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Call Centre Representative Jobs in California (NOW HIRING)

Bath Planet

Call Center Representative

Alameda, CA · On-site

$18/hr

Position: Part-Time Call Center Representative Location: In-office - Oakland, CA (near Alameda, CA) Schedule: The schedule for this position includes day shifts as well as weekends and weekday ...

CRA MSO LLC

Call Center Representative

Chula Vista, CA · On-site

$16 - $19.50/hr

Call Center Representative Come Join Our Team! We are a fun fast paced Ophthalmology practice, in Chula Vista, CA looking for service-oriented Call Center Representatives! We are a premier and ...

Red Lilly Plumbing

Call Center Representative

Los Angeles, CA · On-site

$17.25 - $21.50/hr

... Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they ...

CommonSpirit Health

Call Center Rep

Santa Maria, CA · On-site

$16.50 - $20.50/hr

One California As our Call Center Representative, you will help callers resolve inquiries efficiently so they receive exceptional support. Every day you will expertly manage high-volume calls ...

Dignity Health

Call Center Rep

Santa Maria, CA · On-site

$25 - $28.35/hr

Job Summary and Responsibilities As our Call Center Representative, you will help callers resolve inquiries efficiently so they receive exceptional support. Every day you will expertly manage high ...

CommonSpirit Health

Call Center Rep

Santa Maria, CA · On-site

$16.50 - $20.50/hr

One California As our Call Center Representative, you will help callers resolve inquiries efficiently so they receive exceptional support. Every day you will expertly manage high-volume calls ...

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All JobsCall Centre Representative JobsCall Centre Representative Jobs in California

Call Centre Representative information

See California salary details

$10

$17

$24

How much do call centre representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for call centre representative in California is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $18.99 per hour, depending on experience, location, and employer.

What does a call centre representative do?

A Call Centre Representative is responsible for handling incoming and outgoing customer calls on behalf of a company. Their duties typically include answering questions, resolving complaints, processing orders, and providing information about products or services. They use scripts and databases to assist customers efficiently, aiming to provide excellent service and maintain customer satisfaction. Communication, problem-solving, and patience are key skills for this role.

What are the key skills and qualifications needed to thrive as a call centre representative, and why are they important?

To thrive as a Call Centre Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are commonly required. Patience, problem-solving, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure effective customer service, quick issue resolution, and a positive experience for callers, which are vital for organizational success.

What are some common challenges faced by call centre representatives, and how can they be managed effectively?

Call Centre Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Successfully managing these challenges involves using active listening skills, staying calm under pressure, and following established procedures for conflict resolution. Many organizations provide regular training and support from supervisors to help team members navigate these situations. Additionally, collaborating with colleagues and participating in team meetings can help share best practices and foster a supportive work environment.

What is the difference between Call Centre Representative vs Customer Service Agent?

AspectCall Centre RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, office settingCall centers, retail, online support, office setting
Industry UsageTelecommunications, finance, tech supportRetail, hospitality, e-commerce, tech support
Job FocusHandling calls, providing information, resolving issues over the phoneAssisting customers via phone, email, chat, resolving inquiries

Both roles involve assisting customers and require similar skills, but Call Centre Representatives primarily handle inbound and outbound calls in call center environments, often focusing on technical or service issues. Customer Service Agents may work across various channels like email or chat and in diverse industries. The roles overlap significantly, but the setting and communication channels can differ.

Can I work in a call centre representative without experience?

Entry-level call centre representative positions often do not require prior experience, as training is typically provided on the job. Strong communication skills, a customer-focused attitude, and basic computer knowledge are usually sufficient to start in this role.

What are popular job titles related to Call Centre Representative jobs in California?

For Call Centre Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Call Centre Representative jobs in California look for?

The top searched job categories for Call Centre Representative jobs in California are:

What cities in California are hiring for Call Centre Representative jobs?

Cities in California with the most Call Centre Representative job openings:

Call Centre Representative jobs near you
Infographic showing various Call Centre Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 65% Physical, 1% Hybrid, and 34% Remote job distribution, with an average salary of $36,769 per year, or $17.7 per hour.

Call Center Representative

Bath Planet

Alameda, CA • On-site

$18/hr

Other

Posted 26 days ago

Job description


Join our team of Exceptional Customer Success Representatives!
We’re looking for an energetic, professional Call Center Representative to join our growing remodeling company!
If you thrive in a fast-paced environment, have a genuine desire to make a difference in people's lives, love connecting with people, and have strong call center experience, we want to hear from you.
Position: Part-Time Call Center Representative
Location: In-office – Oakland, CA (near Alameda, CA)
Schedule: The schedule for this position includes day shifts as well as weekends and weekday evenings, with hours extending until 9:00 PM.
What You’ll Do:
  • Handle a high volume of both outbound and inbound calls
  • Follow up with homeowners regarding remodeling inquiries
  • Schedule consultations and support our sales team
  • Maintain accurate records in our system
  • Represent our company with professionalism and enthusiasm
Requirements:
  • Previous call center experience (required)
  • Strong, clear, confident phone presence
  • Excellent listening skills
     
  • Energetic personality with a friendly voice and positive attitude
  • Comfortable in a fast-paced environment
  • Computer literate and able to navigate multiple systems
  • Self-motivated and able to work independently at times
  • Patience and empathy
     
  • A personality where your smile can be heard through the phone
  • Reliable and punctual
  • Reliable method of transportation is a must
     
This is a great opportunity to join a dynamic remodeling company where your energy, professionalism, and communication skills make a direct impact.
If you’re driven, upbeat, and ready to grow with a winning team, apply today!

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