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Ccaas Jobs in Florida (NOW HIRING)

NexGen Technologies LLC

Controller

Boca Raton, FL · On-site

$70K - $80K/yr

Controller | NexGen Technologies, LLC Full-Time | Compensation: $70,000-$80,000 About NexGen Technologies NexGen Technologies (NGT) delivers innovative Virtual Workspace and CCaaS solutions that ...

Vacatia

Unified Communications Engineer

Orlando, FL

Evaluate emerging UCaaS, CCaaS, Voice AI, intelligent routing, and conversational AI technologies. * Develop standards, documentation, operational procedures, and scalable architecture to support ...

Vacatia

Unified Communications Engineer

Orlando, FL · On-site

Evaluate emerging UCaaS, CCaaS, Voice AI, intelligent routing, and conversational AI technologies. * Develop standards, documentation, operational procedures, and scalable architecture to support ...

Miratech

Delivery Director

Miami, FL · On-site +1

$202K/yr

Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments. * Strong executive-level stakeholder management, customer relationship management, and ...

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Ccaas information

What is a CCaaS?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.

What are the key skills and qualifications needed to thrive in the CCaaS position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

What are popular job titles related to Ccaas jobs in Florida?

For Ccaas jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Ccaas jobs in Florida look for?

The top searched job categories for Ccaas jobs in Florida are:

Ccaas jobs near you
Infographic showing various Ccaas job openings in Florida as of August 2026, with employment types broken down into 96% Full Time, and 4% Contract. Highlights an 63% Physical, 3% Hybrid, and 34% Remote job distribution.

Controller

NexGen Technologies LLC

Boca Raton, FL • On-site

$70K - $80K/yr

Full-time

Re-posted 13 days ago

Job description

Controller | NexGen Technologies, LLC
Full-Time | Compensation: $70,000-$80,000
About NexGen Technologies
NexGen Technologies (NGT) delivers innovative Virtual Workspace and CCaaS solutions that simplify IT operations, improve customer experience, and enable secure, scalable work environments. As we continue expanding rapidly, we are seeking an experienced financial leader to strengthen our financial infrastructure and support long-term growth.
Position Overview
The Controller is responsible for managing the financial activities of the company, maintaining fiscal records, and ensuring that financial transactions are properly recorded. This position will play a pivotal role in the long-term financial strategy of the company.
Roles and Responsibilities:
  • Oversee the operations of all accounting functions working with all managers to achieve their department's goals and objectives
  • Supervise, direct, and manage the company's financial activities, including procurement, budgeting, tax, and fiscal management
  • Prepare financial reports, including profit and loss statements, balance sheets, and forecasts for future business growth
  • Ensure that record systems are maintained in accordance with generally accepted auditing standards
  • Work with external auditors to ensure proper auditing processes
  • Monitor and confirm financial condition by conducting audits and providing information to external auditors
  • Protect assets by establishing, monitoring, and enforcing internal controls
  • Work with the payroll company including registering for Withholding Tax and UI IDs for each state with an employee
  • Comply with federal, state, and local legal requirements by studying existing and new legislation, anticipating future legislation, enforcing adherence to requirements, filing financial reports, and advising management on needed actions

Qualifications:
  • B. S. in Accounting or Finance
  • Extensive knowledge of accounting principles and fiscal management
  • Proven understanding of financial reporting and tax laws
  • Excellent understanding of accounting software and administration skills
  • Understanding of the importance of confidentiality
  • Knowledge of all laws pertaining to accounting, tax, and reporting

Competencies:
  • Integrity - being honest and ethical
  • Analytical thinking - analyzing information and using logic to address work-related issues and problems
  • Attention to detail - being careful about detail and thorough in completing work tasks
  • Dependability - being reliable, responsible, and dependable, and fulfilling obligations
  • Stress tolerance - accepting criticism and dealing calmly and effectively with high-stress situations

Working Conditions:
  • Full-time - 40+ hours a week
  • Must be available by phone after hours
  • MUST BE LOCATED WITHIN DRIVING DISTANCE OF BOYNTON BEACH, FLORIDA

Experience:
  • Controller or full-charge bookkeeper: 5 years (required)
  • Accounting: 5 years (required)

License:
  • CPA (preferred but not required)

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