearhead ...

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How much do ccaas jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for ccaas in the United States is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.75 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

For roles related to CCaaS (Contact Center as a Service), high-paying positions such as sales managers, technical support leads, or account executives can sometimes earn $4,000 or more weekly through commissions, bonuses, or performance-based pay. These roles often require strong communication skills, industry experience, and sometimes certifications, but typically do not require a college degree. Success in these jobs depends on sales ability, technical knowledge, and experience in customer service environments.

What are the key skills and qualifications needed to thrive in the Ccaas position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

What is a CCaaS job description?

A CCaaS (Contact Center as a Service) job involves managing and supporting cloud-based customer contact solutions, including overseeing software deployment, troubleshooting technical issues, and ensuring smooth communication channels. Roles often require knowledge of contact center platforms, customer service skills, and familiarity with cloud technologies. These positions may also involve monitoring system performance and collaborating with IT teams to optimize service delivery.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.

What is a CCaaS job?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

How can I make 2000 a week working from home?

CCaaS (Contact Center as a Service) roles often involve customer support or sales, which can be performed remotely. To earn $2000 weekly, individuals typically need to work full-time hours, have strong communication skills, and may benefit from performance-based incentives or commissions. Building experience and utilizing relevant tools like CRM software can also improve earning potential.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized technical support, such as Customer Service Managers or Technical Support Directors, with salaries reaching six figures. These positions typically require extensive experience, leadership skills, and industry-specific knowledge, often supplemented by relevant certifications or advanced training.
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Solutions Architect - CcaaS

International SOS

Blue Bell, PA • On-site

$60.25 - $79.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
Now, we're looking for talented individuals to join our team and make a difference.
Purpose of Job:
H3S Digital Assistance is seeking an experienced Solutions Architect specializing in Contact Center as a Service (CCaaS) with strong integration expertise to design, deliver, and support scalable end-to-end customer engagement solutions. This role is responsible for architecting holistic solutions that seamlessly connect CCaaS, CPaaS, bespoke CRM integrations, and Digital platforms, enabling consistent omnichannel customer experiences across voice and digital touch points within multiple domains and operational wokflows. The ideal candidate combines deep CCaaS platform knowledge with strong integration and API design skills, and serves as a trusted technical advisor. Responsible for maintaining architecture standards, bridging business requirements and technical execution, working closely with Product Directors, Product Managers, technology teams and delivery teams. Past experience with a Contact Center Solution required.
Essential Job Duties and Responsibilities:
  • CCaaS Solution Architecture: Lead the design of end-to-end customer engagement solutions using NICE CxOne as the core CCaaS platform. Architect integrated CCaaS and CPaaS solutions, enabling use cases such as outbound notifications, proactive engagement, and digital-first journeys. Design omnichannel customer flows across voice, digital voice, SMS, chat, email, and other messaging platforms.
  • NiCE inContact Platform Expertise: Configure and optimise NICE CxOne capabilities, including studio workflows, digital channels, routing strategies. Lead integration design and deployment for NiCE with a case management system. Support platform governance across environments (DEV, UAT, PROD), releases, and upgrades. Advise on best practice for scalability, high availability, and security.
  • CPaaS Integration & Orchestration: Consider, design and implement CPaaS integrations (e.g. SMS, WhatsApp, Digital Voice/VOIP) that complement CCaaS workflows. Enable event-driven and API-based orchestration between CPaaS, CCaaS, CRM, Digital Applications, and downstream systems. Ensure consistent customer context and interaction history across all engagement channels.
  • CRM & Bespoke Integrations: Architect custom integrations between NICE CxOne, Case Management System (CRM), and CPaaS platforms where applicable. Enable capabilities such as CTI, screen pop, customer data syncronisation, and reporting.
  • Stakeholder Engagement: Engage with stakeholders across the organization to understand business requirements, communicate architectural decisions, and gain buy-in for strategic initiatives.
  • Technology Innovation: Stay abreast of emerging technologies, trends, and industry developments, evaluating their potential impact on the organization and driving innovation through the adoption of new tools and methodologies.
  • Delivery Enablement & Documentation: Produce solution architecture diagrams, integration specific s, and configuration documentation. Support delivery teams during implementation and testing. Promote reusable patterns and standards for CCaaS and CPaaS integrations.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams including software development, data science, UX/UI design, and product management to deliver integrated digital solutions that meet business needs.
  • Risk Management: Identify potential risks and vulnerabilities associated with digital solutions, implementing proactive measures to mitigate security, privacy, compliance, and regulatory concerns.
  • Digital Technology Strategy: Participate in building the digital technology strategy with Digital CTO, H3S CPO, Director, Products, H3S Head of Engineering and other architects.

#Americas
Qualifications:
Required Skills and Knowledge:
  • Proven experience of at least 7+ years in solutions engineering, or system integrations with a strong focus on customer engagement solutions.
  • Hands on experience implementing Nice CxOne and/or Genesys in production environments, desired.
  • Experience integrating CCaaS and CPaaS platforms for end-to-end customer journeys, is a plus.
  • Experience with bespoke CRM integrations and Digital Application integrations, using APIs and event-based architecture.
  • Good product understanding and knowledge of product lifecycle.
  • Expertise in cloud technologies (e.g., AWS, Azure, Google Cloud), microservices architecture, APIs, DevOps practices, and agile methodologies.
  • Knowledge of web development or mobile app development, business modeling, database concepts and project management - preferably using Agile Development Methodologies.
  • Good oral, written and presentation skills, with ability to organize and present technical material in an easily understood manner.
  • Good oral, written and presentation skills, with ability to organize and present technical material in an easily understood manner.
  • Ability to communicate detailed, persuasive information to all stakeholders - verbally and in writing
  • Strong problem-solving skills and willingness to roll up one's sleeves to get the job done

Qualifications (cont.)
  • Experience working in a multi-cultural international organization is a plus
  • Working knowledge of product development architecture
  • Excellent knowledge of User Centered Design principles & design quality standards
  • Excellent oral and written communication

Required Qualifications:
  • Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
  • Certifications such as TOGAF, AWS Certified Solutions Architect, or equivalent are highly desirable.

Required Languages:
  • English to a very high standard written and oral

Travel / Rotation Requirements:
  • Occasional travel will be required as dictated by business need

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By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.
13,000 experts | 1,200+ locations | 90 countries | 110+ languages
Start your journey with us today. Apply now!

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