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Call Centre Representative Jobs (NOW HIRING)

Bath Concepts

Call Center Representative

Milwaukee, WI · On-site

$15.75 - $19.75/hr

Call Center Representative Empire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and ...

Doggett John Deere

Call Center Representative

Springdale, AR

$14.25 - $17.75/hr

```html Call Center Representative Location: Springdale, AR 72762 Job Overview We are seeking a motivated and customer-focused Call Center Representative to join our team in Springdale, AR. The ideal ...

BrightKey

Call Center Representative

Dayton, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

BrightKey

Call Center Representative

Columbia, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

BrightKey

Call Center Representative

Severn, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

BrightKey

Call Center Representative

Pasadena, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

Brightkey, Inc.

Call Center Representative

Annapolis, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative , where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

BrightKey

Call Center Representative

Highland, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

BrightKey

Call Center Representative

Woodstock, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

BrightKey

Call Center Representative

Elkridge, MD · On-site

$18 - $20/hr

Join our dynamic team at BrightKey as a Call Center Representative, where you will play a vital role in delivering exceptional customer service and support. BrightKey serves various non-profit and ...

AmeriCU Credit Union

Call Center Representative

Rome, NY · On-site

$19 - $22/hr

Call Center Representative Location: Rome, NY 13441 Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience. Status: Full Time Position is overtime eligible and Incentive ...

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Call Centre Representative information

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How much do call centre representative jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for call centre representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Call Centre Representative vs Customer Service Agent?

AspectCall Centre RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, office settingCall centers, retail, online support, office setting
Industry UsageTelecommunications, finance, tech supportRetail, hospitality, e-commerce, tech support
Job FocusHandling calls, providing information, resolving issues over the phoneAssisting customers via phone, email, chat, resolving inquiries

Both roles involve assisting customers and require similar skills, but Call Centre Representatives primarily handle inbound and outbound calls in call center environments, often focusing on technical or service issues. Customer Service Agents may work across various channels like email or chat and in diverse industries. The roles overlap significantly, but the setting and communication channels can differ.

What does a Call Centre Representative do?

A Call Centre Representative is responsible for handling incoming and outgoing customer calls on behalf of a company. Their duties typically include answering questions, resolving complaints, processing orders, and providing information about products or services. They use scripts and databases to assist customers efficiently, aiming to provide excellent service and maintain customer satisfaction. Communication, problem-solving, and patience are key skills for this role.

What are some common challenges faced by Call Centre Representatives, and how can they be managed effectively?

Call Centre Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Successfully managing these challenges involves using active listening skills, staying calm under pressure, and following established procedures for conflict resolution. Many organizations provide regular training and support from supervisors to help team members navigate these situations. Additionally, collaborating with colleagues and participating in team meetings can help share best practices and foster a supportive work environment.

What are the key skills and qualifications needed to thrive as a Call Centre Representative, and why are they important?

To thrive as a Call Centre Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are commonly required. Patience, problem-solving, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure effective customer service, quick issue resolution, and a positive experience for callers, which are vital for organizational success.
More about Call Centre Representative jobs
What cities are hiring for Call Centre Representative jobs? Cities with the most Call Centre Representative job openings:
What states have the most Call Centre Representative jobs? States with the most job openings for Call Centre Representative jobs include:
What job categories do people searching Call Centre Representative jobs look for? The top searched job categories for Call Centre Representative jobs are:
Call Centre Representative jobs near you
Infographic showing various Call Centre Representative job openings in the United States as of May 2026, with employment types broken down into 6% As Needed, 6% Full Time, 82% Part Time, and 6% Contract. Highlights an 92% Physical, 6% Hybrid, and 2% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Call Center Representative

Call Center Representative

Americu Credit Union

Rome, NY

$19 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Call Center Representative
Location: Rome, NY 13441
Starting Rate - $19.00/hour to $22.00/hour, actual rate will depend on experience.
Status: Full Time
Position is overtime eligible and Incentive earning eligible.
Call Center Representative - AmeriCU Credit Union (Rome, NY)
AmeriCU Credit Union is seeking a Call Center Representative who is passionate about delivering exceptional member service and building strong relationships. As a Call Center Representative, you will be the voice of AmeriCU-supporting members through phone, chat, email, and video interactions while helping them achieve their financial goals.
What You'll Do as a Call Center Representative
  • Manage a high volume of inbound and outbound member interactions in a timely, professional manner
  • Build strong relationships by providing exceptional service and identifying member needs
  • Resolve member inquiries and issues while recommending relevant products and services
  • Process loan applications and maintain knowledge of underwriting guidelines and procedures
  • Educate members on digital banking tools and alternative service channels to enhance their experience
  • Maintain accurate member records within core and CRM systems
  • Meet or exceed individual performance goals and contribute to team success
  • Follow all policies, procedures, and compliance requirements, including BSA and SAFE Act regulations
  • Stay current on products, services, and internal processes through ongoing learning and development
  • Maintain operational readiness by following procedures and reporting equipment issues
  • Register with and maintain records in the NMLS system as required
What We're Looking For
  • Strong communication skills (verbal and written across phone, chat, and email)
  • Ability to multitask and thrive in a fast-paced, high-volume environment
  • Customer-focused mindset with strong problem-solving skills
  • Comfort with technology and digital service platforms
  • Sales and relationship-building experience preferred
  • Detail-oriented with a commitment to compliance and accuracy
Benefits & Growth Opportunities
At AmeriCU, our Call Center Representative roles are designed for growth and advancement. Whether you're launching your career or looking for your next step, we provide the tools and support to help you succeed.
We offer:
  • Competitive Medical, Dental, and Vision plans
  • Health Savings Account contributions
  • Generous Paid Time Off and Paid Holidays
  • 401(k) with employer match after one year
  • Employee Assistance Program
  • Tuition Reimbursement (after one year, full-time)
  • Company-paid Life Insurance and AD&D
  • Enhanced Short-Term Disability coverage
  • Employee appreciation events and a collaborative team culture
About AmeriCU Credit Union
AmeriCU is a not-for-profit credit union based in Rome, NY with over $3 billion in assets and serving more than 200,000 members across Central New York and beyond. For over 75 years, we have remained committed to our members, employees, and communities.
We are proud to have been recognized as one of the Best Companies to Work for in New York State and named by American Banker as one of the Best Credit Unions to Work for in the United States.
Learn more:
  • https://www.americu.org/in-our-community/
  • https://www.americu.org/why-americu/

Pay Range: $19 - $22 per hour

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