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Call Centre Representative Jobs (NOW HIRING)

BrightKey

Call Center Representative

Owings Mills, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

New

Doggett

Call Center Representative

Springdale, AR · On-site

$14.25 - $17.75/hr

```html Call Center Representative Location: Springdale, AR 72762 Job Overview We are seeking a motivated and customer-focused Call Center Representative to join our team in Springdale, AR. The ideal ...

BrightKey

Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

New

BrightKey

Call Center Representative

Cooksville, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

New

BrightKey

Call Center Representative

Annapolis, MD

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative , where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

AmeriCU Credit Union

Call Center Representative

Rome, NY · On-site

$19 - $22/hr

Call Center Representative Location: Rome, NY 13441 Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience. Status: Full Time Position is overtime eligible and Incentive ...

Bath Concepts

Call Center Representative

Milwaukee, WI

$15.75 - $19.75/hr

We at Empire Home Remodeling are seeking call center representatives to add to our growing team. We have full-time positions available, and are looking for some amazing new talent. Duties include ...

BrightKey

Call Center Representative

Baltimore, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

New

BrightKey

Call Center Representative

Glen Echo, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

New

BrightKey

Call Center Representative

Curtis Bay, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

New

BrightKey

Call Center Representative

Riva, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

New

BrightKey

Call Center Representative

Sandy Spring, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

New

BrightKey

Call Center Representative

Derwood, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

New

BrightKey

Call Center Representative

Savage, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

New

Sralab

Call Center Representative

Chicago, IL

$16.60 - $27.45/hr

Summary The Call Center Representative will serve as the first point of contact for patients scheduling outpatient therapy and physician appointments. During the scheduling phone calls, the ...

BrightKey

Call Center Representative

Gibson Island, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

New

BrightKey

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

New

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Call Centre Representative information

See salary details

$10

$17

$25

How much do call centre representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for call centre representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Centre Representative vs Customer Service Agent?

AspectCall Centre RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, office settingCall centers, retail, online support, office setting
Industry UsageTelecommunications, finance, tech supportRetail, hospitality, e-commerce, tech support
Job FocusHandling calls, providing information, resolving issues over the phoneAssisting customers via phone, email, chat, resolving inquiries

Both roles involve assisting customers and require similar skills, but Call Centre Representatives primarily handle inbound and outbound calls in call center environments, often focusing on technical or service issues. Customer Service Agents may work across various channels like email or chat and in diverse industries. The roles overlap significantly, but the setting and communication channels can differ.

What does a Call Centre Representative do?

A Call Centre Representative is responsible for handling incoming and outgoing customer calls on behalf of a company. Their duties typically include answering questions, resolving complaints, processing orders, and providing information about products or services. They use scripts and databases to assist customers efficiently, aiming to provide excellent service and maintain customer satisfaction. Communication, problem-solving, and patience are key skills for this role.

What are some common challenges faced by Call Centre Representatives, and how can they be managed effectively?

Call Centre Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Successfully managing these challenges involves using active listening skills, staying calm under pressure, and following established procedures for conflict resolution. Many organizations provide regular training and support from supervisors to help team members navigate these situations. Additionally, collaborating with colleagues and participating in team meetings can help share best practices and foster a supportive work environment.

What are the key skills and qualifications needed to thrive as a Call Centre Representative, and why are they important?

To thrive as a Call Centre Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are commonly required. Patience, problem-solving, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure effective customer service, quick issue resolution, and a positive experience for callers, which are vital for organizational success.
More about Call Centre Representative jobs
What cities are hiring for Call Centre Representative jobs? Cities with the most Call Centre Representative job openings:
What states have the most Call Centre Representative jobs? States with the most job openings for Call Centre Representative jobs include:
What job categories do people searching Call Centre Representative jobs look for? The top searched job categories for Call Centre Representative jobs are:
Call Centre Representative jobs near you
Infographic showing various Call Centre Representative job openings in the United States as of May 2026, with employment types broken down into 6% As Needed, 6% Full Time, 82% Part Time, and 6% Contract. Highlights an 92% Physical, 6% Hybrid, and 2% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

BrightKey

Annapolis Junction, MD

$18 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

BrightKey rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

110th of 425 rated business services

Job description

Call Center Representative

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and professional services customers and their members. In this position, you will be the voice of our company, assisting customers with inquiries, resolving issues, and ensuring a seamless experience.

Schedule, Benefits, & Compensation:

  • Starting Pay Rate: $18.00 - $20.00 per hour
  • Schedule: Monday – Friday, First Shift (8:00am - 5:00pm)
  • Location: Annapolis Junction, MD (onsite)
  • Medical, Dental, & Vision Insurance
  • Participation in company 401k program
  • Paid Time off and 10 paid holidays

What BrightKey Offers:

  • Gain experience in a great organization with a 30+ year history of providing industry leading business services!
  • Opportunity for professional growth. We provide a clear career path into leadership and management roles.
  • Consistent and stable work schedule.
  • A great work environment in a professional office setting. You have your own desk, equipment, computer and workspace.
  • A supporting team with years of experience serving our customers that can support you in your professional growth.

Ideal Experience to Have:

  • Experience in a professional call center environment
  • Excellent customer service skills
  • Ability to provide consistent, professional and courteous communications with individuals over the phone, email and via chat services.
  • Proficiency with Microsoft Word and Excel

Key Responsibilities of the Call Center Representative:

  • Serve as the first point of contact for members, handling inbound and outbound calls, emails, and chat inquiries.
  • Assist members with account management tasks, including updating contact information, processing membership renewals, and resolving billing issues.
  • Troubleshoot and resolve member concerns promptly, escalating complex issues to the appropriate team as necessary.
  • Assist customers with reporting services that can include data reporting, financial/budget reporting or other information gathering.
  • Maintain detailed and accurate records of member interactions in the customer relationship management (CRM) system.
  • Proactively identify opportunities to enhance the member experience and share feedback with the team.
  • Ensure compliance with organizational policies, privacy standards, and service level agreements.
  • Document all customer interactions and update records accurately in the database.
  • Collaborate with team members to ensure a seamless customer experience.
  • Identify and escalate priority issues to the appropriate team members or departments.

Qualifications for the Call Center Representative Position:

  • High school diploma or equivalent; associate or bachelor's degree preferred.
  • Prior experience as a professional Call Center Representative, two or more years preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle a high volume of calls and emails with professionalism and efficiency.
  • Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
  • Compassionate and empathetic, with a genuine desire to help others.
  • Ability to work independently and as part of a team.
  • Flexible and adaptable to changing priorities and tasks.

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