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Call Centre Representative Jobs (NOW HIRING)

Farouk Systems

Call Center Representative

Houston, TX · On-site

$15.25 - $19/hr

Call Center Representative The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous ...

Brightkey, Inc.

Call Center Representative

Annapolis, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative , where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

MyUSA Credit Union

Call Center Representative

Moraine, OH

$15.50 - $19.50/hr

MyUSA Call Center Representatives provide extraordinary member service by providing over-the-phone support to Credit Union Members and prospective members, building trusted relationships in both the ...

Marketing Consultancy Lab

Call Center Representative

Miami, FL · On-site

$15.25 - $19.25/hr

Call Center Representative Note On-campus work in Miami, FL We are looking for a dedicated and enthusiastic Call Center Representative to join our dynamic team. This role is essential in providing ...

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Call Centre Representative information

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How much do call centre representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for call centre representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How can I become a call center rep?

To become a call center representative, you typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require basic computer skills or a background check.

How can I make 2000 a week working from home?

A Call Centre Representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience in specialized areas like technical support or sales. Increasing income may also involve developing strong communication skills, using relevant tools, and seeking roles with higher pay or performance-based bonuses.

What do you do as a call center representative?

A call center representative handles customer inquiries, provides information about products or services, and resolves issues over phone or online channels. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.

What is the difference between Call Centre Representative vs Customer Service Agent?

AspectCall Centre RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, office settingCall centers, retail, online support, office setting
Industry UsageTelecommunications, finance, tech supportRetail, hospitality, e-commerce, tech support
Job FocusHandling calls, providing information, resolving issues over the phoneAssisting customers via phone, email, chat, resolving inquiries

Both roles involve assisting customers and require similar skills, but Call Centre Representatives primarily handle inbound and outbound calls in call center environments, often focusing on technical or service issues. Customer Service Agents may work across various channels like email or chat and in diverse industries. The roles overlap significantly, but the setting and communication channels can differ.

What does a Call Centre Representative do?

A Call Centre Representative is responsible for handling incoming and outgoing customer calls on behalf of a company. Their duties typically include answering questions, resolving complaints, processing orders, and providing information about products or services. They use scripts and databases to assist customers efficiently, aiming to provide excellent service and maintain customer satisfaction. Communication, problem-solving, and patience are key skills for this role.

What are some common challenges faced by Call Centre Representatives, and how can they be managed effectively?

Call Centre Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Successfully managing these challenges involves using active listening skills, staying calm under pressure, and following established procedures for conflict resolution. Many organizations provide regular training and support from supervisors to help team members navigate these situations. Additionally, collaborating with colleagues and participating in team meetings can help share best practices and foster a supportive work environment.

What job makes $10,000 a month without a degree?

A Call Centre Representative typically does not earn $10,000 a month without significant experience or bonuses, as most entry-level roles pay lower wages. High earnings in customer service roles usually require advanced skills, management positions, or specialized industries such as sales or technical support. Achieving such income levels without a degree is uncommon and often involves commission-based pay or leadership responsibilities.

What are the key skills and qualifications needed to thrive as a Call Centre Representative, and why are they important?

To thrive as a Call Centre Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are commonly required. Patience, problem-solving, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure effective customer service, quick issue resolution, and a positive experience for callers, which are vital for organizational success.
More about Call Centre Representative jobs
What cities are hiring for Call Centre Representative jobs? Cities with the most Call Centre Representative job openings:
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Call Centre Representative jobs near you
Infographic showing various Call Centre Representative job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

Farouk Systems

Houston, TX • On-site

$15.25 - $19/hr

Other

Posted 17 days ago

Job description

Call Center Representative

The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor.

Duties & Responsibilities:
  • Ensure that customers understand product information, and be able to provide additional information to customers as needed.
  • Communicate effectively with individuals/teams in the department to ensure high quality and timely expedition of customer requests.
  • Maintain call center database by entering information.
  • Ensure all calls are answered in a timely manner.
  • Track incoming/outgoing packages for customers.
  • Resolve customer complaints, concerns and request.
  • Follow up with customers to collect fees for tool replacement.
  • Complete tasks in a timely manner by meeting or beating deadlines.
  • Perform other duties as assigned.
Education & Experience:
  • High School Diploma or equivalent required.
  • 2+ years of Call Center experience required.
  • SAP experience is a plus.
  • Sales experience is a plus.
  • Bilingual (English/Spanish) is required.
Skills & Abilities:
  • Strong knowledge of Microsoft Office including Word, Excel, Outlook, etc.
  • Ability to type 50 WPM.
  • Effective listening skills.
  • Ability to multi-task.
  • Ability to handle escalated calls
  • Excellent interpersonal, written, and oral communication skills.

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