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Ccaas Jobs in Arizona (NOW HIRING)

ClifyX

CCaaS-Five9-GCP-Senior Engineer

Phoenix, AZ · On-site

$54.75 - $70.75/hr

ClifyX is a company that specializes in cloud solutions, and they are seeking a Senior Engineer with expertise in CCaaS and Google Cloud Platform. The role involves designing and implementing ...

XceedSearch.com

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Workforce Management Analyst

Scottsdale, AZ · On-site

$70K - $75K/yr

Workforce Management Analyst About the Role Company is seeking a detail-oriented, analytical, and solutions-focused CCaaS & WFM Analyst/Administrator to support our contact center operations, CCaaS ...

Volto USA

Genesys admin at Phoenix, AZ

Phoenix, AZ · On-site

... CCaaS) environments.Technical Knowledge: Understanding of ACD (Automatic Call Distribution), omnichannel routing, web protocols, and REST APIs. Strong experience with Genesys Cloud CX / Genesys ...

Nextiva

Mid-Market Account Executive

Scottsdale, AZ

You'll work with a growing portfolio of CX, CCaaS, UCaaS, and AI solutions while partnering closely with marketing, channel partners, and sales development teams to build pipeline and close complex ...

New

Nextiva

CX Associate, Customer Accounts

Scottsdale, AZ · On-site

$16.75 - $22.25/hr

Curious about cloud communication technology and eager to learn UCaaS and CCaaS platforms * Organized, proactive, and detail-oriented with solid follow-through * Experience with Salesforce or similar ...

Nextiva

CX Associate, Customer Accounts

Scottsdale, AZ

$16.50 - $22.25/hr

Curious about cloud communication technology and eager to learn UCaaS and CCaaS platforms * Organized, proactive, and detail-oriented with solid follow-through * Experience with Salesforce or similar ...

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Ccaas information

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How much do ccaas jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for ccaas in Arizona is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $17.45 per hour, depending on experience, location, and employer.

What is a CCaaS?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.

What are the key skills and qualifications needed to thrive in the CCaaS position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

What are popular job titles related to Ccaas jobs in Arizona?

For Ccaas jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Ccaas jobs in Arizona look for?

The top searched job categories for Ccaas jobs in Arizona are:

Ccaas jobs near you
Infographic showing various Ccaas job openings in Arizona as of August 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 63% Physical, 4% Hybrid, and 33% Remote job distribution, with an average salary of $34,828 per year, or $16.7 per hour.

Lead Application Engineer - CCaaS

Stellar IT Group

Phoenix, AZ • On-site

Contractor

Re-posted 12 days ago

Job description

Overview:
Title: Lead Application Engineer - CCaaS (AWS Connect / Five9 / Cloud Migration)
Type: 6+ Month Contract (Potential to Convert)
Location: Hybrid - Phoenix, AZ (18850 N 56th St) preferred; Sunrise, FL (1500 NW 136th Ave) also considered
Role Overview
American Express is seeking a Lead Application Engineer to spearhead the design, development, and modernization of enterprise contact center platforms. This role is central to a large-scale migration from on-premise Genesys to cloud-based CCaaS solutions (AWS Connect or GCP/Five9). The ideal candidate brings deep Java/API engineering expertise, cloud architecture experience, and strong leadership skills to enhance customer experience platforms.
Key Responsibilities
  • Lead development of scalable, enterprise-grade applications and APIs (Java-based).
  • Design and implement CCaaS and Intelligent Virtual Assistant (IVA) solutions.
  • Architect and support cloud migration from Genesys to AWS or GCP platforms.
  • Enhance contact center capabilities: routing, IVR, omnichannel, workforce tools.
  • Integrate systems with CRM platforms (Salesforce, ServiceNow, etc.).
  • Define and drive architecture strategy ensuring scalability, performance, and security.
  • Collaborate with product and business teams to align technical solutions with business outcomes.
  • Mentor engineers and provide technical leadership across initiatives.
Core Requirements
  • 8-10+ years of software engineering experience.
  • Strong expertise in Java development and API engineering.
  • Hands-on experience with contact center technologies (Genesys, Amazon Connect, Five9).
  • Proven background in architecture design and complex system modeling.
  • Solid understanding of data structures, algorithms, and design patterns.
  • Experience with Agile, CI/CD, and DevOps practices.
  • Excellent communication skills to influence technical and non-technical stakeholders.
Cloud / CCaaS Specializations
AWS / Amazon Connect Focus
  • Design CCaaS solutions using Amazon Connect and Amazon Lex.
  • Build conversational IVR leveraging NLU/NLP, intents, and dialog orchestration.
  • Architect AWS environments (Lambda, API Gateway, S3, DynamoDB, Kinesis, CloudWatch, EKS).
  • Implement secure cloud architectures (IAM, VPCs, encryption, multi-region HA).
  • Integrate via Lambda webhooks, CTI adapters, SIP trunking, Amazon Chime Voice Connector.
  • Support migration from legacy platforms to Amazon Connect.

GCP / Five9 Focus
  • Design CCaaS solutions using Dialogflow CX and Five9.
  • Build conversational IVR with NLU/NLP, webhook integrations, and flow orchestration.
  • Architect GCP environments (GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, BigQuery).
  • Implement secure, scalable infrastructure (IAM, VPC, encryption, multi-region HA).
  • Develop and optimize Five9 solutions (ACD, routing, dialer, omnichannel).
  • Lead integrations via APIs, webhooks, SIP/WebRTC, CRM/CTI integrations.
  • Support migration from legacy platforms to Five9.
Additional Technical Skills
  • Infrastructure as Code (Terraform, CloudFormation).
  • Knowledge of OAuth, cloud security architecture, compliance (PCI, HIPAA).
  • Experience with observability, monitoring, and performance optimization.
  • Familiarity with GitHub Actions or similar CI/CD tooling.
Leadership & Soft Skills
  • Strong leadership and mentorship capabilities.
  • Ability to collaborate across distributed teams and stakeholders.
  • Excellent written and verbal communication skills.
  • Proactive mindset with focus on continuous improvement.

Skills:
AWS Connect,five9,GCP,CCAAS

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