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Ccaas Jobs in Georgia (NOW HIRING)

Accenture

Gemini Enterprise for CX Specialist

Atlanta, GA · On-site

$70K - $196K/yr

Designs, configures and implements GECX CCaaS solutions in client environments and integrates it within client's end-to-end architecture, requirements and technological constraints. * Works with ...

United Airlines

Principal Solution Architect

Atlanta, GA · On-site +1

The role combines deep CCaaS architecture expertise, AI-driven customer experience solutions, and pre-sales/GTM leadership to deliver business outcomes through modern customer engagement technologies.

New

Opkalla

Technology Advisor

Atlanta, GA · On-site

$111K - $112K/yr

We assist clients with research, design and deployment of IT services in the areas of Cloud Infrastructure, Cybersecurity, Networking and UCaaS & CCaaS. Opkalla takes a "Best of Breed" approach with ...

Page Mechanical Group, Inc.

Technology Advisor

Atlanta, GA · On-site

$110 - $170/hr

We assist clients with research, design and deployment of IT services in the areas of Cloud Infrastructure, Cybersecurity, Networking and UCaaS & CCaaS. Opkalla takes a "Best of Breed" approach with ...

Rollins, Inc.

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site +1

$100K - $138K/yr

Design and implement scalable CCaaS, UCaaS, and enterprise telephony architectures * Develop architecture standards, platform roadmaps, and technical governance practices * Evaluate emerging ...

MissQuito

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site

$120 - $180/hr

Design and implement scalable CCaaS, UCaaS, and enterprise telephony architectures * Develop architecture standards, platform roadmaps, and technical governance practices * Evaluate emerging ...

New

NICE

Senior Partner Enablement Manager

Atlanta, GA · Hybrid

Experience in CX (contact center, CCaaS) industry or working with CX-focused products * Background in consulting or systems integration, with an understanding of how GSIs structure and staff delivery ...

Rollins, Inc

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site

$100K - $138K/yr

Design and implement scalable CCaaS, UCaaS, and enterprise telephony architectures * Develop architecture standards, platform roadmaps, and technical governance practices * Evaluate emerging ...

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How much do ccaas jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for ccaas in Georgia is $15.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $15.82 per hour, depending on experience, location, and employer.

What is a CCaaS?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.

What are the key skills and qualifications needed to thrive in the CCaaS position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

What are popular job titles related to Ccaas jobs in Georgia?

For Ccaas jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Ccaas jobs in Georgia look for?

The top searched job categories for Ccaas jobs in Georgia are:

Ccaas jobs near you
Infographic showing various Ccaas job openings in Georgia as of August 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 64% Physical, 3% Hybrid, and 33% Remote job distribution, with an average salary of $31,558 per year, or $15.2 per hour.

CCaaS x AI, Manager, Technical Transformation

Deloitte

Atlanta, GA • On-site

Full-time

Re-posted 13 days ago

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

47th of 154 rated financial services

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