Job Summary:
Radiant Digital is a company that provides technology solutions to various agencies, including federal and state. They are seeking a Desktop Field Technician to deliver end-user hardware and software support, manage helpdesk tickets, and assist the mobile device team.
Responsibilities:
• providing end-user hardware and software support
• responding to helpdesk tickets
• providing support for the mobile device team
• resolving complex tasks
• creating and improving technical documentation
• documenting the system specifications and design
Qualifications:
Required:
• A minimum of three (3) years’ experience providing technical support to end users in a fast-paced environment.
• One year of Active Directory experience.
• Experience with ServiceNow ticketing software.
• Experience with Tanium or Workspace One MDM.
• Experience providing technical support for Microsoft Windows and Office in a network environment.
• Experience with preventive maintenance and procedures of workstations and laptops.
• Solid troubleshooting skills in desktop computer hardware and software.
• Experience creating and improving technical documentation; documenting the system specifications and design.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
• The successful candidate must pass a federal background check.
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona driver’s license with a clean record.
Company:
Radiant Digital is supports multiple health focused agencies including Department of Health and Human Services. Founded in 1997, the company is headquartered in Vienna, USA, with a team of 201-500 employees. The company is currently Growth Stage.