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Call Taker Jobs in Arizona (NOW HIRING)

Overhead Door Corporation

Sales Director

Phoenix, AZ

Must be a risk-taker who is resilient with proven mental and physical tenacity, self-starter who is ... Sales call per day by salesmen * Hotel nights per week by salesman * Average days to submit an ...

Authority HVAC

Be Seen First

Vendor Customer Service Representative

Tempe, AZ · On-site

$45K - $55K/yr

A call that isn't written down didn't happen. Both halves carry equal weight. Someone who ... Disciplined note-taker who documents as they go rather than reconstructing from memory later

Urgent

Training provided

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How much do call taker jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for call taker in Arizona is $20.25, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $24.18 per hour, depending on experience, location, and employer.

What is a call taker?

Call takers are professionals who answer incoming phone calls, typically in emergency services, customer service centers, or dispatch operations. Their primary responsibility is to gather essential information from callers, assess the situation, and relay details to the appropriate department or personnel. In emergency settings, call takers play a critical role in ensuring timely and accurate responses by quickly prioritizing calls and providing instructions when necessary. They must possess strong communication, problem-solving, and multitasking skills to handle high-stress situations effectively.

What are the responsibilities of a call taker?

Your responsibilities as a call taker are to screen and direct incoming calls to a 911 dispatch center. In this job, you answer the phone and make a judgment about whether the call is an emergency or a non-emergency. You then communicate relevant information to an ambulance, fire department, or law enforcement precinct. Your duties may also include talking with the caller to assess their needs. Call takers can also work for different types of operations, such as taxi companies, auto towing services, and emergency repair service providers.

What are the key skills and qualifications needed to thrive as a call taker, and why are they important?

To thrive as a Call Taker, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with call management systems, computer-aided dispatch (CAD) software, and sometimes basic certifications in emergency call handling are typically required. Excellent multitasking, emotional resilience, and problem-solving skills help you stand out in this role. These skills and qualities are vital for accurately processing information, ensuring quick response times, and providing effective support to callers in high-pressure situations.

What are some common challenges faced by call takers, and how are they typically addressed within the team?

Call Takers often encounter high-pressure situations, particularly when managing multiple calls during peak hours or handling distressed callers. These challenges are generally addressed through comprehensive training, strong support from supervisors, and established protocols that help prioritize calls efficiently. Many teams also conduct regular debriefings and provide access to mental health resources to help manage stress and maintain well-being. Collaboration and clear communication with dispatchers and other team members are essential to ensure accurate and timely information sharing.

What is the difference between Call Taker vs Customer Service Representative?

AspectCall TakerCustomer Service Representative
Primary RoleAnswering and routing phone calls, gathering initial informationAssisting customers with inquiries, complaints, and support via phone, email, or chat
Work EnvironmentCall centers, emergency dispatch, healthcareRetail, telecommunications, service industries
Required SkillsCommunication, data entry, multitaskingCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, but customer service or dispatch trainingCustomer service certifications often preferred

While both roles involve communication with customers over the phone, Call Takers primarily focus on answering calls, collecting information, and routing inquiries, often in emergency or dispatch settings. Customer Service Representatives handle a broader range of customer interactions, including resolving issues and providing support across multiple channels. Understanding these differences helps job seekers identify the right role for their skills and career goals.

How much do call takers make?

Call takers typically earn an average hourly wage of around $12 to $20, depending on experience, location, and the industry they work in. Annual salaries generally range from $25,000 to $45,000, with some positions offering additional benefits or shift differentials for night or weekend work.
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What are popular job titles related to Call Taker jobs in AZ?

For Call Taker jobs in AZ, the most frequently searched job titles are:

Call Taker jobs near you
Infographic showing various Call Taker job openings in Arizona as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,118 per year, or $20.2 per hour.

Sales Director

Overhead Door Corporation

Phoenix, AZ

Full-time

Medical, Dental, Life, Retirement

Re-posted 5 days ago

Overhead Door Corporation rating

6.7

Company rating: 6.7 out of 10

Based on 117 frontline employees who took The Breakroom Quiz

383rd of 491 rated machine equipment manufacturers

Job description

http://www.todco.com/


TODCO is a world leader in the innovation and manufacture of roll-up doors, swing doors, roll-up shutter doors and walk ramps for every size and model of truck body and trailer. TODCO, a division of Overhead Door Corporation, operates two factories in Marion, OH and Tecate, Mexico. Division Headquarters are in Marion, OH.


This position is the top sales leader for the TODCO Division. You will be working from your home, reporting to the Division President. Direct Reports to this position are: National Fleet Manager, National Accounts Manager, and all District Sales Managers/Representatives.

We will equip you with a complete home office and you will participate in the Runzheimer Auto Allowance Program.

QUALIFICATIONS AND COMPETENCIES

  • Must be a positive individual who is extremely professional, with high integrity and strong work ethic, to give and receive respect and honor confidentiality.
  • Must have excellent written and verbal communication (including listening) skills, be enthusiastic and energetic, with a commanding presence and must possess strong customer building skills and presentation skills demonstrating our brand, to both small and large groups, with marketing tools and manuals.
  • Must have strong negotiation and purchase influencing skills.
  • Transportation manufacturing industry experience a strong plus.
  • A self-confident and assured individual who is able to think quickly and work independently.
  • Will possess an entrepreneurial spirit and be able to work as a member of the team.
  • A goal oriented individual who thinks creatively and demonstrates consistent achievement.
  • Must be self-motivated, over-achieving professional with the ability to engage, possessing excellent selling and analytical skills.
  • Responsible time management and reporting is necessary.
  • Must possess computer proficiency in Microsoft Word, Excel and PowerPoint.
  • Must be able to work in multiple cultures, possessing strong problem solving skills and have the ability to break down walls.
  • Must be a risk-taker who is resilient with proven mental and physical tenacity, self-starter who is competitive by nature and must be a strategic sales professional with the ability to sell to the end user and think strategically in end-user management.
  • Must have constant learning capabilities.
  • Account management experience with a proven track record to grow sales.
  • Individual must demonstrate these competencies: customer focus, drive for results, ensures accountability, instills trust, manages conflicts, build networks, problem solving skills, plans and aligns and business acumen.

EDUCATION

  • A Bachelor’s Degree in business is preferred and must have a minimum of 10 years of sales leadership experience.

TRAVEL

  • Travel 65-75% working with sales team, and visiting key accounts.
  • Ability to work Trade Shows which may occur over a weekend(s).

Leadership

  • Oversee the activities and execution of the sales team.
  • Develop and coordinate the selling philosophy and methodology consistent with the company business strategy and marketing plan.
  • Establish and implement short and long-range departmental goals, objectives, policies, and operating procedures.
  • Promote positive relations with customers, both OEMs and End-Users.
  • Direct and oversee the company sales function to identify and develop new customers for products and services.

Planning

  • Work with department managers and corporate staff to develop an annual budget (Plan) and three year strategic plans for the Company.
  • Guide strategic planning to support profitable sales growth with product mix and channel initiatives.
  • Participate in the development of new project proposals.

Execution

  • Responsibility for driving achievement of top-line revenue consistent with Strategic Plan and Annual Business Plan.
  • Drive Sales and Margin performance to meet and exceed annual targets.
  • Plan, monitor and control the sales department spending versus budget, including personnel headcount and cost.
  • Attend Various Trade Shows.
  • Entertain existing and potential customers to support new business development and ongoing relationships.
  • Maintain an average of four (4) Customer Calls per day for the sales team.
  • Directly manage major and critical developing client accounts, and coordinate the management of all other accounts.

Weekly Reporting

  • Analyze and evaluate the effectiveness of sales, methods, costs, and results.
  • Expense reports with clear documentation of accounts visited.
  • One-on-One coaching meetings with the sales team.

PERFORMANCE METRICS

  • Sales revenue Vs. Annual Plan and 3-Year Business Plan
  • Sales Backlog
  • Gross margin percent
  • End-user specified sales Vs. OEM standard sales
  • Quote $ generated
  • Quote $ closed (win/loss)
  • Sales call per day by salesmen
  • Hotel nights per week by salesman
  • Average days to submit an expense report
  • Entertainment spend by salesmen
  • Various Strategic Business Objectives

Company Description

The Overhead Door Corporation is a strong and vibrant company! We have successfully grown our sales performance both organically and through acquisition, and our balance sheet is strong. We have a great pipeline opportunity that is supported with a formal development program designed to prepare the right candidate for future growth and additional responsibilities.

Overhead Door Corporation is a leading manufacturer of doors and openers for residential, commercial, industrial and transportation applications. Our corporate headquarters is located in Lewisville, Texas.

Overhead Door Corporation has five divisions: Access Systems Division (ASD), which features the Overhead Door and Wayne Dalton garage door brands; The Genie Company, manufacturer of remote-controlled garage door opening systems; Horton Automatics, a manufacturer of automatic entrance systems; TODCO, the largest producer of truck doors for the transportation industry and Installed Services Division (ISD) which features two service and install brands: Creative Door Services in Western Canada and NationServe in the United States.

What does Overhead Door have to offer?
At The Overhead Door Corporation, we recognize people as the core of our strength. That’s why we provide a comprehensive benefits package to our employees, including medical, dental and life insurance. Employees also enjoy the freedom of optional benefits suited to their needs and lifestyles, so they take home benefits that are customized for them.
• Health and Dental – 2 options
• 401K Match
• Profit Sharing
• Company Paid Life and Disability
• Education Assistance
• Employee Purchase Program

Overhead Door Corporation is proud to be an Equal Employment Opportunity/Affirmative Action employer of talented people who make things happen - a powerful and diverse team that includes women, minorities, individuals with disabilities, and covered veterans.

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