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Call Centre Representative Jobs in Texas (NOW HIRING)

Farouk Systems

Call Center Representative

Houston, TX · On-site

$15.25 - $19/hr

Call Center Representative The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous ...

Omni Fiber LLC

Call Center Representative

Brownsville, TX · On-site

$13.75 - $17.25/hr

Call Center Representative The Call Center Representative will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting sales efforts. This role is ...

Omni Fiber LLC

Call Center Representative

Brownsville, TX · On-site

$13.75 - $17.25/hr

Call Center Representative The Call Center Representative will be responsible for handling inbound and outbound calls, providing excellent customer service, and supporting sales efforts. This role is ...

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Call Centre Representative information

What do you do as a call centre representative?

A call centre representative handles customer inquiries, provides information about products or services, and resolves issues over phone or online channels. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.

What is the difference between Call Centre Representative vs Customer Service Agent?

AspectCall Centre RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, office settingCall centers, retail, online support, office setting
Industry UsageTelecommunications, finance, tech supportRetail, hospitality, e-commerce, tech support
Job FocusHandling calls, providing information, resolving issues over the phoneAssisting customers via phone, email, chat, resolving inquiries

Both roles involve assisting customers and require similar skills, but Call Centre Representatives primarily handle inbound and outbound calls in call center environments, often focusing on technical or service issues. Customer Service Agents may work across various channels like email or chat and in diverse industries. The roles overlap significantly, but the setting and communication channels can differ.

What does a call centre representative do?

A Call Centre Representative is responsible for handling incoming and outgoing customer calls on behalf of a company. Their duties typically include answering questions, resolving complaints, processing orders, and providing information about products or services. They use scripts and databases to assist customers efficiently, aiming to provide excellent service and maintain customer satisfaction. Communication, problem-solving, and patience are key skills for this role.

Can I work in a call centre representative without experience?

Entry-level call centre representative positions often do not require prior experience, as training is typically provided on the job. Strong communication skills, a customer-focused attitude, and basic computer knowledge are usually sufficient to start in this role.

What are some common challenges faced by call centre representatives, and how can they be managed effectively?

Call Centre Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Successfully managing these challenges involves using active listening skills, staying calm under pressure, and following established procedures for conflict resolution. Many organizations provide regular training and support from supervisors to help team members navigate these situations. Additionally, collaborating with colleagues and participating in team meetings can help share best practices and foster a supportive work environment.

What are the key skills and qualifications needed to thrive as a call centre representative, and why are they important?

To thrive as a Call Centre Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are commonly required. Patience, problem-solving, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure effective customer service, quick issue resolution, and a positive experience for callers, which are vital for organizational success.
What are popular job titles related to Call Centre Representative jobs in Texas? For Call Centre Representative jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Call Centre Representative jobs in Texas look for? The top searched job categories for Call Centre Representative jobs in Texas are:
What cities in Texas are hiring for Call Centre Representative jobs? Cities in Texas with the most Call Centre Representative job openings:
Call Centre Representative jobs near you
Infographic showing various Call Centre Representative job openings in Texas as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Call Center Representative

City of Corpus Christi

Corpus Christi, TX • On-site

$15.50 - $19.25/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

City Of Corpus Christi rating

7.7

Company rating: 7.7 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

480th of 842 rated public administrative organizations

Job description

Overview
Provides assistance to City customers. Resolves customer inquiries by issuing work orders into 6 work order management systems: performs extensive research of work orders and the City's billing system, analyses and responds to service requests for various City departments and provides information to all City services. Receives high volume of inbound calls through an automated call distribution system. May be asked to perform other duties as assigned.
Responsibilities
• Customer Call Center Representatives receive a high volume of calls through an automated call distribution system
• If a caller is needing to speak to other City departments that are not handled within the call center, the Call Center Representative will transfer the caller to the appropriate City department or Government/Local agency
• Using the information provided from the caller, the Call Center Representative will create the appropriate work order
• Also, the Call Center Representative will issue a work order to fulfill the citizen's request that is received by online or mobile app
• Call Center Representative will utilize Microsoft Outlook to receive emails that include useful information that is used to assist citizens' concerns/complaints
• They will also send out emails to leadership regarding the citizens' issues
• Call Center Representatives respond to online or mobile application inquires sent by citizens
• After the Call Center Representative creates the appropriate work order, based on the priority and type of work order, the Call Center Representative will need to contact the Water, Wastewater, Gas dispatchers, Traffic Engineering on-call technician, Signs & Marketing technician, Utility Field Services Dispatcher, Solid Waste, Storm Water, and Parks and Recreation Department
• The Call Center Representative will utilize Salesforce to assist with concerns or complaints using the Live Agent Chat service and create the appropriate work orders when needed
• The Call Center Representative will also relay any information the citizen requires regarding city events or services offered
• May be asked to perform other duties as assigned
Position Type and Typical Hours of Work
  • Non Exempt - Full-Time
  • Flexibility to work evenings, weekends, and holidays is a schedule requirement
  • In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.
Qualifications
• High School Diploma / GED
• Six (6) months to one (1) year of experience
Required
• A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire
Employment Testing
Employment is contingent on passing any post-offer pre-employment screening as listed below:
• Criminal Background Check: Yes
• Motor Vehicle Record Check: Yes
• Drug Screening: Yes
• Physical Exam: Yes
Basis of Rating
A recruitment consultant will evaluate all applications against the posted qualifications and may request additional information. The city may also conduct additional skill assessment tests, in addition to the panel interview.
Supplemental Information
• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.
The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.

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