ZipRecruiter

Log In

1

Call Centre Representative Jobs in Indiana (NOW HIRING)

STI

Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

... representatives at local and state levels. Contacts are for the purpose of relaying and giving ... Call center experience Nice to have 0

STI

Call Center Rep

Indianapolis, IN · On-site

$15.25 - $19/hr

... representatives at local and state levels. Contacts are for the purpose of relaying and giving ... Call center experience Nice to have 0

Procyon TS

CALL CENTER REPRESENTATIVE

Indianapolis, IN · On-site

$15.25 - $19/hr

Required Prior experience in a fast-paced call center environment. Desired Knowledge of tax regulations. Desired Associates or Bachelors Degree in accounting, finance, or related field.

Powers Health

Call Center Representative - Operator

Hobart, IN · On-site

$15.75 - $19.75/hr

The Call Center Representative/Operator provides basic system-wide telephone support functions for Powers Health. Job duties include answering and directing incoming external and internal telephone ...

next page

Showing results 1-20

All JobsCall Centre Representative JobsCall Centre Representative Jobs in Indiana

Call Centre Representative information

See Indiana salary details

$10

$17

$23

How much do call centre representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for call centre representative in Indiana is $17.04, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.32 per hour, depending on experience, location, and employer.

How can I become a call center rep?

To become a call center representative, you typically need a high school diploma or equivalent and strong communication skills. Customer service experience and familiarity with call center software can be beneficial, and some employers may require basic computer skills or a background check.

How can I make 2000 a week working from home?

A Call Centre Representative can potentially earn $2,000 a week by working full-time, handling high call volumes, and gaining experience in specialized areas like technical support or sales. Increasing income may also involve developing strong communication skills, using relevant tools, and seeking roles with higher pay or performance-based bonuses.

What do you do as a call center representative?

A call center representative handles customer inquiries, provides information about products or services, and resolves issues over phone or online channels. They use communication skills and may utilize customer management software to document interactions and ensure customer satisfaction.

What is the difference between Call Centre Representative vs Customer Service Agent?

AspectCall Centre RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, inbound/outbound calls, office settingCall centers, retail, online support, office setting
Industry UsageTelecommunications, finance, tech supportRetail, hospitality, e-commerce, tech support
Job FocusHandling calls, providing information, resolving issues over the phoneAssisting customers via phone, email, chat, resolving inquiries

Both roles involve assisting customers and require similar skills, but Call Centre Representatives primarily handle inbound and outbound calls in call center environments, often focusing on technical or service issues. Customer Service Agents may work across various channels like email or chat and in diverse industries. The roles overlap significantly, but the setting and communication channels can differ.

What does a Call Centre Representative do?

A Call Centre Representative is responsible for handling incoming and outgoing customer calls on behalf of a company. Their duties typically include answering questions, resolving complaints, processing orders, and providing information about products or services. They use scripts and databases to assist customers efficiently, aiming to provide excellent service and maintain customer satisfaction. Communication, problem-solving, and patience are key skills for this role.

What are some common challenges faced by Call Centre Representatives, and how can they be managed effectively?

Call Centre Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and meeting performance targets. Successfully managing these challenges involves using active listening skills, staying calm under pressure, and following established procedures for conflict resolution. Many organizations provide regular training and support from supervisors to help team members navigate these situations. Additionally, collaborating with colleagues and participating in team meetings can help share best practices and foster a supportive work environment.

What job makes $10,000 a month without a degree?

A Call Centre Representative typically does not earn $10,000 a month without significant experience or bonuses, as most entry-level roles pay lower wages. High earnings in customer service roles usually require advanced skills, management positions, or specialized industries such as sales or technical support. Achieving such income levels without a degree is uncommon and often involves commission-based pay or leadership responsibilities.

What are the key skills and qualifications needed to thrive as a Call Centre Representative, and why are they important?

To thrive as a Call Centre Representative, you need strong communication skills, active listening abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills are commonly required. Patience, problem-solving, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure effective customer service, quick issue resolution, and a positive experience for callers, which are vital for organizational success.
What are popular job titles related to Call Centre Representative jobs in Indiana? For Call Centre Representative jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Call Centre Representative jobs in Indiana look for? The top searched job categories for Call Centre Representative jobs in Indiana are:
What cities in Indiana are hiring for Call Centre Representative jobs? Cities in Indiana with the most Call Centre Representative job openings:
Call Centre Representative jobs near you
Infographic showing various Call Centre Representative job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,452 per year, or $17 per hour.
Call Center Representative (Bilingual)

Call Center Representative (Bilingual)

Priority Ondemand

Indianapolis, IN • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Call Center Representative (Bilingual)

Indianapolis, IN 46227

Overview

Position Type Priority Ambulance Category Billing / Finance

Description

Shifts: 11:00-7:00 pm (In Office Position Only)

Priority Ambulance is a premier national medical transportation provider, operating in 13 states. Recognized for five consecutive years on Inc. Magazine's list of the 5000 Fastest-Growing Private Companies in America, Priority Ambulance delivers exceptional patient care and customer service to approximately 600,000 patients annually. Our fleet of more than 850 state-of-the-art ambulances and support vehicles is staffed by 4,000 highly trained paramedics and EMTs across the country. As a division of Priority OnDemand, a leading national EMS and medical transportation company, we leverage expert healthcare services and technology solutions to address challenges and enhance efficiency throughout the continuum of care.

Definition:

Call Center Representative for our Revenue Cycle team at a call center specializing in Healthcare Accounts Receivable (AR) follow-up. The representative will be a vital member of our revenue cycle team and will be responsible for assisting customers navigate and manage outstanding accounts receivables to enhance timely reimbursement for our EMS operations.

Specific Duties:

  • Handle a portfolio of self-pay AR accounts.
  • Initiate outbound calls to customers to request payment and or insurance information.
  • Investigate claim discrepancies and resolve billing issues.
  • Receive inbound calls from customers.
  • Assist customers in understanding their medical bills and insurance coverage.
  • Address patient inquiries, provide payment options, and set up payment plans if necessary.
  • Verify insurance eligibility and coverage.
  • Track and document all communications and actions taken for each account.
  • Ensure compliance with HIPAA regulations and healthcare industry standards.
  • Maintain detailed and accurate records of all interactions and transactions.
  • Collaborate with colleagues, including AR specialists and billing professionals, to resolve complex issues.
  • Perform any other related duties as assigned.
Qualifications

Capabilities:

  • Bi-lingual skills & abilities are a plus *
  • Detail-oriented and organized.
  • Empathetic and patient focused.
  • Ability to multitask and manage time effectively.
  • Adaptable and a quick learner.
  • Strong work ethic and commitment to meeting targets.

Minimum Requirements:

  • High school diploma or equivalent.
  • Prior experience in a healthcare AR follow-up role or call center environment.
  • Proficiency in using call center software, medical billing software, and Microsoft Office Suite.
  • Strong communication and negotiation skills.
  • Knowledge of medical terminology and insurance billing.
  • Exceptional problem-solving and customer service skills.
  • Ability to work in a fast-paced and goal-oriented environment.

Apply