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Ccaas Jobs in Florida (NOW HIRING)

PrudentRX

CCaaS Platform Engineer

Tampa, FL · Remote

The CCaaS Platform Engineer is responsible for the technical ownership, administration, performance, and continuous optimization of Prudent Rx's Contact Center as a Service (CCaaS) platform and ...

PrudentRX

CCaaS Platform Engineer

Tampa, FL · On-site +1

The CCaaS Platform Engineer is responsible for the technical ownership, administration, performance, and continuous optimization of Prudent Rx's Contact Center as a Service (CCaaS) platform and ...

Cisco

Partner Solutions Engineer - CCaaS

Tampa, FL · On-site

$209K - $275K/yr

Demonstrated proficiency in CCaaS, CPaaS, and AI-powered customer experience architectures. Current industry-recognized certification in Collaboration (e.g., CCIE Collaboration). PREFERRED ...

Beacon Systems, Inc

AI Developer

Pensacola, FL · On-site

AI Developer (CCaaS & Microsoft Copilot ) Location: Pensacola, FL and Vienna VA USA Work Arrangement: Onsite Role Overview We are seeking an AI Developer in Pensacola, FL, to build and optimize ...

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Ccaas information

What is a CCaaS?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.

What are the key skills and qualifications needed to thrive in the CCaaS position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

What are popular job titles related to Ccaas jobs in Florida?

For Ccaas jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Ccaas jobs in Florida look for?

The top searched job categories for Ccaas jobs in Florida are:

Ccaas jobs near you
Infographic showing various Ccaas job openings in Florida as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 63% Physical, 3% Hybrid, and 34% Remote job distribution.

AI Developer (CCaaS & Microsoft Copilot )

Radiant Digital

Pensacola, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description


We are looking for a AI Developer (CCaaS & Microsoft Copilot )

If you are interested in applying for this requirement, please do respond with your updated resume.


Position Title: AI Developer (CCaaS & Microsoft Copilot )

Location: Pensacola, FL and Vienna VA USA

Work Arrangement: Onsite


Role Overview

We are seeking an AI Developer in Pensacola, FL, to build and optimize secure, enterprise-grade conversational AI solutions and real-time agent-assist capabilities for our client Contact Center as a Service (CCaaS) platform. You will leverage Microsoft Copilot Studio, Azure OpenAI, and Power Platform to automate member self-service, enhance contact center agent productivity, and deliver seamless digital banking experiences within strict financial compliance standards (NCUA, GLBA, PCI-DSS).


Key Responsibilities


  • Build AI & Copilot Agents: Design and deploy Copilots, virtual assistants, and real-time agent-assist tools using Microsoft Copilot Studio, Azure OpenAI Service, and RAG architectures grounded in credit union knowledge bases.

  • CCaaS & Core Systems Integration: Connect AI Copilots to CCaaS platforms (e.g., Dynamics 365 Contact Center, Genesys Cloud, or NICE CXone) and core banking/CRM systems via REST APIs, Power Automate, and Azure Functions.

  • Member Self-Service & Agent Assist: Enable automated deflection for routine member inquiries (balances, card management, loan status) and provide live agents with call summaries, intent detection, and next-best-action guidance.

  • Compliance & Performance: Ensure strict adherence to financial data privacy, prompt security, and Responsible AI guidelines while tuning model accuracy to improve CSAT, AHT, and First Contact Resolution (FCR).


Requirements & Qualifications


  • Experience: 3+ years in software engineering, with 2+ years focused on Microsoft AI and conversational AI technologies. Financial services/credit union background preferred.

  • Microsoft AI Stack: Strong hands-on experience with Microsoft Copilot Studio, Azure OpenAI, Azure AI Search, and Power Platform (Dataverse, Power Automate).

  • CCaaS Expertise: Proven experience integrating conversational AI or voicebots with contact center ecosystems (Omnichannel/Dynamics 365, Genesys, NICE CXone, etc.).

  • Technical Skills: Proficiency in Python, C#, or TypeScript; strong working knowledge of RESTful APIs, Webhooks, NLU, and Prompt Engineering.


Education:

  • Bachelor’s degree in Computer Science, Software Engineering, or a related field.