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Ccaas Jobs (NOW HIRING)

Telus Digital

$180K - $224K/yr

The Opportunity The Senior Manager, Solutions Architecture for Genesys CCaaS is a technical pre-sales role responsible for designing and architecting modern cloud contact center solutions leveraging ...

Telus Digital

$124K - $156K/yr

Location and Flexibility OurProgram Manager, Delivery - CCaaS,will be based remotely OR in one of our office locations: Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC. The Opportunity ...

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How much do ccaas jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for ccaas in the United States is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.75 per hour, depending on experience, location, and employer.

What is a CCaaS job?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

What are the key skills and qualifications needed to thrive in the Ccaas position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.
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Ccaas jobs near you
Infographic showing various Ccaas job openings in the United States as of May 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 70% Physical, 5% Hybrid, and 25% Remote job distribution, with an average salary of $37,374 per year, or $18 per hour.

VP, CX Transformation (CCaaS)

Inizio Partners

Dallas, TX • On-site

Full-time

Posted 23 days ago

Job description

VP, CX Transformation (CCaaS)

Dallas, Texas, United States

Job Description

Overall, 15 years of experience and minimum 8 years hands-on experience in leading and selling CX solutions on an enterprise level or large-scale deployments. Experience in handling large accounts, stakeholder management, account planning. Responsible for driving CX revenue and account growth by identifying new buying centers and opportunities in the client environment. Build and maintain strong relationships with clients and help drive CX engagements with the client. Be the onshore point of contact for any client escalations. Works with offshore and internal technical teams to steer the project delivery and relationship. Strong expertise in CCaaS solutions like NICE, Genesys, AWS. Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage. Basic understanding of Voice Telephony (Avaya, Cisco, Genesys, AWS Connect) & Data Networks (basics of MPLS, Internet, VLAN etc.) and Communication process is an add-on. Understanding of GenAI, LLMs, Systems Integration & deployment models. Excellent communication & presentation skills are highly required. Proficient in working with cross-functional teams. Ready to work in flexible time zones as per client requirement. Effective leadership and influencing skills in the application of CX and GenAI.

Basic Qualifications

Bachelor's degree in computer science, Linguistics, or related technical field. At least 5 years' experience in CX Solution Architect role. 10+ years' experience in Account Management, Stakeholder Management.

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