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Call Centre Representative Jobs in Chicago, IL (NOW HIRING)

Millennium Bank

Call Center Representative

Des Plaines, IL · On-site

$15.50 - $19.25/hr

Customer Service Call Center Representative (Temporary Contract) We are seeking a motivated and customer-focused Call Center Representative to join our team on a temporary contract basis. This role ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Call Center Representative Location: Naperville, IL (100% Onsite) Schedule: Monday-Friday, 9A-6P or 10A-7P Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks We are seeking a ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Call Center Representative Location: Naperville, IL (100% Onsite) Schedule: Monday-Friday, 9A-6P or 10A-7P Training Schedule: Monday-Friday, 8:00 AM-4:30 PM for the first 5 weeks We are seeking a ...

Aglow Sports Konsult

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

About the job Call Center Representative We are currently seeking an experienced Call Center Representative to support our various administrative and organizational tasks. You are the first point of ...

Legacy Parking LLC

Call Center Representative

Chicago, IL · On-site

$17.75/hr

Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of our company ...

Legacy Parking

Call Center Representative

Chicago, IL · On-site

$16.50 - $20.50/hr

Description Legacy Parking is a quickly growing parking management company that is looking to add a Call Center Representative to our team in Downtown Chicago. Our Call Center team is the voice of ...

Pldi

Call Center Representative

Chicago, IL

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.

Pldi

Call Center Representative

Chicago, IL · On-site +1

$16.50 - $20.50/hr

We are seeking a Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Ardmore Roderick

Call Center Rep

Chicago, IL · On-site

$16 - $20.50/hr

Qualifications Recommended skills Call Center Call Center Operations Call Center Rep Customer Service Customer Service Rep High Volume Cente Additional Information All your information will be kept ...

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service team. The ideal candidate will be responsible for handling incoming and outgoing customer calls ...

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All JobsCall Centre Representative JobsCall Centre Representative Jobs in Chicago, IL

Call Centre Representative information

See Chicago, IL salary details

$11

$18

$25

How much do call centre representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for call centre representative in Chicago, IL is $18.45, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.81 per hour, depending on experience, location, and employer.

What does a call centre representative do?

A Call Centre Representative is responsible for handling incoming and outgoing customer calls on behalf of a company. Their duties typically include answering questions, resolving complaints, processing orders, and providing information about products or services. They use scripts and databases to assist customers efficiently, aiming to provide excellent service and maintain customer satisfaction. Communication, problem-solving, and patience are key skills for this role.

What are the key skills and qualifications needed to thrive as a call centre representative, and why are they important?

To thrive as a Call Centre Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are commonly required. Patience, problem-solving, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure effective customer service, quick issue resolution, and a positive experience for callers, which are vital for organizational success.

What are some common challenges faced by call centre representatives, and how can they be managed effectively?

Call Centre Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Successfully managing these challenges involves using active listening skills, staying calm under pressure, and following established procedures for conflict resolution. Many organizations provide regular training and support from supervisors to help team members navigate these situations. Additionally, collaborating with colleagues and participating in team meetings can help share best practices and foster a supportive work environment.

What is the difference between Call Centre Representative vs Customer Service Agent?

AspectCall Centre RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, office settingCall centers, retail, online support, office setting
Industry UsageTelecommunications, finance, tech supportRetail, hospitality, e-commerce, tech support
Job FocusHandling calls, providing information, resolving issues over the phoneAssisting customers via phone, email, chat, resolving inquiries

Both roles involve assisting customers and require similar skills, but Call Centre Representatives primarily handle inbound and outbound calls in call center environments, often focusing on technical or service issues. Customer Service Agents may work across various channels like email or chat and in diverse industries. The roles overlap significantly, but the setting and communication channels can differ.

Can I work in a call centre representative without experience?

Entry-level call centre representative positions often do not require prior experience, as training is typically provided on the job. Strong communication skills, a customer-focused attitude, and basic computer knowledge are usually sufficient to start in this role.

What are popular job titles related to Call Centre Representative jobs in Chicago, IL?

For Call Centre Representative jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Call Centre Representative jobs in Chicago, IL look for?

The top searched job categories for Call Centre Representative jobs in Chicago, IL are:

Call Centre Representative jobs near you
Infographic showing various Call Centre Representative job openings in Chicago, IL as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, 2% Contract, and 1% Nights. Highlights an 64% Physical, 1% Hybrid, and 35% Remote job distribution, with an average salary of $38,380 per year, or $18.5 per hour.

Call Center Representative

A ANDI MEDICAL TRANSPORTATION INC.

Palos Hills, IL • On-site

$16.25 - $20.25/hr

Other

Retirement, PTO

Re-posted 21 days ago

Job description

Benefits:

401(k)

Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the customer’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Upsell products and services when appropriate

Use best practices in customer service techniques to develop rapport and build relationships with customers

Document all customer interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Call Center Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Familiarity with Customer Relationship Management (CRM) programs

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

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