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Ccaas Jobs (NOW HIRING)

ClifyX

CCaaS-Five9-GCP-Senior Engineer

Phoenix, AZ · On-site

$54.75 - $70.75/hr

ClifyX is a company that specializes in cloud solutions, and they are seeking a Senior Engineer with expertise in CCaaS and Google Cloud Platform. The role involves designing and implementing ...

Cisco

CCaaS Account Executive - Commercial

Phoenix, AZ · On-site +1

$218K - $315K/yr

Your Impact As a CCaaS Account Executive, you will serve as a strategic advisor to customers, helping them navigate complex business and technology decisions. You will bring deep architectural ...

TELUS Digital

Program Manager, Delivery - CCaaS

The Program Manager, Delivery - CCaaS will lead the delivery of contact center technology programs, managing cross-functional teams and ensuring successful project execution within budget and scope.

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How much do ccaas jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for ccaas in the United States is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the CCaaS position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.

What is a CCaaS?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

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Ccaas jobs near you
Infographic showing various Ccaas job openings in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 74% Physical, 4% Hybrid, and 22% Remote job distribution, with an average salary of $37,374 per year, or $18 per hour.

Solution Advisor, CCaaS and Contact Center Solutions

Bluewave Technology Group

Remote

Full-time

Medical, Retirement, PTO

Re-posted 12 days ago

Job description

As a Solution Advisor at Bluewave focused on CCaaS & Contact Center Solutions, you will lead discovery, deal support, and solution development for client engagements focused on Contact Center as a Service (CCaaS) and related CX, EX, and AI solutions.
In this role, you'll partner closely with Sales, Client Success, Delivery, clients, and strategic technology partners to translate business objectives into practical solution paths, vendor shortlists, and executable roadmaps that improve customer experience, agent productivity, and operational efficiency.
You will serve as a trusted advisor to enterprise and upper mid-market clients, with a strong emphasis on requirements definition, vendor evaluation, comparative analysis, and moving work forward with urgency and clarity.
You bring strong consultative skills, structured thinking, natural curiosity, and the activation energy to turn complex client environments into clear recommendations, practical deliverables, and next steps that keep momentum high.
What you'll do
Client discovery and assessment
  • Lead structured discovery sessions with business, technology, and operations stakeholders across Contact Center, CX, IT, Security, Compliance, and Finance.
  • Analyze current-state environments, including contact flows, channels, workforce management, quality management, analytics, and integrations across CRM, ticketing, knowledge, and unified communications platforms.
  • Identify pain points and constraints across people, process, technology, and customer experience outcomes such as first contact resolution, CSAT, NPS, handle time, and staffing efficiency.
  • Develop clear, prioritized requirements workbooks, assessment outputs, and gap analyses for CCaaS and contact center initiatives.

Solution architecture and design
  • Collaborate with clients and potential suppliers to shape future-state CCaaS and contact center approaches across voice, chat, email, SMS, social, video, and in-app messaging channels.
  • Help define approaches for IVR, virtual agents, self-service, agent assist, workflow automation, and related AI-enabled use cases.
  • Map vendor capabilities to client requirements, including security, compliance, data residency, integration, licensing, and budget considerations.
  • Translate working sessions into clear solution diagrams, evaluation materials, migration approaches, and phased roadmaps that are practical for client teams to execute and useful for Bluewave teams to reuse.

Vendor evaluation and comparative analysis
  • Maintain strong working knowledge of major CCaaS and contact center platforms such as Genesys, NICE, Five9, Talkdesk, Cisco, Avaya, RingCentral, 8x8, inContact, and related providers.
  • Maintain familiarity with adjacent CX and AI ecosystem tools such as Cresta, Zenarate, Level AI, SuccessKPI, and similar platforms.
  • Build and present vendor comparison matrices and shortlists that clearly outline functional strengths and weaknesses, architectural fit, operational complexity, roadmap alignment, and commercial considerations.
  • Support RFI and RFP development, response evaluation, and final recommendation presentations.

Sales enablement and deal support
  • Act as the primary technical and functional resource on CCaaS and contact center pursuits from early qualification through close.
  • Participate in client calls, workshops, and executive briefings to clarify requirements, shape opportunity strategy, and position solutions effectively.
  • Address objections, risks, assumptions, and trade-offs in a clear and business-oriented way.
  • Develop presentation materials, solution briefs, and ROI narratives tailored to each client's business case.

Thought leadership and practice development
  • Contribute to and refine frameworks, questionnaires, templates, and assessment tools for CCaaS and contact center engagements.
  • Help create repeatable processes, artifacts, and deliverables that strengthen Bluewave's ability to scale high-quality work across the team.
  • Track market trends in CX, AI, self-service, workforce management, and customer journey orchestration, and translate them into practical guidance for clients and internal teams.
  • Deliver internal training and enablement for Sales, Client Success, and fellow Solution Advisors on CCaaS fundamentals, vendor landscape, and opportunity qualification.
  • Help author internal guides, playbooks, best practices, and customer-facing decision frameworks.
What you'll bring
  • 5+ years of experience in a Contact Center, CCaaS, or CX technology role such as Solution Architect, Pre-Sales Engineer, Contact Center Engineer, CX Consultant, or similar.
  • Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent practical experience.
  • Technical curiosity coupled with results-oriented activation energy.
  • Demonstrated experience designing, evaluating, and/or implementing CCaaS solutions.
  • Experience as a contact center operator, executive, and/or decision-maker is a strong plus.
  • Strong understanding of IVR, IVA, virtual agents, self-service, agent assist, and workflow automation use cases.
  • Experience with workforce management, quality management, interaction analytics, and reporting or BI in contact center environments.
  • Proven ability to lead requirements discovery with business and IT stakeholders.
  • Proven ability to build comparison and decision frameworks and explain trade-offs clearly.
  • Strong presentation skills, including the ability to present complex architectures and options to non-technical executives.

It's a plus if you've got
  • Relevant certifications, including vendor-specific CCaaS, contact center, or CX certifications.
  • Familiarity with AI-driven analytics and agent assist tools, including real-time transcription, summarization, coaching, and predictive CSAT capabilities.
  • Familiarity with security, compliance, and privacy requirements in regulated industries, including PCI, HIPAA, HITRUST, GDPR, call recording, and redaction considerations.
  • Familiarity with UC and collaboration ecosystems such as Microsoft Teams, Zoom, and Webex, and how they intersect with contact center environments.
  • Comfort building TCO and ROI models and framing the financial impact of technology decisions.
  • Strong proficiency in Excel and PowerPoint.
  • Strong written deliverable skills, including discovery workbooks, strategic blueprints, provider comparison matrices, and executive summaries.
Work Location
This is a full-time, remote role based in the United States. Occasional travel may be required for client meetings, internal collaboration sessions, and industry events.
Eligibility
Bluewave is an E-Verify employer.
We are not sponsoring work visas for this position at this time.
Compensation and Benefits
Compensation
  • Annual base salary range: $110,000-$140,000
  • Annual estimated commission potential: $20,000-$50,000
  • Annual on-target earnings range: $130,000-$190,000
  • The above salary and commission ranges are provided as a good faith estimate for this role. The actual offer presented will align to the role, candidate's location, and extent to which a candidate matches the experience and qualifications for the role. Actual earned commissions will be calculated based on the Solution Advisor Commission plan.

Benefits: Full benefits package including health insurance options, generous 401(k) match, Open PTO, Paid Parental Leave, and more.
Selection Process
We are grateful for your interest in this opportunity. Should you decide to apply, you may encounter the following steps:
  • Assessment: Predictive Index assessment to help us better understand your work styles and behaviors
  • Interviews: May include interviews with the hiring manager, Solution Advisory leadership, and other key stakeholders

Candidates who successfully demonstrate alignment with the role at each stage will advance through the process.
Bluewave is a technology advisory and sourcing partner that helps companies with complex needs acquire and manage the right IT, cloud, network, security, CX, and telecom solutions. Our experts draw on deep industry experience and data-backed frameworks to help organizations of all sizes make confident technology decisions that drive meaningful business outcomes.

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