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Ccaas Jobs in Arizona (NOW HIRING)

Nextiva

CX Associate, Customer Accounts

Scottsdale, AZ · On-site

$16.50 - $22.25/hr

Curious about cloud communication technology and eager to learn UCaaS and CCaaS platforms * Organized, proactive, and detail-oriented with solid follow-through * Experience with Salesforce or similar ...

Nextiva

CX Associate

Scottsdale, AZ · On-site

$16 - $21.25/hr

Curious about cloud communication technology and eager to learn UCaaS and CCaaS platforms * Organized, proactive, and detail-oriented with solid follow-through * Experience with Salesforce or similar ...

CREXENDO, INC

Software Validation Engineer

Tempe, AZ · On-site

Crexendo ® , Inc. is an award-winning premier provider of Unified Communications as a Service (UCaaS), Contact Center as a Service (CCaaS), communication platform software solutions, and ...

ALVARIA

Senior Customer Success Manager

Phoenix, AZ · On-site

Experience in WFM, contact center technology, CCaaS, or UCaaS preferred. Ideal Candidate Profile The ideal Sr. CSM is commercially aware, operationally disciplined, and customer obsessed. They build ...

Infosys

Senior GCP Developer

Phoenix, AZ · On-site

$54 - $71.50/hr

... CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design, NLU/NLP modeling, intent and flow orchestration ...

Writing.io

Solutions Consultant

Scottsdale, AZ · On-site

$90 - $135/hr

Preferred understanding of knowledge intechnical areassuch as (UCaaS, CCaaS, CRM,SIP, VOIP, AI,APIs, Automation Services) and common integration patterns(Workato, Redox..) * Ability to present ...

Infosys Limited Digital

Senior GCP Developer

Phoenix, AZ · On-site

$54 - $71.50/hr

... CCaaS and IVA solutions leveraging leading Cloud and enterprise conversational AI / customer service solutions including conversational IVR design, NLU/NLP modeling, intent and flow orchestration ...

PolyAI

Channel Account Manager (West)

Phoenix, AZ · On-site +1

$220K - $260K/yr

Must have channel account management experience preferably in UCaaS, CCaaS or AI * Knowledge of various routes to market, including Technology Solution Distributors (TSDs), Alliances, VARs, etc.

PolyAI

Channel Account Manager (West)

Phoenix, AZ · On-site

$220 - $260/hr

Must have channel account management experience preferably in UCaaS, CCaaS or AI * Knowledge of various routes to market, including Technology Solution Distributors (TSDs), Alliances, VARs, etc.

BCM One, Inc.

National Account Executive

Phoenix, AZ · On-site

$90K - $120K/yr

What You Will Need: * 5+ years of experience with value-selling, specifically B2B. * Experience with channel and an understanding of voice, data, UCaaS / CCaaS, networking, and cloud-based solutions ...

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How much do ccaas jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for ccaas in Arizona is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $17.45 per hour, depending on experience, location, and employer.

What is a CCaaS?

A CCaaS (Contact Center as a Service) job typically involves managing cloud-based customer communication platforms that enable businesses to handle customer interactions efficiently. Roles in this field include customer support specialists, implementation engineers, and solutions architects who help deploy and maintain CCaaS solutions. Responsibilities can include integrating systems, optimizing workflows, and ensuring a seamless customer experience. These jobs often require knowledge of cloud contact center platforms, technical support, and customer service best practices.

What are the typical daily responsibilities of a CCaaS specialist?

As a CCaaS specialist, your daily tasks include managing and configuring cloud-based contact center platforms, troubleshooting technical issues, and supporting end-users to ensure smooth operations. You might also be involved in analyzing performance metrics, suggesting optimizations, and assisting with the implementation of new features or integrations. Collaboration with IT teams, customer service managers, and third-party vendors is common to ensure the CCaaS solution aligns with business goals. This dynamic role offers an excellent opportunity to develop both technical and customer-facing skills in a rapidly evolving environment.

What are the key skills and qualifications needed to thrive in the CCaaS position, and why are they important?

To thrive in a CCaaS (Contact Center as a Service) specialist role, you need a solid understanding of contact center operations, cloud-based communications platforms, and customer service processes, often supported by relevant IT or business degrees. Familiarity with tools like Salesforce, Genesys, Five9, NICE inContact, and certifications in cloud or contact center technologies are highly valuable. Excellent communication skills, analytical abilities, and problem-solving aptitude help professionals excel in collaborating with teams and improving customer experiences. These skills are crucial to optimizing contact center performance and ensuring seamless integration of CCaaS solutions to meet business objectives.

What are popular job titles related to Ccaas jobs in Arizona?

For Ccaas jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Ccaas jobs in Arizona look for?

The top searched job categories for Ccaas jobs in Arizona are:

Ccaas jobs near you
Infographic showing various Ccaas job openings in Arizona as of August 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 63% Physical, 4% Hybrid, and 33% Remote job distribution, with an average salary of $34,828 per year, or $16.7 per hour.

CX Associate, Customer Accounts

Nextiva

Scottsdale, AZ • On-site

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Location: This is an onsite role based at Nextiva's Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.
In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.
How You'll Change Our Customers' Lives:
At Nextiva, our CX Associates help customers grow their businesses and simplify their communication through Nextiva's industry-leading Unified Communications (UCaaS) and Contact Center (CCaaS) solutions. This team connects directly with customers to understand their needs, introduce new products, and ensure they're getting full value from our platform.
This role is ideal for someone with strong communication skills and a passion for helping businesses thrive through technology. You'll balance outbound outreach with customer relationship management-building connections, identifying opportunities, and ensuring every customer interaction reflects Nextiva's standard of Amazing Service®.
What You'll Do
  • Manage a book of approximately 2,500 customer accounts, ensuring proactive outreach and engagement
  • Conduct outbound calls, emails, and follow-ups to uncover opportunities for customers to expand their Nextiva solutions
  • Partner with internal Sales and Customer Success teams to identify customer needs, schedule meetings, and support renewals or product add-ons
  • Assist in light product demos or walkthroughs to help customers understand features and best practices
  • Track all activities, opportunities, and customer insights in Salesforce.com
  • Build rapport with customers to maintain trust and ensure satisfaction with Nextiva products and services
  • Participate in team huddles, collaborate on strategies for outreach and engagement, and share insights with leadership
  • Contribute to a positive, team-oriented environment built on responsiveness, accountability, and continuous learning

Who You Are
  • 1+ years of experience in a customer-facing, inside sales, or account management role (internship or entry-level experience welcome)
  • Excellent communication and phone outreach skills-you enjoy connecting with people and uncovering their needs
  • Comfortable managing a large book of business and balancing multiple priorities
  • Curious about cloud communication technology and eager to learn UCaaS and CCaaS platforms
  • Organized, proactive, and detail-oriented with solid follow-through
  • Experience with Salesforce or similar CRM tools preferred
  • Motivated by teamwork, problem-solving, and helping customers succeed-not just making calls but creating impact

Work Environment
  • Location: Preference for local candidates at Nextiva HQ (Scottsdale, AZ)
  • Schedule: In-office Tuesdays and Thursdays, with flexibility to work remotely other days
  • Open to strong remote candidates based in the U.S. who can collaborate effectively with the Scottsdale team

Nextiva DNA (Core Competencies)
Nextiva's most successful team members share common traits and behaviors:
  • Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
  • Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
  • Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
  • Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
  • Insurance: Life, disability, and supplemental indemnity plans
  • Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
  • Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
  • Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
  • Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
#LI-SP1 #LI-Onsite
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

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