ZipRecruiter

Log In

1

Ccaas Jobs in Georgia (NOW HIRING)

Sangoma

Engineering Team Lead - CX/CCaaS Platform(Remote)

Atlanta, GA · On-site +1

$98K - $129K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Engineering Team Lead - CX/CCaaS Platform Build It. Scale It. Lead by Example. At Sangoma, we build the technology that keeps businesses connected. Our cloud communications portfolio powers millions ...

Zelis

Director, Contact Center Technology

Atlanta, GA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Own the vision and strategy for CCaaS platforms, including NICE CXone and future-state technologies. * Drive modernization initiatives across voice, digital channels, IVR, routing, self-service, AI ...

Sangoma

Director of Marketing

Atlanta, GA · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

Director of Marketing - Remote US or Canada Sangoma is a global leader in business communications, delivering Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS ...

Accelecom

Inside Sales - GA

Sandy Springs, GA · On-site

Voice Solutions (UCaaS & CCaaS) Required Skills & Qualifications: * Team player * Strong analytical & technical skills * Strong interpersonal & communications skills * Strong relationship development ...

next page

Showing results 1-20

All JobsCcaas JobsCcaas Jobs in Georgia

Ccaas information

See Georgia salary details

$8

$15

$20

How much do ccaas jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for ccaas in Georgia is $15.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $15.82 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the CCaaS position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.

What is a CCaaS?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

What are popular job titles related to Ccaas jobs in Georgia?

For Ccaas jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Ccaas jobs in Georgia look for?

The top searched job categories for Ccaas jobs in Georgia are:

Ccaas jobs near you
Infographic showing various Ccaas job openings in Georgia as of August 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 73% Physical, 4% Hybrid, and 23% Remote job distribution, with an average salary of $31,558 per year, or $15.2 per hour.

CCaaS Technology Consultant

Insite Managed Solutions

Atlanta, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

*Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

*This position is not open to candidates in: California, Massachusetts, New York, New Jersey, Oregon, Connecticut, Minnesota, Colorado

Curious? Join the Insite Journey!

Full-Time, In Office 1336 SE 47th St, Cape Coral, FL 33904 OR Dallas, TX, OR Atlanta, GA, Up to 50% Travel

Why join Insite? 401k, PTO, and benefits (health, vision, dental, short/long term disability, and more eligibility within 1 month of start date). We also offer rotating employee events and activities, Hawaiian Fridays, and employee celebrations!

Are you a good fit for our team? Insite’s purpose is to help people win. We seek individuals that enjoy working in a collaborative environment and celebrate continuous improvement. We also seek people that strongly resonate with our Core Tenets: Embrace the Journey, Stay Curious, Be Exceptional, and Succeed Together!

As a CCaaS Consultant within Insite's Technology Practice, you'll help clients design, implement, and optimize modern contact center solutions. You'll work hands-on with multiple CCaaS platforms to configure solutions, support migrations, improve existing environments, and solve complex technical challenges. In this role you'll partner closely with clients to understand their goals, recommend the right approach, and deliver technology solutions that improve customer experience, agent performance, and business results.

How you can be Exceptional in this role:

  • Assess, configure, and optimize contact center technology environments, including IVR, routing, integrations, reporting, and platform configuration
  • Design and implement CCaaS solutions while advising clients on platform capabilities, architecture, vendor selection, and technology strategy
  • Lead and support platform evaluations, RFPs, implementations, migrations, upgrades, and optimization initiatives
  • Design, build, configure, and document IVR applications, routing logic, call flows, and omnichannel customer experiences
  • Configure, validate, and support integrations with CRM, WFM, QA, AI, and third-party applications
  • Monitor, troubleshoot, and optimize platform performance to improve customer and agent experiences
  • Present technical findings and recommendations to operational and executive stakeholders
  • Collaborate with internal consultants, implementation teams, and client stakeholders to deliver scalable, sustainable solutions
  • Manage multiple client engagements while maintaining strong organization and delivery discipline

How you will help us Succeed together:

  • 5+ years of experience in contact center operations, CCaaS technology, consulting, professional services, or BPO environments
  • Hands-on experience implementing, configuring, administering, or optimizing enterprise CCaaS platforms
  • Experience with one or more leading CCaaS platforms, including Five9, NICE CXone, RingCentral, or similar technologies
  • Experience designing and configuring IVRs, routing strategies, queues, skills, digital channels, reporting, and platform integrations
  • Experience supporting or leading CCaaS implementations, migrations, upgrades, and technology transformations
  • Ability to assess business requirements and translate them into scalable technology solutions
  • Strong troubleshooting, analytical, documentation, communication, and presentation skills
  • Proficiency with PowerPoint and Excel

How you can Stand out:

  • Experience supporting technology assessments, vendor evaluations, or RFP processes
  • Experience in consulting, advisory, or digital transformation environments
  • Knowledge of AI-enabled customer experience technologies, including conversational AI, virtual agents, agent assist, and automation
  • Lean, Six Sigma, or other process improvement certification or applied experience
Equal Opportunity Employer M/F/D/V