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Ccaas Jobs (NOW HIRING)

Cisco

CCaaS Account Executive - Commercial

Phoenix, AZ · On-site +1

$218K - $315K/yr

Your Impact As a CCaaS Account Executive, you will serve as a strategic advisor to customers, helping them navigate complex business and technology decisions. You will bring deep architectural ...

TELUS Digital

Program Manager, Delivery - CCaaS

The Program Manager, Delivery - CCaaS will lead the delivery of contact center technology programs, managing cross-functional teams and ensuring successful project execution within budget and scope.

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How much do ccaas jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for ccaas in the United States is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the CCaaS position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.

What is a CCaaS?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

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Ccaas jobs near you
Infographic showing various Ccaas job openings in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 74% Physical, 4% Hybrid, and 22% Remote job distribution, with an average salary of $37,374 per year, or $18 per hour.

Account Executive - Digital Sales - CCaaS

TTEC Digital

Austin, TX • On-site, Remote

$135K - $170K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 6 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
Position Overview
TTEC Digital is seeking a high-performing Enterprise Account Executive to drive new business growth across our CCaaS and Customer Experience solutions portfolio.
This is a hunter-focused individual contributor role responsible for identifying, developing, and closing new logo opportunities within enterprise and upper mid-market organizations. The ideal candidate has a proven track record selling complex technology and services solutions, generating pipeline independently, and navigating multi-stakeholder sales cycles.
Success in this role requires a consultative approach, executive-level relationship building, and the ability to position both technology and professional services solutions that help organizations transform customer experience operations.
Key Responsibilities
  • Generate new business revenue through the sale of CCaaS, AI, customer experience, and digital transformation solutions
  • Develop and execute strategic account plans to identify and penetrate target accounts
  • Prospect and create pipeline through outbound business development activities, partner relationships, networking, referrals, and industry engagement
  • Engage executive stakeholders, including CIOs, COOs, Customer Experience leaders, Contact Center leaders, and Operations executives
  • Lead complex sales cycles from initial discovery through contract negotiation and close
  • Collaborate with Solution Architects, Consulting, Delivery, and Partner teams to develop tailored customer solutions
  • Position multi-vendor CCaaS and CX solutions aligned to customer business objectives
  • Manage sales opportunities, forecasting, and pipeline activity within CRM systems
  • Respond to RFPs, develop business cases, and present solution recommendations to executive audiences
  • Consistently achieve or exceed annual revenue and quota targets
  • Establish trusted advisor relationships with customers and technology partners

Required Qualifications
  • 10+ years of mid market to enterprise level consultative solution-selling experience
  • 4+ years sales experience in CCaaS, Contact Center, CX, SaaS, Customer Service Technology
  • Proven success generating net-new business opportunities and closing complex enterprise deals
  • Demonstrated track record achieving or exceeding sales quotas
  • Experience managing multi-stakeholder sales processes with enterprise organizations
  • Strong understanding of customer experience operations, contact center modernization, cloud migration, AI, automation, or related technologies
  • Ability to engage executive decision-makers and influence business outcomes
  • Experience coordinating cross-functional teams throughout the sales process
  • Strong presentation, negotiation, communication, and relationship-building skills

Preferred Qualifications
  • Experience selling CCaaS, customer experience, AI, workforce optimization, and contact center transformation solutions within one or more leading ecosystems, including NICE CXone, Genesys Cloud, Zoom Contact Center, Five9, Cisco, Microsoft, Google, or Cognigy.
  • Proven success selling complex technology and professional services engagements, including six-figure to multi-million-dollar opportunities.
  • Established relationships with enterprise contact center, customer experience, IT, and operations leaders.

What Makes Someone Successful in This Role
  • Hunter mentality with a passion for creating opportunities
  • Self-starter who operates effectively with minimal direction
  • Strong business acumen and consultative selling skills
  • Highly organized with disciplined pipeline management
  • Comfortable navigating ambiguity and building new markets
  • Team-oriented collaborator who works effectively across sales, consulting, delivery, and partner organizations

$135,000 - $170,000 a year
This position is eligible to participate in an annual incentive program. Actual compensation offered to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following:
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.
We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
#LI-Remote
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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