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Call Centre Representative Jobs in Indiana (NOW HIRING)

AYS

Call center representative

Indianapolis, IN · On-site

$15.25 - $19/hr

Call Center Representative Company Overview: AYS Inc is a leading provider of customer service solutions for businesses of all sizes. We specialize in providing exceptional call center services to ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

Don Ayres Honda

Call Center Representative

Fort Wayne, IN · On-site

$15.75 - $19.75/hr

Service Call Center Representative - Business Development Center (BDC) Position Summary The Call Center Representative is responsible for providing exceptional customer service by handling inbound ...

COLLINS MOBILE

Call Center Representative

Marion, IN · On-site

$15 - $17/hr

Job Summary Our Call Center Representative is a customer service and inbound sales focused role. The Call Center Representative is responsible for answering inbound sales calls in a friendly and ...

COLLINS MOBILE

Call Center Representative

Marion, IN · Remote

$15 - $17/mo

Job Summary Our Call Center Representative is a customer service and inbound sales focused role. The Call Center Representative is responsible for answering inbound sales calls in a friendly and ...

Collins Mobile LLC

Call Center Representative

Marion, IN · On-site

$13.50 - $17/hr

Job Summary Our Call Center Representative is a customer service and inbound sales focused role. The Call Center Representative is responsible for answering inbound sales calls in a friendly and ...

Conflux Systems

Tax Call Center Rep

Indianapolis, IN · On-site

$23.95/hr

Tax Call Center Rep Duration: 6 Months Location: Indianapolis, IN 46204 Pay Rate: $23.95/H W2 Interview: No Interview Work Mode: Onsite Client: IN-DOR-Tax Call Center Rep. (798916) Skills High school ...

Vir Healthway

Tax Call Center Rep

Indianapolis, IN · On-site

$23.95/hr

Tax Call Center Rep Duration: 6 Months Location: Indianapolis, IN 46204 Pay Rate: $23.95/H W2 Interview: No Interview Work Mode: Onsite Client: IN-DOR-Tax Call Center Rep. (798916) Skills High school ...

Conflux Systems

Tax Call Center Rep

Indianapolis, IN · On-site

$23.95/hr

Tax Call Center Rep Duration: 6 Months Location: Indianapolis, IN 46204 Pay Rate: $23.95/H W2 Interview: No Interview Work Mode: Onsite Client: IN-DOR-Tax Call Center Rep. (798916) Skills High school ...

CAPS & Maple City

Call Center Representative

Goshen, IN

$19.02 - $22.93/hr

The Call Center Representative is a member of the Patient Resources Team that includes health care navigators, front office, billing, and social services. They support the mission and values of Maple ...

CAPS & Maple City

Call Center Representative

Goshen, IN · On-site

$19.02 - $22.93/hr

The Call Center Representative is a member of the Patient Resources Team that includes health care navigators, front office, billing, and social services. They support the mission and values of Maple ...

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

The Call Center Representative is responsible for handling inbound and outbound communication with patients and partners, assisting with service requests, and ensuring timely and accurate follow-up. ...

Hickory Recovery

Call Center

Indianapolis, IN · On-site

$19/hr

Call Center Representative - Hickory Recovery Network Department : Admissions Direct Report To : Director of Admissions   Job Type : Full-Time, 2nd Shift (3 -11pm), One weekend shift required   ...

New

Resource Hub

Call Center Representative

Indianapolis, IN · On-site

$15.25 - $19/hr

The Call Center Representative is responsible for handling inbound and outbound communication with patients and partners, assisting with service requests, and ensuring timely and accurate follow-up. ...

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Call Centre Representative information

See Indiana salary details

$10

$17

$23

How much do call centre representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call centre representative in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What do you do as a call centre representative?

A call centre representative handles customer inquiries, provides information about products or services, and resolves issues over phone or online channels. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.

What is the difference between Call Centre Representative vs Customer Service Agent?

AspectCall Centre RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, office settingCall centers, retail, online support, office setting
Industry UsageTelecommunications, finance, tech supportRetail, hospitality, e-commerce, tech support
Job FocusHandling calls, providing information, resolving issues over the phoneAssisting customers via phone, email, chat, resolving inquiries

Both roles involve assisting customers and require similar skills, but Call Centre Representatives primarily handle inbound and outbound calls in call center environments, often focusing on technical or service issues. Customer Service Agents may work across various channels like email or chat and in diverse industries. The roles overlap significantly, but the setting and communication channels can differ.

What does a call centre representative do?

A Call Centre Representative is responsible for handling incoming and outgoing customer calls on behalf of a company. Their duties typically include answering questions, resolving complaints, processing orders, and providing information about products or services. They use scripts and databases to assist customers efficiently, aiming to provide excellent service and maintain customer satisfaction. Communication, problem-solving, and patience are key skills for this role.

Can I work in a call centre representative without experience?

Entry-level call centre representative positions often do not require prior experience, as training is typically provided on the job. Strong communication skills, a customer-focused attitude, and basic computer knowledge are usually sufficient to start in this role.

What are some common challenges faced by call centre representatives, and how can they be managed effectively?

Call Centre Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Successfully managing these challenges involves using active listening skills, staying calm under pressure, and following established procedures for conflict resolution. Many organizations provide regular training and support from supervisors to help team members navigate these situations. Additionally, collaborating with colleagues and participating in team meetings can help share best practices and foster a supportive work environment.

What are the key skills and qualifications needed to thrive as a call centre representative, and why are they important?

To thrive as a Call Centre Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are commonly required. Patience, problem-solving, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure effective customer service, quick issue resolution, and a positive experience for callers, which are vital for organizational success.
What are popular job titles related to Call Centre Representative jobs in Indiana? For Call Centre Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Call Centre Representative jobs in Indiana look for? The top searched job categories for Call Centre Representative jobs in Indiana are:
What cities in Indiana are hiring for Call Centre Representative jobs? Cities in Indiana with the most Call Centre Representative job openings:
Call Centre Representative jobs near you
Infographic showing various Call Centre Representative job openings in Indiana as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,452 per year, or $17 per hour.

Call center representative

AYS

Indianapolis, IN • On-site

$15.25 - $19/hr

Other

Re-posted 8 days ago

Job description

About the job Call center representative
Remote
Job Title: Call Center Representative
Company Overview:
AYS Inc is a leading provider of customer service solutions for businesses of all sizes. We specialize in providing exceptional call center services to our clients, helping them to improve customer satisfaction and increase sales. Our team of dedicated professionals are committed to delivering the highest level of service and building lasting relationships with our clients.
Position Overview:
We are currently seeking a highly motivated and customer-oriented Call Center Representative to join our team. As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers, providing them with excellent service and resolving any issues or concerns they may have. This is a full-time position, with 40 hours per week, Monday through Friday from 9am-5pm.
Key Responsibilities:
- Answering incoming calls from customers and providing them with accurate information and assistance
- Making outbound calls to follow up on customer inquiries or to provide updates on their requests
- Identifying and resolving customer issues and concerns in a timely and professional manner
- Maintaining a high level of customer satisfaction by providing exceptional service and building rapport with customers
- Accurately recording customer information and interactions in the company database
- Collaborating with other team members to ensure a seamless customer experience
- Keeping up-to-date with product and service knowledge to effectively assist customers
- Meeting or exceeding individual and team performance goals and metrics
Qualifications:
- High school diploma or equivalent
- Previous experience in a customer service or call center role preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in using computer systems and software
- Positive attitude and a team player mentality
- Ability to adapt to changing processes and procedures
- Willingness to work a flexible schedule, including occasional weekends and holidays
We Offer:
- Competitive salary and benefits package
- Comprehensive training program
- Opportunities for growth and advancement within the company
- Supportive and collaborative work environment
- Regular team building activities and events
If you are a customer-focused individual with a passion for providing exceptional service, we would love to hear from you. Apply now to join our dynamic team at AYS Inc as a Call Center Representative.

Apply