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Ccaas Jobs in Florida (NOW HIRING)

Sangoma

Director of Marketing

Sarasota, FL · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

Director of Marketing - Remote US or Canada Sangoma is a global leader in business communications, delivering Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS ...

Vacatia

Unified Communications Engineer

Orlando, FL · On-site

Evaluate emerging UCaaS, CCaaS, Voice AI, intelligent routing, and conversational AI technologies. * Develop standards, documentation, operational procedures, and scalable architecture to support ...

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What are the key skills and qualifications needed to thrive in the CCaaS position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.

What is a CCaaS?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

What are popular job titles related to Ccaas jobs in Florida?

For Ccaas jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Ccaas jobs in Florida look for?

The top searched job categories for Ccaas jobs in Florida are:

Ccaas jobs near you
Infographic showing various Ccaas job openings in Florida as of August 2026, with employment types broken down into 94% Full Time, 3% Part Time, and 3% Contract. Highlights an 73% Physical, 4% Hybrid, and 23% Remote job distribution.

Portfolio Manager - Unified Communications

Sangoma

Sarasota, FL • Hybrid

Full-time

Medical, Dental, Vision, Retirement

Re-posted 27 days ago

Job description

Portfolio Manager - Unified Communications

Empowering Businesses with Essential Communications

Sangoma is a global leader in Unified Communications, Contact Center, Connectivity, and Managed Services solutions. We help organizations connect people, processes, and technology through cloud, hybrid, and on-premise communications platforms.

We are seeking a Portfolio Manager to drive planning, prioritization, governance, and execution across Sangoma's Unified Communications portfolio, including UCaaS, CCaaS, SIP Trunking, Managed Connectivity, and related communication solutions.

Your Role:

  • Assess new feature requests, changes, and initiatives for business value, scope, effort, risk, dependencies, and delivery impact.
  • Support portfolio intake, triage, prioritization, and governance processes across multiple streams of work.
  • Partner with business, product, and technology leaders to support planning, sequencing, and trade-off decisions.
  • Coordinate across teams to manage cross-functional dependencies, blockers, and readiness for delivery.
  • Provide coaching and guidance to delivery teams and Scrum Masters to strengthen planning, execution discipline, and team effectiveness.
  • Develop, document, and continuously improve delivery operating models, governance routines, standards, and ways of working to create consistency across the delivery organization.
  • Build and maintain dashboards and reporting for roadmap health, milestones, dependencies, RAID items, capacity, and delivery progress.
  • Facilitate governance forums and ensure decisions, actions, and follow-ups are clearly documented and tracked.
  • Support planning and execution of programs and cross-team initiatives from initiation through delivery.
  • Promote practical use of workflow tools and delivery management practices, including Jira, Confluence, Kanban boards, and related reporting structures.

Requirements

  • 3+ years of experience in Portfolio Management, Program Management, PMO Leadership, Product Operations, Agile Operations, or a related strategic planning function.
  • Proven experience managing complex portfolios, programs, or cross-functional initiatives in SaaS, cloud communications, telecommunications, or technology environments.
  • Strong experience with portfolio governance, roadmap planning, prioritization frameworks, capacity planning, and investment decision-making.
  • Demonstrated ability to assess new work requests, evaluate trade-offs, and support executive-level prioritization decisions.
  • Experience building executive dashboards and reporting for portfolio health, delivery progress, milestones, risks, dependencies, and resource utilization.
  • Strong knowledge of Agile methodologies, including Scrum, Kanban, and hybrid delivery models.
  • Hands-on experience with Jira, Confluence, portfolio reporting, and workflow management tools.
  • Excellent stakeholder management skills with the ability to influence senior leaders and drive alignment across business and technical teams.
  • Strong business and financial acumen, including ROI analysis, budgeting considerations, and strategic planning.

Preferred Qualifications

    • Experience in Unified Communications, UCaaS, CCaaS, VoIP, SIP Trunking, Contact Center, telecommunications, or cloud communications industries.
    • Experience supporting product organizations with recurring revenue and SaaS business models.
    • SAFe, Lean Portfolio Management (LPM), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or similar certifications.
    • Experience supporting global product and engineering organizations.

Benefits

What We Offer:

  • Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
  • Matching 401K program - 100% match on 4%.
  • Employee Stock Purchase Plan after one year of service.
  • Flexible Time Off & Company Holidays
  • Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance?  Are you ready to take on a new challenge?

 Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

 Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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