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Call Centre Representative Jobs in Indiana (NOW HIRING)

nLeague

Inbound Call Center Rep

Indianapolis, IN · On-site

$14.75 - $19/hr

Inbound Call Center Rep Answer in-coming 800 helpline calls, transfer calls to volunteers when available, data entry of client contacts, and other clerical functions such as mailings and inventory.

Equiliem

Inbound Call Center Rep

Indianapolis, IN · On-site

Required Prior experience in a fast-paced call center environment. Desired Knowledge of tax regulations. Desired Associates or Bachelors Degree in accounting, finance, or related field. Desired

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together ...

STI

Inbound Call Center Rep

Indianapolis, IN · On-site

Forward call back messages to Volunteer Supervisors at the end of the day. *Put together new counselor training materials and other training materials requested by Trainers. *Put together ...

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Call Centre Representative information

See Indiana salary details

$10

$17

$23

How much do call centre representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for call centre representative in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

What do you do as a call centre representative?

A call centre representative handles customer inquiries, provides information about products or services, and resolves issues over phone or online channels. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.

What is the difference between Call Centre Representative vs Customer Service Agent?

AspectCall Centre RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, office settingCall centers, retail, online support, office setting
Industry UsageTelecommunications, finance, tech supportRetail, hospitality, e-commerce, tech support
Job FocusHandling calls, providing information, resolving issues over the phoneAssisting customers via phone, email, chat, resolving inquiries

Both roles involve assisting customers and require similar skills, but Call Centre Representatives primarily handle inbound and outbound calls in call center environments, often focusing on technical or service issues. Customer Service Agents may work across various channels like email or chat and in diverse industries. The roles overlap significantly, but the setting and communication channels can differ.

What does a call centre representative do?

A Call Centre Representative is responsible for handling incoming and outgoing customer calls on behalf of a company. Their duties typically include answering questions, resolving complaints, processing orders, and providing information about products or services. They use scripts and databases to assist customers efficiently, aiming to provide excellent service and maintain customer satisfaction. Communication, problem-solving, and patience are key skills for this role.

Can I work in a call centre representative without experience?

Entry-level call centre representative positions often do not require prior experience, as training is typically provided on the job. Strong communication skills, a customer-focused attitude, and basic computer knowledge are usually sufficient to start in this role.

What are some common challenges faced by call centre representatives, and how can they be managed effectively?

Call Centre Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Successfully managing these challenges involves using active listening skills, staying calm under pressure, and following established procedures for conflict resolution. Many organizations provide regular training and support from supervisors to help team members navigate these situations. Additionally, collaborating with colleagues and participating in team meetings can help share best practices and foster a supportive work environment.

What are the key skills and qualifications needed to thrive as a call centre representative, and why are they important?

To thrive as a Call Centre Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are commonly required. Patience, problem-solving, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure effective customer service, quick issue resolution, and a positive experience for callers, which are vital for organizational success.
What are popular job titles related to Call Centre Representative jobs in Indiana? For Call Centre Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Call Centre Representative jobs in Indiana look for? The top searched job categories for Call Centre Representative jobs in Indiana are:
What cities in Indiana are hiring for Call Centre Representative jobs? Cities in Indiana with the most Call Centre Representative job openings:
Call Centre Representative jobs near you
Infographic showing various Call Centre Representative job openings in Indiana as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 79% Full Time, 14% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,452 per year, or $17 per hour.

Call Center Representative

Regional Federal Credit Union

Valparaiso, IN • On-site

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

REGIONAL federal credit union a growing and leading provider of banking products and services in Northwest Indiana is seeking an experienced Virtual Member Service Representative to join our Team. We have an immediate opening in our Valparaiso office. If you enjoy helping people and want to experience the REGIONAL difference, we would love to meet with you.
Must be available work between the hours of 8am to 6pm, Monday through Friday, and 9am to 12pm Saturdays.
This position is set in a fast-paced environment and requires the ability to provide exceptional service through active listening of member requests and providing the service or transitioning the call to another advisor who will take ownership of the member’s request.  Perform work in compliance with state and federal regulation and company policies. Work within a team to ensure delivery of Exceptional Member Service.
Principal Accountabilities:
Accountable for responding to member telephone inquiries promptly, correctly, and professionally, and managing member email inquiries promptly and correctly, using proper grammar and punctuation to ensure professional communication. Adhere to member authentication procedures to protect the account information of our member.
Skills and Duties:
  • Manage a high volume of calls and emails daily and prioritize follow-through.
  • Assist members with inquiries and establish a rapport to understand their service needs.
  • Appropriately handle complaints regarding service, and route them to the proper personnel for resolution.
  • Escalate member issues appropriately and correctly based on department guidelines.
  • Maintain confidentiality and sensitivity in all aspects of internal and external contacts.
  • Actively learn about all REGIONAL products and procedures to respond to member inquiries effectively.
  • Share knowledge of credit union products, features & benefits, with members.
  • Refer additional credit union products & services by recognizing member needs or asking for additional information.
  • Process requests for check orders, stop payments, account maintenance, transfers, check and statement copies, or other account needs.
  • Maintain high quality of work, with excellent attention to detail.
  • Report suspicious transactions or unusual occurrences to supervisor.
  • Perform all work in compliance with established regulations, policies, and procedures.
  • Maintain member confidentiality set forth by REGIONAL federal credit union.
  • Participate in ongoing skill, compliance, and security training as required for the position and apply knowledge in daily tasks.
  • Other duties as assigned.

Qualifications & Skills:
  • Minimum of one year of customer service experience with significant phone and online member service experience preferred.
  • Ability to communicate clearly and effectively over the telephone with members and co-workers.
  • Provide strong member service and problem-solving skills while responding to inquiries with tact, diplomacy, and patience.
  • Knowledge of credit products and services.
  • Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with members, employees, and outside service providers.
  • Ability to follow detailed instructions and a wide range of procedures requiring sound judgment.
  • Must have proficient typing and computer skills, specifically Microsoft Word and Excel and the ability to navigate software systems.

Benefits:
  • Health.
  • Dental.
  • Vision.
  • 401k Retirement Plan.
  • Paid holidays.
  • PTO days.
  • Quarterly incentive payouts ($700).

Job Details:
  • Non-Exempt.
  • Salary: Starting at $17.50 per hour.
  • Job Type: Full Time.
  • Schedules are produced monthly.

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Physical Requirements:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions in compliance with the Americans with Disabilities Act (ADA).