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TELUS Digital

Program Manager, Delivery - CCaaS

The Program Manager, Delivery - CCaaS will lead the delivery of contact center technology programs, managing cross-functional teams and ensuring successful project execution within budget and scope.

Telus Digital

$180K - $224K/yr

The Opportunity The Senior Manager, Solutions Architecture for Genesys CCaaS is a technical pre-sales role responsible for designing and architecting modern cloud contact center solutions leveraging ...

Telus Digital

$124K - $156K/yr

Location and Flexibility Our Program Manager, Delivery - CCaaS will be an integral part of our CX Transformation team at TELUS Digital. This role will have the option to be in a Work From Near ...

HPTech Inc.

CCaaS Cloud Engineer (W2 Contract)

Charlotte, NC · On-site

$54.50 - $72.75/hr

Five9 * Strong CCaaS domain knowledge. * Experience working in Google Cloud Platform environments. Technical Skills: * BigQuery * Big Data/Data Engineering * PostgreSQL * Data Platforms * Data ...

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How much do ccaas jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for ccaas in the United States is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.75 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

For roles related to CCaaS (Contact Center as a Service), high-paying positions such as sales managers, technical support leads, or account executives can sometimes earn $4,000 or more weekly through commissions, bonuses, or performance-based pay. These roles often require strong communication skills, industry experience, and sometimes certifications, but typically do not require a college degree. Success in these jobs depends on sales ability, technical knowledge, and experience in customer service environments.

What are the key skills and qualifications needed to thrive in the Ccaas position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

What is a CCaaS job description?

A CCaaS (Contact Center as a Service) job involves managing and supporting cloud-based customer contact solutions, including overseeing software deployment, troubleshooting technical issues, and ensuring smooth communication channels. Roles often require knowledge of contact center platforms, customer service skills, and familiarity with cloud technologies. These positions may also involve monitoring system performance and collaborating with IT teams to optimize service delivery.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.

What is a CCaaS job?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

How can I make 2000 a week working from home?

CCaaS (Contact Center as a Service) roles often involve customer support or sales, which can be performed remotely. To earn $2000 weekly, individuals typically need to work full-time hours, have strong communication skills, and may benefit from performance-based incentives or commissions. Building experience and utilizing relevant tools like CRM software can also improve earning potential.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized technical support, such as Customer Service Managers or Technical Support Directors, with salaries reaching six figures. These positions typically require extensive experience, leadership skills, and industry-specific knowledge, often supplemented by relevant certifications or advanced training.
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Ccaas jobs near you
IT Engineer (Voice, Network, Systems & CCaaS)

IT Engineer (Voice, Network, Systems & CCaaS)

Roadrunner

Downers Grove, IL • On-site

$100K - $110K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Roadrunner Freight rating

6.7

Company rating: 6.7 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

IT is the operational backbone at Roadrunner.
We operate a high-reliability logistics network where real-time communication, system uptime, and contact center performance are critical. When voice systems fail or the contact center degrades, operations slow down immediately.
This role exists to ensure that doesn't happen.
We are looking for a hands-on, high-ownership engineer who can operate across voice, network, and CCaaS platforms-someone who can design, stabilize, and evolve systems, not just support them.
This is not a ticket-driven role. This is a role for someone who wants to own outcomes.What you'll do
1. Lead voice platform evolution
  • Own and support Cisco voice environment (CUCM, Unity, Jabber)
  • Drive execution of the Cisco → Microsoft Teams voice migration
  • Ensure call quality, reliability, and scalability across the enterprise
  • Troubleshoot complex voice issues across network, carrier, and platform layers

2. Own and scale CCaaS platform (Five9, Zoom, Nice)
  • Act as a core technical owner for our CCaaS initiative
  • Lead stabilization and optimization of the current CCaaS (Five9) environment and future Zoom or Nice post-deployment
  • Design and improve call flows, routing logic, and agent experience
  • Support integrations (SSO, voice routing, APIs, backend systems)
  • Partner with business stakeholders to translate operational needs into technical solutions

3. Operate across network and connectivity layers
  • Work across network paths (LAN/WAN, SD-WAN, ISP, SASE) to ensure reliable voice and CCaaS performance
  • Identify and resolve latency, jitter, and routing issues impacting real-time systems
  • Partner with network engineering to improve resilience and performance

4. Build stability and eliminate recurring issues
  • Identify systemic issues and eliminate root causes
  • Drive automation and operational improvements
  • Improve monitoring, alerting, and observability across platforms
  • Move environments from reactive support to predictable, stable operations

5. Contribute to secure and scalable infrastructure
  • Support security initiatives (identity, endpoint, monitoring)
  • Ensure platforms are aligned with security and compliance requirements
  • Design with long-term scalability in mind

What you bring
Must-haves (non-negotiable)
  • Proven experience owning voice and CCaaS platforms-not just supporting them
  • Hands-on experience with Cisco UC (CUCM) and Microsoft Teams Voice
  • Experience with contact center platforms
  • Strong understanding of network fundamentals impacting real-time traffic (latency, QoS, routing)
  • Ability to troubleshoot across multiple layers (endpoint → network → platform → carrier)
  • Experience supporting or participating in platform migrations or transformations

Nice-to-haves (differentiators)
  • Experience with Direct Routing, SIP, CUBE, or carrier integrations
  • Exposure to SASE / SD-WAN (e.g., Cato)
  • Experience integrating CCaaS with CRM or backend systems
  • Scripting/automation experience (PowerShell, APIs)
  • Experience improving monitoring/observability (SolarWinds or similar)

How you operate
  • You take ownership and drive issues to resolution
  • You think in systems, not tickets
  • You are comfortable operating across multiple domains
  • You challenge the status quo and simplify complexity
  • You communicate clearly with both technical and business teams
  • You prioritize stability, scalability, and long-term outcomes

About Roadrunner
We're not just moving freight; we're reimagining long-haul shipping. Our Smart Network™ offers more direct long-haul metro-to-metro routes than any other nationwide LTL carrier in the United States, with service extending into Canada and Mexico and terminals across 40+ metro markets. Powered by AI and machine learning, our operations platform ensures real-time tracking, custodial control, and full shipment visibility. With driver teams executing over-the-road (OTR) moves - and no freight moving on rail - customers experience industry-leading transit times, minimal rehandling, and dramatically reduced risk of loss or damage.
Our 900+ owner-operators benefit from scheduled freight, fewer touches by design, consistent long-haul density, and a differentiated metro-to-metro model that creates predictable earning opportunities.
This precision and performance have earned Roadrunner national recognition by over 3,000 shippers, and was ranked this year #1 in Operations, #1 in Technology, and #1 in Value in the Quest for Quality Awards, as well as honors as a Top 100 Trucking Company by Inbound Logistics and a Top Tier Service Carrier by Mastio.
We're growing fast. Roadrunner is building something special with great people, a winning culture and a differentiated service offering in the marketplace. Join us today to grow your career!
We Run Safe. We Run Smart. We Run Together.
Compensation & Setup
  • $100,000 -$110,000 per year
  • Hybrid (Downers Grove, IL)
  • Full benefits package including medical, dental, vision, 401(k), PTO.

Physical Demands and Work Environment
The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Physical Demands
  • Sedentary physical activity performing non- strenuous daily activities of an administrative nature.
  • While performing the duties of the job, the employee is regularly required to sit, walk, stand, reach/handle items, work with the fingers, and talk and hear others in conversations via the phone or in person.

Work Environment
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The noise level in the work environment is usually moderate.

* The above statements reflect the general details necessary to describe the principal functions of the position and are not intended to be all inclusive. The position and any of the requirements listed above are subject to change at any time according to the changing needs of the company.
* Roadrunner is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
* We will not accept unsolicited candidates from external recruiters or recruiting agencies. Thank you!
#LI-HybridDowners Grove, IL

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