Bilingual Personal Injury Client Success Manager (Spanish Speaking) | Bonuses + Growth + Unlimited Opportunity
$23-$33/hour + Monthly Performance Bonuses
We Are Not Looking for a Typical Paralegal.
We are looking for a superstar.
Someone who loves talking to people, solving problems, building relationships, and making things happen.
Our most successful Case Managers are not the ones who sit behind a desk waiting for instructions. They are proactive, resourceful, competitive, and take ownership of their clients and files.
If you are the type of person who can calm an upset client, find solutions when others hit roadblocks, and keep cases moving forward every day, we want to meet you.
What You'll Do
Serve as the primary point of contact for injured clients
Build strong relationships and maintain consistent communication
Coordinate medical treatment, MRIs, specialists, and physical therapy
Identify and solve problems before they become obstacles
Keep clients engaged in treatment and recovery
Follow up relentlessly with clients, providers, and insurance companies
Maintain accurate case notes and file updates
Work closely with attorneys to maximize case value and client outcomes
Move every file forward every single day
Who Thrives in This Role?
The people who succeed here are:
Friendly, outgoing, and energetic
Excellent communicators
Natural relationship builders
Strong problem-solvers
Highly organized and accountable
Comfortable spending much of the day on the phone
Motivated by bonuses, growth, and results
Able to manage a high-volume caseload in a fast-paced environment
Requirements
Bilingual Spanish/English preferred
Personal injury experience REQUIRED
Strong phone and client communication skills
Ability to multitask and stay organized under pressure
Experience with SmartAdvocate is a plus
Positive attitude and strong work ethic
What Success Looks Like
Clients answer your calls because they trust you
Treatment gets scheduled quickly
Files stay active and organized
Problems get solved without excuses
Attorneys can rely on you to move cases efficiently toward maximum settlement value
Why Join our Law Group?
We are a rapidly growing New York personal injury law firm with multiple locations and a reputation for helping the community and fighting for injured clients.
We reward people who produce results. This is an opportunity to build a long-term career with a firm that values accountability, performance, and growth.
The right person will have unlimited opportunity to grow, earn bonuses, and become a key member of our team.
Compensation
$22-$30 per hour (based on experience)
Monthly performance bonuses
Full-time position
Advancement opportunities
Supportive, high-energy team environment
Application Questions
How many personal injury files have you managed at one time?
How many outgoing client calls do you typically make in a day?
Describe a difficult problem you solved for a client without attorney involvement.
Are you comfortable spending several hours per day speaking with clients and medical providers?
What motivates you most: helping people, career growth, bonuses, or all of the above?
Apply Today
Email your resume to:
merwin.cooper@w3global.com
If you're hardworking, positive, driven, and ready to make a difference while building a successful career, we'd love to hear from you.
Pay: $23.00 - $33.00 per hour
Benefits:
Work Location: In person