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Call Centre Representative Jobs in California (NOW HIRING)

Bath Planet

Call Center Representative

San Leandro, CA · On-site

$17.75 - $22.25/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

San Leandro, CA · On-site

$17.75 - $22.25/hr

Join our team of Exceptional Customer Success Representatives! We're looking for an energetic, professional Call Center Representative to join our growing remodeling company! If you thrive in a fast ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$18/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$17.75 - $22.25/hr

Join our team of Exceptional Customer Success Representatives! We're looking for an energetic, professional Call Center Representative to join our growing remodeling company! If you thrive in a fast ...

Bath Planet

Call Center Representative

Berkeley, CA · On-site

$18/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

Berkeley, CA · On-site

$19.50 - $24.50/hr

Join our team of Exceptional Customer Success Representatives! We're looking for an energetic, professional Call Center Representative to join our growing remodeling company! If you thrive in a fast ...

Bath Planet

Call Center Representative

Oakland, CA · On-site

$18.50 - $23/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

San Leandro, CA · On-site

$18/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

Berkeley, CA · On-site

$19.50 - $24.50/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18.50 - $23.25/hr

Join our team of Exceptional Customer Success Representatives! We're looking for an energetic, professional Call Center Representative to join our growing remodeling company! If you thrive in a fast ...

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18.50 - $23.25/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

CRA MSO LLC

Call Center Representative

Chula Vista, CA · On-site

$16 - $19.50/hr

Call Center Representative Come Join Our Team! We are a fun fast paced Ophthalmology practice, in Chula Vista, CA looking for service-oriented Call Center Representatives! We are a premier and ...

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All JobsCall Centre Representative JobsCall Centre Representative Jobs in California

Call Centre Representative information

See California salary details

$10

$17

$24

How much do call centre representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call centre representative in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What do you do as a call centre representative?

A call centre representative handles customer inquiries, provides information about products or services, and resolves issues over phone or online channels. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.

What is the difference between Call Centre Representative vs Customer Service Agent?

AspectCall Centre RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, office settingCall centers, retail, online support, office setting
Industry UsageTelecommunications, finance, tech supportRetail, hospitality, e-commerce, tech support
Job FocusHandling calls, providing information, resolving issues over the phoneAssisting customers via phone, email, chat, resolving inquiries

Both roles involve assisting customers and require similar skills, but Call Centre Representatives primarily handle inbound and outbound calls in call center environments, often focusing on technical or service issues. Customer Service Agents may work across various channels like email or chat and in diverse industries. The roles overlap significantly, but the setting and communication channels can differ.

What does a call centre representative do?

A Call Centre Representative is responsible for handling incoming and outgoing customer calls on behalf of a company. Their duties typically include answering questions, resolving complaints, processing orders, and providing information about products or services. They use scripts and databases to assist customers efficiently, aiming to provide excellent service and maintain customer satisfaction. Communication, problem-solving, and patience are key skills for this role.

Can I work in a call centre representative without experience?

Entry-level call centre representative positions often do not require prior experience, as training is typically provided on the job. Strong communication skills, a customer-focused attitude, and basic computer knowledge are usually sufficient to start in this role.

What are some common challenges faced by call centre representatives, and how can they be managed effectively?

Call Centre Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Successfully managing these challenges involves using active listening skills, staying calm under pressure, and following established procedures for conflict resolution. Many organizations provide regular training and support from supervisors to help team members navigate these situations. Additionally, collaborating with colleagues and participating in team meetings can help share best practices and foster a supportive work environment.

What are the key skills and qualifications needed to thrive as a call centre representative, and why are they important?

To thrive as a Call Centre Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are commonly required. Patience, problem-solving, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure effective customer service, quick issue resolution, and a positive experience for callers, which are vital for organizational success.
What are popular job titles related to Call Centre Representative jobs in California? For Call Centre Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Call Centre Representative jobs in California look for? The top searched job categories for Call Centre Representative jobs in California are:
What cities in California are hiring for Call Centre Representative jobs? Cities in California with the most Call Centre Representative job openings:
Call Centre Representative jobs near you
Infographic showing various Call Centre Representative job openings in California as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 68% Full Time, 23% Part Time, 2% Temporary, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Call Center Rep

Pacific Central Coast Health Center

Santa Maria, CA • On-site

$25 - $28.35/hr

Full-time

Re-posted 8 days ago

Job description


Job Summary and Responsibilities

As our Call Center Representative, you will help callers resolve inquiries efficiently so they receive exceptional support.

Every day you will expertly manage high-volume calls, actively listen, provide accurate information, and document interactions within our systems.

To be successful in this role, you will demonstrate outstanding communication, strong problem-solving skills, and a patient, empathetic demeanor, ensuring customer satisfaction.

Responsibilities:

  • Handle high-volume inbound calls.
  • Provide accurate information and resolve issues.
  • Document all interactions meticulously.
  • Utilize scripted greetings and closings.
  • Maintain a positive, empathetic customer focus.

Requirements:

  • Excellent communication skills.
  • Strong problem-solving ability.
  • Patient and empathetic approach.
  • Attention to detail.
  • Basic computer proficiency.
Job Requirements

Required

  • 6 months experience as Call Center Rep or
  • Equivalent amount of experience in a high-volume phone customer service role in another industry/environment.


Preferred

  • Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist
Where You'll Work

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton, spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals, imaging centers, laboratories, and post-acute services.

One Community. One Mission. One California 

Qualifications:

Required

  • 6 months experience as Call Center Rep or
  • Equivalent amount of experience in a high-volume phone customer service role in another industry/environment.


Preferred

  • Two (2) years experience in an outpatient setting as a Medical Office Phone Receptionist
Employment Type: Full Time

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