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Medicaid Call Center Jobs in Indiana (NOW HIRING)

RevOne Companies

Call Center Patient Advocate

Greenwood, IN · On-site

$16.25 - $21/hr

A Call Center Patient Advocate exhibits superior customer service skills and provides prompt ... Completes Medicaid applications online using the FSSA Benefits Portal * Prepares documents and ...

RevOne Companies

Call Center Patient Advocate

Greenwood, IN · On-site

$16.25 - $21/hr

A Call Center Patient Advocate exhibits superior customer service skills and provides prompt ... Completes Medicaid applications online using the FSSA Benefits Portal * Prepares documents and ...

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All JobsMedicaid Call Center JobsMedicaid Call Center Jobs in Indiana

Medicaid Call Center information

What is a Medicaid call center?

A Medicaid call center is a specialized customer service center where representatives assist individuals with questions and issues related to Medicaid, the government health insurance program for low-income individuals and families. Staff at these centers help callers with eligibility, enrollment, benefits, claims, and other Medicaid-related concerns. They serve as a primary point of contact for members seeking information or help with their Medicaid coverage.

What are the key skills and qualifications needed to thrive as a Medicaid call center representative, and why are they important?

To thrive as a Medicaid Call Center Representative, you need a solid understanding of Medicaid policies, strong customer service skills, and typically a high school diploma or equivalent. Familiarity with call center software, CRM systems, and Medicaid eligibility databases is often required. Excellent communication, patience, and problem-solving abilities help you connect with callers and resolve their issues efficiently. These skills are crucial for providing accurate information, ensuring client satisfaction, and maintaining compliance with healthcare regulations.

What are some common challenges faced by employees in a Medicaid call center, and how can they be managed effectively?

Employees in a Medicaid Call Center often encounter high call volumes, complex policy questions, and callers who may be stressed or confused about their benefits. Managing these challenges requires strong communication skills, patience, and the ability to quickly learn and reference Medicaid regulations. Many centers provide ongoing training, knowledge bases, and team support to help staff handle difficult calls and stay updated on policy changes. Building rapport with callers and collaborating with colleagues or supervisors can also help resolve issues efficiently and reduce workplace stress.

What are popular job titles related to Medicaid Call Center jobs in Indiana?

For Medicaid Call Center jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Medicaid Call Center jobs in Indiana look for?

The top searched job categories for Medicaid Call Center jobs in Indiana are:

What cities in Indiana are hiring for Medicaid Call Center jobs?

Cities in Indiana with the most Medicaid Call Center job openings:

Medicaid Call Center jobs near you
Infographic showing various Medicaid Call Center job openings in Indiana as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Member Advocate | Call Center Representative

Welltrans

Indianapolis, IN • On-site

$15/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 28 days ago

Job description

Description:

Summary

Member Advocates serve as the first point of contact and represent the face of WellTrans Non-Emergency Medical Transportation (NEMT). In this role, team members manage inbound calls through an automated call distribution system, verify member eligibility, and respond to a variety of questions and inquiries from both internal and external customers.

Member Advocates are expected to provide courteous, professional, and knowledgeable service to members and managed care partners. They work to create positive experiences with every interaction, address concerns effectively, resolve complaints, and provide accurate information and support.

This is an on-site position; remote work opportunities are not available.


About WellTrans


WellTrans is dedicated to eliminating transportation as a barrier to good health by ensuring members can reliably reach the care they need. With over 20 years of experience serving the Medicaid and Medicare community, the company prioritizes safe, secure, and on-time transportation for every trip. WellTrans works closely with members to understand and meet their transportation needs while supporting a network of providers that offer a wide range of accommodations, including wheelchair-accessible vehicles, bus service, and overnight trips. By coordinating the logistics, WellTrans allows members to focus on their health while receiving dependable service from a team that is deeply connected to the communities it serves.

WellTrans is a Certified Minority and Disabled Veteran owned business and an equal opportunity employer.

Job Duties:

  • Address and resolve member complaints, concerns, and inquiries in a timely and professional manner.
  • Follow established communication guidelines and scripts when assisting with various member topics.
  • Build strong relationships with members by actively listening to their needs and providing exceptional customer service.
  • Assess member needs and offer appropriate solutions or alternatives to ensure satisfaction.
  • Achieve individual performance goals while contributing to overall team and organizational targets.
  • Respond promptly and professionally to requests from both members and transportation providers.
  • Complete additional duties and responsibilities as assigned by management.

Pay & Benefits

$15.00/hour – with chance for advancement

Overtime potential

Variable working schedules

Paid Training

Company sponsored health, vision, dental insurance (optional additional coverage available)

Paid Time Off

Paid Holidays

Employee Assistance Program

Requirements:

Requirements

  • High school diploma or equivalent required.
  • 1–2 years of call center or customer service experience.
  • Ability to pass a criminal background check and drug screening.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).
  • Strong verbal and written communication skills.
  • Excellent customer service skills, including the ability to assist members professionally in challenging situations.
  • Ability to understand and follow written and verbal instructions and take direction from supervisors.
  • Professional appearance and demeanor.
  • Ability to communicate effectively with individuals at all levels and from diverse backgrounds.
  • Bilingual in English and Spanish preferred; industry knowledge is a plus but not required.